DARRYL

MASSEY

adttmy@r.postjobfree.com

202-***-****

Washington, DC 20019

SKILLS

Skilled housekeeper

Household chores

Housekeeping services

Warehouse environment safety

Housekeeping understanding

Customer Service Skills

Multi-task er

Dependable

EDUCATION

Spingarn High

Washington, DC • 06/1986

High School Diploma

PROFESSIONAL SUMMARY

Enthusiastic house keeper eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any position at hand and training. Motivated to learn, grow and excel with your company..

WORK HISTORY

Wood Springs Suites - House Keeper Inspector

Camp Springs, MD • 11/2017 - Current

Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.

Kept building entryway glass clean and polished for professional presentation.

Restocked room supplies such as facial tissues for personal touch with every job.

Engaged with guests on room requirements and amenities to promote overall satisfaction.

Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.

Classic Concierge - Residential Concierge

FALLS CHURCH, VA • 08/2016 - 10/2017

Maintained front desk's concierge book to provide visitors with access to relevant local information.

Arranged for transportation to and from airport, train station and events for visitors.

Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.

Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.

Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.

Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Escorted guests to assigned rooms and transported luggage.

Resolved service-related problems and documented actions in system.

Airmark International - Cabinet Cleaner

Arlington, VA • 01/2011 - 02/2013

Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.

Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.

Reported any customer-oriented issues immediately to [Job Title] for swift assistance and resolution.

Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction.

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