Amanda Harris

Customer service representative

I'm 43 live in VA. Have two children. I have worked in call centers for seven years. I have a driver's license. I enjoy working with others. I love to experience new things. I want to be a team leader. I like helping others solving issues, answering question and just to explore the problem. 12142 Retford Road Apt C 69

Coeburn

24230

adttma@r.postjobfree.com

276-***-****

Experience

Customer service representative

Sykes

August 2018 - January 2022

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Proactive customer service skills with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer service representative

Modivcare

January 2022 - June 2022

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Provided information regarding charge accounts and loyalty programs. Consulted with outside parties to resolve discrepancies and create expert solutions. Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity. Devised workaround solutions for Type-related issues, resulting in Results Education

General studies

Lee High School

1993 - 1996

General studies

Skills

POS Systems and Ordering Platforms

Uses different platforms and applications

Uses multiple applications at once

Customer Account Management

Needs Assessment

Call Documentation

Upbeat and Positive Personality

Courteous with Strong Service Mindset

Data Entry and Maintenance

Understanding Customer Needs

Efficient and Detail-Oriented

Responding to Difficult Customers

Credit Card Payment Processing

Calm and Professional Under Pressure

Dealing with rude and unsatisfied customer

Document Conversion

Customer Service and Assistance

Answering Customer Questions

Consulting Supervisors

Inbound and Outbound Calling

Customer Inquiry Response

Answering Emails

Critical Thinking

Solving Customer Concerns

Customer Information Databases

Membership Inquiries and Renewals

Call Volume and Quality Metrics

Skilled in Microsoft Office

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