Contact Information:

Physical Address: ** Moredou, 91 Cook Street Vasco Estate

Contact Number: 067*******

Email Address: adttkz@r.postjobfree.com

Gender: Female

Date of Birth: 02/08/1999

Country of Origin: DRC

Work Permit Status: Valid

Professional Profile:

I am a reliable, and hard-working woman who enjoys working with people from different backgrounds. I work well under pressure and in a team. I have a very charismatic personality, and I am hardworking and creative: I love a challenge and I never give up. My strong communication and social skills linked to my fluency in English and French are valuable tools to any work environment. My passion for people and interactions with them gives me strong skills in the customer service and industries.

Education & Training:

1) Name of course: Matric Certificate

Name of Organization: Lycée bosangani (DR Congo)

Date: 2016-2017

2) Name of Course: English Course

Name of Organization: Little Steps College Cape Town

Dates: October 2019

3) Name of Course: Diploma in Operations Management

Name of Organization: Cape Peninsula University of Technology

Dates: 2020 till Graduation

Computer Skills & Languages:

MS Word

Basic MS Excel

Internet and Email Skills

Social Media Skills

English

French

Lingala

Swahili

Work Experience:

1.Ntemo Facilitation Services (Pty) Ltd

Position: Assistant

Dates of Employment : January 2022 – August 2022

Key Responsibilities: I worked as a customer service assistant to initial point of contact between business and customers. I was responsible for assisting customers to do business with the company, such as making a purchase, placing an order, getting advice, finding or requesting information about the services.

Major Achievements: I gained valuable experience in an advanced services company that offer a range of professional services in order to increase efficiency and effectiveness in personal needs and goals of their customers. I can work well in a fast place environment and built great relationships with customers and supplies and I gained skills in the customer services industry.

2.Company name: Vodacom Congo franchise victoire ( Kinshasa)

Position : sales agent

Duties : l was the airtime stock manager and mobile money transfer (M-mpesa)

Date : from January 2016- to December 2017

Reasons of leaving company: Contract Ended

3.Company name : BEATRICE HOTEL

Position : Call Centre agent (inbound and outbound)

Date : 1 year January 2017 to December 2018

Duties: my tasks as a call agent were to receive incoming calls from customers who made hotel room reservations and then I reported to the departments concerned

Date Engaged: January 2017 to December 2018

Skills Summary:

Culinary Skills

Baking

Bilingual

Leadership skills

Food Safety

Problem solving

Social and communication skills

Organization skills

Facilitating and training others

Teamwork

References:

1)Name: Cedric Ntemo (Manager of Ntemo Facilitation Services Pty Ltd)

Phone Number: +27-73-696-****

Email: adttkz@r.postjobfree.com

2)Name: tshilumba François customer service manager ( BEATRICE HOTEL KINSHASA )

Email: adttkz@r.postjobfree.com

Contact this candidate