Administrative Officer

Jeannie Fazio

Trinity, FL adttqa@r.postjobfree.com / 301-***-****

Professional Summary:

Goal-driven, experienced professional with comprehensive operational, analytical, and interpersonal abilities. Skilled in leading and collaborating with teams of cross-functional professionals to drive progress while balancing a high volume of competing demands and deadlines. Skilled in administrative and fiscal management, logistics, process improvement, and building consensus through proactive stakeholder engagement.

Summary of Qualifications & Technical Skill Set:

- Administrative Operations - Budgeting & Allocations

- Supervision & Training - Grant Management

- Communication & Collaboration - Compliance & Documentation

- Process Improvement - Hospital Registration/Administration

- Project Management - Insurance Knowledge

Word / Excel / PowerPoint / Outlook / Data Entry / Database Management / Data Analysis & Extraction / ProjectWise / Internal, Industry Specific Logistics & Data Management Platforms / Operation & Troubleshooting of Standard Office Equipment / Multi-Line Phone Systems / Social Media Platforms / Virtual Meeting Platforms / Cerner / Soarian /

Current Position:

BayCare Clearwater, FL 2022

Registrar I (January 2022 – July 2022)

Worked in the Emergency Room (ER) at Morton Plant Hospital in Clearwater

Greeting/registering patients as soon as they arrive at the ER

Work with the triage and medical technicians to make sure patients are seen as soon as possible

Use various technology (Cerner, Soarian, HDX) to complete all registrations as soon as the patients are transferred to an ER bed

Review work list of accounts to investigate issues (insurance, billing identification, etc.) that may prohibit final billing

Cumulative Experience:

Maryland Department of Transportation Baltimore & Hanover, MD 1989 – 2021

Deputy Director, Office of Local Transit Support (2016– 2021) Program Manager, Human Services/Training, Office of Local Transit Support (2011 – 2016) Manager, Rail Freight Assets – Office of Freight Logistics (2006 – 2011) Policy Analyst, Maryland Department of Transportation (1999 – 2006) Analyst, Maryland Department of Transportation, Port of Baltimore (1991 – 1999) Executive Assistant, Maryland Department of Transportation, Port of Baltimore (1989 – 1991)

Increasing degree of operational, administrative and interpersonal expertise over tenure with the Maryland Department of Transportation spanning multiple roles and responsibilities, with targeted expertise in logistics, office administration, fiscal management, and grant compliance

Skilled in providing detail-driven administrative and fiscal management including file & data management, budget development & allocations, inventory management, procurement, executive assisting, and the development of innovative process improvement initiatives designed to streamline work-flow, increase productivity, and ensure compliance

SME in the management, analysis, documentation, and compliance of federal and state transportation grants, including the coordination and tracking of multiple funding streams, RFP development and review, and project management

Adept in the training, coaching, and supervision of cross-functional staff and is well versed in the development and delivery of training materials

Rapidly resolves complex operational and public-facing challenges through building consensus, proactive decision managing, and advanced time & task management abilities

Intrinsically motivated to produce high-quality work and easily learns new technology and responsibilities

Additional proficiency in community engagement, public relations and customer service

Education, Certifications & Affiliations:

Charles County Community College – MD General Education Coursework

Certified Transit Program Administrator – Community Transportation Association of America (CTAA)

Certified Safety and Security Officer – Community Transportation Association of America (CTAA)

Transportation Association of Maryland (TAM) – Board of Directors (Member At Large), Present

Metropolitan Washington Council of Governments, Chair, Regional TDM Marketing Group, 2016 – 2017

Women in Transportation (WTS) Baltimore Chapter- Board of Directors, 2014 – 2016

*Fully Covid-19 Vaccinated*

References upon request

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