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Time Delivery Customer Support

Location:
El Paso, TX, 79912
Posted:
December 02, 2022

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Resume:

**** ******** *****

El Paso, TX *****

Email: adttlf@r.postjobfree.com

915-***-****

Martin Duran

Experience

Feb 2021–Nov 2022 WSilver Recycling, Inc. El Paso, TX

Logistics Manager

Strategically plan and manage all logistics and transportation needs to ensure compliance and customer satisfaction with all of our customers

Conduct performance appraisals for all members of the Logistics Team

Develop plans, allocate resources, and direct activities in support of Customer Service/Materials responsibilities

Cross functional cost reduction and process improvement initiatives

Establish, manage, and optimize processes to evaluate customer demands

Select carriers for transportation and negotiate rates and contracts with carriers

Keep up-to-date on shipping carriers, routes and rates and any changes to them (if brokers benchmark and utilize most competitive)

Respond to and resolve complaints from customers and carriers

Responsible for prescribing the right equipment for inbound/outbound

Supervise, coach and train members of the Logistics Team with new up and coming events that add value to the organization

Ensure all transportation rates and services are competitive with the national average

Streamline processes with all logistic members

Analyze routes and processes to optimize on time delivery

Ensure all shipments are processed effectively and efficiently

Continually research shipping strategies

Work with other departments to incorporate logistics with company procedures and operations

Ensure all operations adhere to Laws, guidelines, and company policies

Oct 2020–Feb 2021 Landstar Transportation and Logistics El Paso, TX

Consultant, Transportation Management System (Mercury Gate)

Responsible for regional TMS implementation and training for Texas and Oklahoma

Manage all training for new and current agents (2500 agents)

Execute Agent assessments

Developed on boarding preparedness

Review data Analytics

Converting all operating systems to new TMS (Mercury Gate)

Feb 1992–July 2020 Yazaki North America El Paso, TX

Supply Chain Management

Headed a project by implementing a Transportation Management System (TMS/Mercury Gate) in U.S. and all of Mexican plant operations saving the company thousands of dollars by eliminating manual shipping documents

Responsible for the on-time delivery of finished goods of several distribution centers in the U.S., Canada, and Mexico by minimizing expedites and saving extraordinary cost

Administered import/export transactions, ensuring compliance of federal regulations and the administrative control of associated documents

Negotiated terms and conditions with public carriers/forwarders and prescribe the equipment and methods required by customers aligning carriers with less cost and increasing the profit margins

Conducted performance analysis of carriers/forwarders to determine preventive and corrective actions and developed improvement opportunities and saving cost

Managed planning and execution of projects including operational analysis in time critical environments in U.S. and Mexican operations

Implemented and maintained JDEdwards distribution software package and corresponding written procedures for end users in U.S., Canada and Mexico

Executed and maintained work instructions (KPI’s) for all system level procedures relating to quality of products and processes. Continuously provide education to management, associates, and temporary personnel on ISO/TS and CTPAT awareness

Headed the C-TPAT audits for all Corporate and distribution centers and security personnel to ensure safety and security compliance in accordance to Customs and Border Protection

Executed and controlled all of Corporate’s Importer Security Filing (ISF) for ocean containers bound to the U.S., maintaining zero penalty fees with government agencies.

Aug 1989– Feb 1992 General Electric Company El Paso, TX

Customs Supervisor

Supervised and trained hourly employees

Managed customs and traffic activities, involving the expediting of raw materials from overseas

Performed traffic work associated with shipments and deliveries to customers. Made arrangements for customer shipments from distribution centers, vendors and bonded warehouses

Trained users in the operation of new or modified computer systems and programs

Assisted production/planning departments with input/output and balances against standard plans converging raw materials, work-in-process, into finished products. Conducted bi-annual inventory audits in various manufacturing plants in Mexico.

Skills

Supply chain management professional with primary focus in logistics and international trade

Managerial skills

Process oriented, enthusiastic, excellent interpersonal communication skills English and Spanish

Customer support/Service/Public Relations

Accounting Principles and Budget Planning

Sales Order Management/Inventory Management/Purchasing

International Trade/Customs Brokerage/Logistics

Software Applications (Word, Excel, PowerPoint, TMS, JD Edwards)

ISO/TS 16949/QS-9000 Certified Internal Auditor

Customs Trade Partnership against Terrorism (CTPAT) Certified Auditor/Instructor

Transportation all modes domestic and international

Possess strong analytical conceptual thinking skills through using logic and reason as well as creativity and experience

Bilingual English/Spanish

Good Judgment/ Decision Making/Organization/Responsibility

Education

1998–2001 University of Phoenix Santa Teresa, NM

Bachelor of Science in Computer Information Systems

1988-1997 El Paso Community College El Paso, TX

Associates Degree in Criminal Justice



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