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Call Center School Teacher

Cordova, TN
December 02, 2022

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P. O. Box *** 901-***-**** (hm)

Cordova, TN 38088 901-***-**** (cell)


To obtain a challenging position commensurate to my work experience, education, and training with an opportunity for advancement.


Shelby County Schools – Teacher Leader to Learn From--New Teacher Coach, English Language Arts and History Teacher 2017 – present

*This position is responsible for assisting and training teachers in deploying the District’s 2015-16 literacy programs.

Shelby County Schools -- Academic Interventionist – Literacy, Math, SPED and RTI Lead 2014 -- present

*This position is responsible for impacting student proficiency rates in literacy. The School Support Teacher will provide direct interventions to students in support of school-wide literacy plans, goals and benchmarks while continually monitoring student progress to improve instructional practice and student outcomes. Teacher Innovation Grant recipient 2016-17 for project, “Intervention Success at Northwest.”

Shelby County / Memphis City Schools -- English III and IV, Plus, Honors, and AP English Language and Composition Teacher and Yearbook Advisor 2009 – 2014

Memphis City Schools -- Professional Development and School Compliance Coach 12/07 – 8/09

* Special leadership skills in successfully managing stakeholders including community alliances, faculty, staff, parents, and students through School Improvement (SIP) and SACS CASI school accreditation processes for the 2006 – 2007 and the 2008 – 2009 school years; leadership in developing SIP and SACS documents and presentations.

* Planned, developed and implemented a school-wide technology plan including training to incorporate technology and various instructional tools in the classroom, which resulted in major impacts on student performance in mathematics and English Language Arts.

* Collects and compiles data on college readiness; analyzes data including ACT / SAT scores, report card data to prepare a clear, concise, and accurate picture of college readiness; planned, developed and initiated a school-wide college readiness plan utilizing the Self-directed Improvement System (SDIS) methodology to infuse AVID as well as Advanced Placement strategies;

* Plans, implements, and monitors professional development for all staff members school-wide including administrators, teachers, para-professionals and office staff; manages teachers who mentor novice teachers; establishes and manages various professional learning communities; managed the Literacy and Math Coaches

* Plans, develops, and conducts instructional workshops resulting from the analysis of assessment and other forms of performance data; special skills and expertise in planning, developing and delivering major presentations, manuals, and instructional materials/tools using spreadsheets, databases, and word processing applications; responsible for purchasing instructional materials for all teachers

* Conducts needs assessments for staff and evaluates programs; trains and coaches novice teachers; provides training in developing units and lessons utilizing Microsoft PowerPoint and other software programs and tools; motivates teachers to utilize various literacy strategies that include differentiated instruction, learning centers, inclusion, learning styles and cooperative learning.

* Manages the Title I budget and purchases; ensures school compliance with all federal, state, and district Title I requirements and regulations.

Memphis City Schools -- English Language Arts Teacher 8/04 – 12/07

* Instruct high school students in Language Arts and Advanced Placement Language; designated Highly Qualified;

* Conducted a workshop on PowerPoint Presentations in the Classroom at the MCS Technology Conference 2007

* Instruct Advanced Placement English Language and Composition students

* Sponsor of the Hawkeye News Bulletin, Student Council, and the National Honor Society

* 2005-2006 Secondary Literacy Ambassador and appointment to English Department Chairperson

* 94% of students scored Proficiency or Advanced on Gateway Exam 2005; 91% of students scored Proficient on TCAP Writing Assessment 2006

Fort Worth Independent School District -- Social Studies Teacher 8/03 – 1/04

* Instruct students in World Geography

Coldwell Banker Residential Brokerage -- Realtor, ePRO, GRI, SRES 6/02 – 7/04

* Sell residential real estate

The Management Network Group -- Senior Consultant 2/99 – 11/01

* Member of a consultative project team focused on resolving integrity issues in existing processes, order management, provisioning, training, and installation in the telecommunications industry.

* Assignment – Carrier Wholesale Long Distance Voice Project, Tulsa Oklahoma

Information Technology Applications Tester 2/99 – 7/00

Utilized SPEC-IT (scope, plan, execute and conclude) Methodologies to scope, plan, execute and conclude functional, integration, regression, and user interface testing of customer setup, batch and Customer Care online order entry, customer order management, and customer order provisioning of several voice communications products. Assisted Customer Care with planning and executing User Acceptance testing.

Lucent Technologies - Jackson, Mississippi -- Project Manager 5/98 – 1/99

* Managed the process and delivery of complex large business telecommunications systems including Definity PBX /ACD, Call Center, and Intuity Voice Mail systems from conducting customer kickoff meetings, planning, engineering, ordering, manufacturing, through installation; responsible for customer satisfaction

AT&T Corp, Southern Region Operations - Dallas, Texas -- Global Project Manager 7/94 – 10/98

* Managed the process and delivery of major voice communications networks including Virtual Private Networks and Call Center Applications with T1.5 nodal access; served as one of twelve Global Project Managers selected nationwide to project manage the delivery to market of AT&T’s new T1.5 Local Service Product through Operations Readiness (ORT) and Service Readiness Testing (SRT).

AT&T Communications Services, Sales and Marketing - Dallas, TX -- Branch Systems Manager 7/90 – 7/94

* Managed a 13-member technical sales and sales support force composed of Design and Provisioning Consultants. Oversaw team technical support functions including design and configuration, account planning, systems assurance, customer order management / provisioning, and implementation.

* As a member of the Area Quality Council, received the 1992 AT&T National Business Achievement Team Award for Quality for the Team's sales force automation projects.

AT&T Communications Services, Sales /Marketing - Dallas, TX -- Branch Technical Specialist 1/79 – 8/94

* Served as the first point of contact for advanced technical support and consultation for the sales team for outbound and international network services; provided systems analysis, network design, and order management for complex outbound voice network products and increased branch outbound revenues by 20%.

Memphis City Schools - Memphis, Tennessee -- Secondary Teacher English / Language Arts 9/76 – 1/79

* Instructed high school students in the areas of English Language Arts and Literature.

* Carver High School Teacher of the Year 1977.

* Recognized by Coretta Scott King for 1978 Yearbook commemorating Dr. Martin Luther King Jr.

* Sponsored senior activities, student council, and majorettes

Byhalia High School – Byhalia, Mississippi -- Secondary Teacher English / Language Arts 9/75 – 5/76

* Instructed high school students in the areas of English Language Arts and Literature.


* Beginning Administrative License July, 2009 through present

* University of Texas at Arlington – Completed 88-hours of the 140 hour Web Design curriculum through the Department of Continuing Education. 5/2002 –11/2002

* University of Texas at Arlington – Completed the 180-hour Real Estate curriculum through the Continuing Education. 7/2001 –11/2001

* State Technical Institute at Memphis - Completed 15 hours of Business Data Processing (Computer Programming) courses, 9/1980 – 3/1981

* MED - Educational Administration & Supervision Secondary - Memphis State University - Memphis, Tennessee, 1976, GPA 3.8/4.0 Magna cum Laude

* BS - English Language Arts and Education - Memphis State University - Memphis, Tennessee, 1973, GPA 3.1/4.0 cum Laude and Honors Graduate

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