D
Karen Dull
********@*****.***
Stuarts Draft, VA 24477
SUMMARY
Proactive Transportation Clerk bringing a proven history of success in transportation clerical duties, including shipment monitoring and logistics coordination illustrated across 6 years. Well-versed in managing competing priorities to offer clerical support to transportation managers.
SKILLS
Verbal and Written Communication
Problem-Solving
Detail Oriented
Reservation Confirmation
Documentation and Reporting
Issue Resolution
Data Entry
Customer Service
Customer Documentation Review
Shipment Monitoring
Route Knowledge
Invoice Processing
Shipping Document Creation
Decision Making
Creative Thinking
Relationship Building
Team Leadership
Invoice Preparation
Safety Protocols and Procedures
Microsoft Office
Calm Under Pressure
Team Collaboration
Phone and Email Etiquette
Staff Training
Time Management
Gowning and Gloving Procedures
Patient Bathing
Reception Area Maintenance
Technologically Savvy
Lab Animal Restraint
Diagnostic Testing
Prescription Filling
Equipment Sterilization
Client Education
Sales and Upselling
First Aid
Attention to Detail
Supply Ordering and Restocking
Animal Feed Preparation
Emergency Response
Animal Euthanasia Assistance
Animal Behavioral Changes
Appointment Scheduling
Specimen Collection
Clinical Symptom Monitoring
Post-surgical Monitoring
Equipment Preparation
Proper Animal Restraint
Cleaning and Sanitizing
Immunization Administration
Veterinarian Assistance
Proficient in Avimark, Office 365,
SAP(Logistics software)
Hospital Staff Support
Emergency Room Procedures
Cash Drawer Balancing
Medical Charting
Pet Feeding
Problem Resolution
Problem Identification
Incident Reporting
Patient Discharge
Anesthetic Administration Assistance
Medical Triage
Vital Signs Measurement
Preventive Care
Medical Terminology
Patient Check-Ins
Basic Animal Care
EXPERIENCE
Warehouse Clerk
Lyndhurst, VA
Kenco Logistics/ Jan 2016 to Current
Demonstrated great teamwork skills with staff members involved in production and transport.
Maintained business operations by communicating with coworkers and managers. Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Certified Veterinary Assistant
Waynesboro, VA
Commonwealth Veterinary Clinic/ Mar 2002 to Mar 2017 Monitored animals' recovering from surgery and notified veterinarians of behavioral changes.
Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
Administered vaccines to animals and delivered blood and lab results. Restrained and stabilized animals during examination and treatment to prevent injuries.
Organized operating room ahead of procedures and assisted veterinarians during surgeries.
Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Assisted doctors and technicians by soothing upset or frightened animals. Delivered attentive, courteous service to promote overall patron satisfaction. Communicated with veterinarians and staff members to maintain patient flow. Released patients to owners with care directions from veterinary staff. Obtained information and history from clients to maintain medical charts. Documented and tracked treatment activities.
Assisted veterinarians in examining animals.
Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury.
Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency. Documented patient information with precision to maintain records accuracy. Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests.
Educated clients and public on animal health, treatment protocols and general procedures.
Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care. Prioritized and accomplished multiple tasks simultaneously to complete projects under pressure.
Provided animal health education to pet owners through community classes and outreach programs.
EDUCATION AND TRAINING
Certification of Veterinary Assistant: Veterinary Medicine Blue Ridge Community College Sep 2003
Weyers Cave, VA
ADDITIONAL INFORMATION
Managed Employees and Lead Reception and Kennel Manager With team and Management support, took a 15 year paper oriented practice paperless Knowledgeable in Kaizen, 6S and warehouse support
Fast Learning
Works well with others in high stress, fast pace enviornments