Front Desk Administrative Assistant
Resume:
Tanisha M. King
Mclain, MS *****
****************@*****.***
Professional Summary
Customer service specialist with 20 years of experience who is dedicated and detail-oriented. Forward-thinking strategic manager and leadership professional seeks to apply my background in human resources administration to a progressive organization.
Personable
Reliable
Skills
Interpersonal and written communication
Method implementation
Inventory management
Hardware evaluation
Documentation and reporting Business Development Business Planning
Project management
EDUCATION
American Intercontinental University- Psychology - BBA- Specializing in Health Administration- March 2022 - Current
Psychology - Associate of Applied Science - 2006
Mississippi Gulf Coast CC - Lucedale, MS
Cosmetology Education - Associate of Science - 2002
Pearl River Community College - Poplarville, MS
Greene County High School- Leakesville, MS 2000
WORK HISTORY
Outpatient
Epic- Ambulatory Ate- HMH- CC Frazier
Houston, TX Current- 8/26/2022
Orthopedic Institute
Front desk, check ins and outs
Implementing the new Book-It feature
Implementing all new work arounds for payments, such as co-pay and pre-pay
Creating financial reports for view only purposes.
Outpatient
Epic- Ambulatory ATE- Roper St. Francis
Charleston, SC 8/1/2022-8/5/2022
Urology
Front Desk, outpatient Clinic Orders
Patient list, scheduling with the new Book-It feature
Assist in disconnect work arounds
sign in/sign out, flow sheet, referrals, pt notes
Scanning and document placement,
Assist in reorganizing communication pools for connecting clinics
Epic- Ambulatory ATE- Roper St. Francis
Charleston, SC 8/8/2022-8/12/2022
Breast Surgery
Front Desk, outpatient Clinic Orders
Patient list, sign in/sign out, flow sheet
Referrals, patient note,Copied, logged, and scanned
Outpatient
Epic- Cadence/ Ambulatory ATE-Atrium Health
Charlotte,NC 4/6/2022-4/17/2022
Pediatric Pulmonology
Front Desk, outpatient Clinic Orders
Patient list, sign in/sign out, flow sheet, scanning and document placement
Implemented basic testing features to use on the final product.
Processed several support requests for technical assistance on a wide range of issues related to epic and [Software] received over 2 weeks..
Assisted in the deployment of release fixes by working with the software development team on reported errors and bugs in newly released software.
Copied, logged, and scanned supporting documents before filing everything in the client's files.
Outpatient
Epic- Cadence/Ambulatory
Lubbock,Tx -March 4, 2022-March 18,2022
Obstetrics and gynecology
Front Desk, outpatient Clinic Orders, Patient list, sign in/sign out, flow sheet, Copied, logged, and scanned supporting documents
before filing everything in the client's files.
Owner/Operator - June, 2017 to Present Day
Midas Touch - Mclain, MS
Log all pertinent shift information, Keep sales analysis, audit and balance books, Schedule appointments, and oversee general operations
Inpatient/Outpatient Consultant
Epic - Jersey City, NJ
Clinic Orders, Patient list, sign in/sign out, flow sheet, Implemented basic testing features to use on the final product.
Processed support requests for technical assistance on a wide range of issues related to Epic software.
Assisted in the deployment of release fixes by working with the software development team on reported errors and bugs in newly released software. Copied, logged, and scanned supporting documents before filing everything in the client's files.
Epic Ambulatory Consultant
Epic - Kalamazoo, MI - January, 2021 to February, 2021
Ambulatory, Cadence, check in, check out, registration, coverage information, adding guarantor, schedule appointments, patient follow ups, link orders to appointments, DAR, verify coverage, checklist, labels, Apt notes
Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
Inpatient Consultant
Epic - Mobile, AL - October, 2020 to November, 2020
Inpatient, grand central, bed management, bed request, bed replacement, transfer, bed reservation, bed block,
nurse documentation and provider support, geriatrics, palliative care, medicine, care compass patient list,
eMar documents, PM conversation, dynamic documentation, discharge, transfer, admission orders
Ambulatory
Cerner- New orleans, LA - May 2020
Ambulatory, Pulmonary Chief complaint, Problem List, Diagnosis, Orders,
Progress Notes, Charges, Message Center, Proxy, Pools, Rx Renewals,
Telephone Encounters, Scanning
Ambulatory Consultant
Cerner- New Orleans, LA- March 2020
Ambulatory, Family Practice, Ambulatory, Pulmonary
Chief complaint, Problem List, Diagnosis,
Orders, Progress Notes, Charges,
Message Center, Proxy, Pools, Rx Renewals,
Telephone Encounters, Scanning
Inpatient Epic Consultant
Epic - Bronxville, NY - July, 2019 to August, 2019
Copied, logged, and scanned supporting documents before filing everything in the client's files.
Worked closely with System and Software users to provide solutions to operations issues via phone, email, live chat, and web teleconference. Examined departmental documents to determine how they should be distributed and filed.
Epic Ambulatory Consultant
Epic - Raleigh, NC - May, 2019 to May, 2019
Cadence/Ambulatory Sleep Center Apt. Desk, Demographics referrals, check in and check out, registration, guarantor account/ coverage info, provider schedules, flow sheets, vital signs, orders, and notes
Inpatient Epic Consultant
Epic - Manhattan, NYC - March, 2019 to April, 2019
Copied, logged, and scanned supporting documents before filing everything in the client's files
Clinic/Adult Psych, Patient list, MAR, flow sheet, Observation, Admissions and discharge, Orders-care plan, education assessments, Required doc, Rover, scanning, progress notes
Inpatient Epic Consultant
Epic- Jacksonville, FL- October 2018- October 2018
Assisted with document organization and dissemination during acquisitions. Copied, logged, and scanned supporting documents before filing everything in the client's files.Clindoc Surgical ICU Sign in, Pt list, MAR, flow sheet, Intubation Shift request Doc orders
Inpatient Consultant
Meditech - Buffalo, NY - September, 2018 to September, 2018
Providers in-service and other continued education of system users, Syndromic surveillance interface
Immunization interface, Helped nurses complete and activate orders
Collaborated closely with members of the medical staff to develop functional solutions
Inpatient Epic Consultant
Epic - St. Louis, MO - May, 2018 to June, 2018
Clindoc Orders,Acute Medicine, ENT, Flow sheets, eMARS,
Smartphrase, Discharge ticket to ride Patient lists and care plans
Investigated issues in order to identify troubleshooting techniques that would allow for quick resolution.
Administrative Assistant - January, 2016 to March, 2018
George Regional Hospital - Lucedale, MS - January, 2016 to March, 2018
Effectively controlled the release of proprietary and confidential information for general client lists. Coordinated bookkeeping activities such as invoicing and accounts payable in QuickBooks and Lawson. Maintained personnel records and issued notifications of internal opportunities to assist human resources. Communication with customers Assisted program operations by preparing and updating documents, reports, and spreadsheets.
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