Tonya Coleman

Chicago, IL *****

adttpm@r.postjobfree.com

+1-786-***-****

Excellent Customer Service Skills

Maintain composure in high pressure environment

Strong Work Ethic

Positive Attitude

Goal Oriented

Work Experience

Dispatcher/Manager

Lyft Towing - South Holland, IL

January 2021 to Present

Tow truck dispatchers take calls for service, relay the requests to drivers, and monitor the progress of the tow. Using computer-aided dispatch systems, they keep records and prepare detailed reports of all calls and all communications with towing services.

• Schedule and dispatch trucks for vehicle orders

• Communicate with customers to verify vehicle ownership documentation and confirm schedule vehicle pick up

• Monitor and update vehicle orders in system

• Answer incoming calls related to dispatch and customer service

• Process and enter documentation data for incoming vehicle purchases into the computer system

• Prepare and review documentation related to the purchas

• Work under time constraints

• Assumes other duties as assigned

Picker and Packer

Ferrara Candy Company - Chicago, IL

June 2022 to October 2022

• Pull and pack product based on daily orders.

• Meet specifics of customer orders in a timely manner.

• Kept products separated, organized and in good rotation.

• Monitor product quality frequently, reporting problems to mitigate safety issues.

• Operated various pieces of equipment (i.e. Bendi, Palletizer, Dolly Loader, Pallet Wrapper, and Electrical Pallet Jacks).

• Reported any mechanical problems.

• Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes. Dietary Aide/Housekeeping

ST JOSEPH'S HOSPITAL - Chicago, IL

September 2021 to January 2022

responsible for cooking meals for medical patients and older people. My role helps patients fulfill specific dietary requirements to promote their health and wellbeing. My basic duties include preparing and cooking food dishes, delivering food to particular patients and assisting the kitchen staff in maintaining a clean, sanitary workplace.

Security Guard (Unarmed)

Securitas - Chicago, IL

January 2018 to December 2021

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtains help by sounding alarms. Shift Leader/Manager

McDonald's - Chicago, IL

February 2015 to January 2018

Handling customer complaints as well. As making schedule and a leading a team Into a successful week Overnight Stocker

Target - Durham, NC

August 2012 to April 2014

• Stocking and arranging items on shelves neatly.

• Reading and updating inventory reports.

• Reporting damaged merchandise to managers.

• Labeling items with the correct prices.

• Creating special displays for promotional items

Administrative Assistant

Y r uh cleaning - Durham, NC

January 2008 to July 2011

Prepared and managed correspondence, reports and documents; maintained schedules and calendars; arranged and confirmed appointments; handled incoming and outgoing mail; set up and maintained filing system; faxing and filing

Education

Associate in child development

Waubonsee Community College - Aurora, IL

September 2015 to May 2017

Associate's degree in General Studies

Durham Center - Durham, NC

September 2011 to May 2014

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