Service Representative Customer
Resume:
Amanda Harris
Customer service representative
I'm 43 live in VA. Have two children. I have worked in call centers for seven years. I have a driver's license. I enjoy working with others. I love to experience new things. I want to be a team leader. I like helping others solving issues, answering question and just to explore the problem. 12142 Retford Road Apt C 69
Coeburn
24230
*******************@*****.***
Experience
Customer service representative
Sykes
August 2018 - January 2022
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Proactive customer service skills with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer service representative
Modivcare
January 2022 - June 2022
Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Provided information regarding charge accounts and loyalty programs. Consulted with outside parties to resolve discrepancies and create expert solutions. Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity. Devised workaround solutions for Type-related issues, resulting in Results Education
General studies
Lee High School
1993 - 1996
General studies
Skills
POS Systems and Ordering Platforms
Uses different platforms and applications
Uses multiple applications at once
Customer Account Management
Needs Assessment
Call Documentation
Upbeat and Positive Personality
Courteous with Strong Service Mindset
Data Entry and Maintenance
Understanding Customer Needs
Efficient and Detail-Oriented
Responding to Difficult Customers
Credit Card Payment Processing
Calm and Professional Under Pressure
Dealing with rude and unsatisfied customer
Document Conversion
Customer Service and Assistance
Answering Customer Questions
Consulting Supervisors
Inbound and Outbound Calling
Customer Inquiry Response
Answering Emails
Critical Thinking
Solving Customer Concerns
Customer Information Databases
Membership Inquiries and Renewals
Call Volume and Quality Metrics
Skilled in Microsoft Office
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