PAULA

RAEBURN

adtts1@r.postjobfree.com

321-***-****

Durham, NC 27705

Bold Profile

. Conscientious customer service representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries,

implementing customer service policies and executing financial responsibilities.

PROFESSIONAL SUMMARY

Nothing Bundt Cakes - Service Greeter

08/2022 - Current

Elevate Salon Institute - Guest Services Specialist 08/2018 - 06/2022

WORK HISTORY

Display friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.

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Meet customer call guidelines for service levels, handle time and productivity.

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Develop highly empathetic client relationships and earned reputation for exceeding service standard goals.

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Investigate and resolved customer inquiries and

complaints quickly.

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• Prepared cake orders and decorations as needed,' Maintain fully stocked display case and kept bakers and frosters current on what products were needed.

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• Depending on shift, opened and closed registers. Responsible for maintaining cleans workspace and do extra cleaning in evening as needed

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Responsible for opening school in morning and setting up front desk register.

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Take incoming calls and assist clients with scheduling appointments. Print schedules for students and distribute to instructor

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• Oversaw fast-paced front desk operations and guests' SKILLS

• Guest Inquiries

• Customer Service

• Event and Party Planning

Verbal and Written

Communication

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• Cash Register Operations

• Customer Satisfaction

• Reservation Processing

Guest Services Agent

training

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• Guest services assistance

• Guest services expertise

• Guest services background

Bella Trio Salon And Spa - Guest Services Specialist 09/2014 - 09/2019

Florida Aviation Business Association - Executive Director 06/1998 - 09/2018

needs at busy facility.

Check guests out and make sure services received are documented correctly

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Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

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• Managed over 50 calls per day

• Upsell services to clients to increase sales.

Show salon products and explain why they would benefit their haircare regime.

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Check guest out and make sure charges are correct. Show products that have been recommended by stylists

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Increased productivity by restructuring scheduling process.

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Worked closely with organizational leadership and board of directors to strategically affect operational direction.

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Exercised appropriate cost control to meet budget

restrictions and maximize profitability.

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Drove strategic improvements to enhance operational and organizational efficiencies.

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Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

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Plan and oversee Annual Statewide Annual Conference. Work with major hotels to secure rooms, meeting space ad food service.

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Edit and coordinate production of quarterly Association magazine.

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Devised new promotional approaches to boost customer numbers and market penetration while enhancing

engagement and driving growth.

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Aligned organizational objectives with company mission, increasing revenue, profit and business growth by

collaboratively developing integrated strategies.

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Negotiated new annual contracts and service agreements with vendors to achieve prime pricing

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Created promotional materials and provided insightful information to social media, websites and print media to

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educate public

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