Melissa Buffa

951-***-****

adttrj@r.postjobfree.com

Objective

Customer service professional with 10+ years of experience in customer service, office administration, client management, and retail.

Result oriented and proactive in client management with advanced knowledge of computers and point of sale systems. Skilled in aligning client needs with long term resolutions to challenges and improving customer service.

Skills & Abilities

Systems/ Services: Windows, Microsoft Word, Outlook, Excel, Quickbooks, Zurple CRM, Encompass. Financial representative, customer service representative, front and back office representative. Professional Work Experience

LADERA LENDING MORTGAGE COMPANY

09/2019- 05/2022 Full time/ Remote

● Expert in Trailing documents and final documents within program Encompass.

● Works well within a team/ department

● Continuous support to the sales department with various administrative tasks

Key Achievements

■ Works very closely with investors/ banks and warehouses to sell up to 20-30 loans on a daily basis

■ Often “Top Preformer” monthly and quarterly within my department.

■ Two promotions within 3 years of employment.

JAVA HUT

12/2015- 09/2019 Full time

● Organizing sales and product inventory for the front and back office.

● Customer service

● Managing staff and scheduling

Key Achievements

■ Improved work flow and sales by 30% in 12 months of employment.

■ Promoted to manager within 3 months of employment. IMANI REAL ESTATE GROUP

07/2014- 11/2015 Part time

● Office Manager Coordinator: Followed office workflow procedures to ensure maximum efficiency.

● Support the sales team with various administration tasks such as: redirecting calls, disseminating correspondence, and scheduling meetings.

● Greet and assist visitors upon arrival to office, and monitor office expenditures, and handle all office contracts and product inventory.

Key Achievements

■ Improved workflow of requests by implementing client tracking for the Sales department.

■ Provided Broker’s and Sales Agent’s daily reports through their custom CRM

(Zurple).

DSP, COLE VOCATIONAL INTERNSHIP

01/2012- 06/2013 Full time

● Supervise and coach 3 mentally disabled adults in their everyday needs.

● Safely transported them to field trips and weekly activities.

● Assisted with improving their confidence in communication, math and English skills, and social skills such as working with a team.

Education & Credentials

VOCATIONAL NURSING DIPLOMA

American Career College, Ontario, Ca (11/2010- 12/2011) HIGH SCHOOL DIPLOMA

Temescal Canyon HS, Lake Elsinore, Ca

References

Kim Schenold 562-***-****

Erica Johnson 626-***-****

Julie Livingston 619-***-****

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