Customer Service Data Entry
Resume:
KATHLEEN HARDRICK
AREAS OF EXPERTISE
• Office Management • Complaint Resolution • Customer Retentations • Customer Relations • Data Entry • Training/Mentoring • Information Flow Coordination • Payroll Administrator
• Account Executive • Inventory Control • Scheduling • Data Protection • Sales • AP/AR
PROFESSIONAL EXPERIENCE
DBE Consulting (Temp Assignment) May - Present
Ascentus One Corporation Nov. 2020 – Apr. 2022
Quality Control Analyst
Responsibilities included performing Due Diligence reviews including, examining title, income, tax returns for accuracy, providing final review for closing. Maintained daily pipeline report providing our client with a review commitment of 24-48 hours. Consistently exceeded monthly goals, exceptional client feedback.
DBE Consulting (Temp Assignment) June .2019 – Aug. 2020
Office Manager May. 2011 - May. 2019
Clayton Holdings/Radian, Atlanta, GA
Responsible for Due Diligence of client files, examining title for accuracy, providing final review for closing. Consistently exceeded monthly goals, exceptional customer service & operational skills. Developed new business opportunities.
Recommended management action to improve standard operating procedures by presenting comparisons on cost, risks & benefits.
Conducted quality control operations with improving accuracy to over 97%.
Handled escalated customer calls, researched items, delivered immediate resolution.
Worked on multiple assignments in absence of staff members.
Office Manager / Client Service Specialist Aug. 2007 - May. 2011
GMH Consultants, LLC, Atlanta, GA
Managed day to day operational procedures by ensuring organization of incoming correspondences are controlled, supply requisitions are reviewed and approved. Assigned staff functions are properly assigned and monitored.
Performed AP/AR, Collections. Reviewed and disbursed payment of escrow related invoices, including researching and problem-solving related to such disbursements.
Fostered business relationships and provided significant increase in customer service, resulting in solidification of client base and significant revenue expansion.
Effectively managed caseloads and deadline standards to maintain efficient compliance.
Office Manager / Claims Specialist Sept. 2003 - Aug. 2007
Challenge Financial Services, Clearwater, FL
Reviewed and evaluated coverage and/or liability on all clients
Secured and analysed information (i.e., reports, policies, appraisal) in the
investigation of claims.
Served as primary point of contact for insurance agents and taxing authorities
related to escrowed loans.
Customer Service Expert Skilled Communicator Office Administrator Valued Leader
EXECUTIVE SUMMARY
Customer Service professional with over 15 years of experience in: Team Leadership, Mentoring, Creative Problem Solving, Identifying New Opportunities, Expanding Customer Base, Deepening Existing Relationships,
Delivering Results
Recognized for handling sensitive data with special focus on ensuring its confidentiality and integrity. Strong attention to detail with exceptional time management skills.
Highly proficient in Access, Microsoft Word, Microsoft Excel and PowerPoint, Sales Force, Eclass, and Centrix, Oracle
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EDUCATION HISTORY
DeVry Institute of Technology Chicago, IL
Major: Business Management
Pershing High School
Detroit, MI
High School Diploma
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4133 Duran Lane
Auburn GA 30011
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