Lakisha Hill

Motivated and eager

Baltimore, MD *1215

adttjm@r.postjobfree.com

+1-443-***-****

Hard working individual with sales management experience and excellent customer service skills in search of a position with a company that will provide the experience needed to express my natural ability to offer a helping hand.

Work Experience

LPA

Forman Mills - Baltimore, MD

June 2022 to Present

Loss prevention, prevent shrinkage, catch shoplifters, quality, quantity and internal theft thru audits, cctv, and daily reports.

Delivery Driver

Dasher - Baltimore, MD

July 2021 to Present

Pick up and drop off with care

• Maintained a friendly and courteous demeanor with customers Massage Therapist/Volunteer

Dr. Miller/Private Practice - Baltimore, MD

October 2013 to Present

In order to gain additional experience in my chosen field, my services as a Chair Massage Therapist were rendered to a Chiropractor that caters to professional athletes and focuses on "Body Wellness". Delivery ambassador

Medly Pharmacy - Baltimore, MD

July 2021 to October 2022

Pick rx.

Scan.

Deliver

Security Guard

S.A.F.E. Management - Baltimore, MD

March 2022 to July 2022

Secure garage

Help patrons when needed

FedEx Package Handler

FedEx Ground - Sparrows Point, MD

November 2020 to February 2022

Scan

Unload

Load

Separate packages to go outbound

Deli Manager

Giant food mart - Baltimore, MD

June 2015 to October 2020

Within 3 months of working promoted

Awards in customer service

Scheduling

Managing department

Making orders

Stocking product

Understanding how my business worked to keep profit up and margins down Customer Service Representative/Sales Manager

The Hook Up - Baltimore, MD

February 2005 to May 2012

My duties included greeting customers as they entered the store, delegating and assisting with tasks for 8 employees, training all incoming sales team members and performing opening and closing store procedures such as counting cash tills and preparing daily deposits; in addition to addressing and promptly resolving all customer requests, questions and complaints.

• Consistently hit and exceeded sales goals by 20%.

• Planned and led training sessions to promote sales team professional development and sales goal reinforcement.

• Promoted to Sales Manager in a year.

Cashier/Deli Clerk

Super Fresh - Baltimore, MD

February 1999 to April 2011

My duties included greeting all patrons in my department, determining customers' needs by asking relevant questions and listening attentively to responses, training new hires, assisting on the sales floor as needed, following merchandising guidelines to present visually appealing displays, preparing hot/ cold food for lunch bar and maintaining inventory by making sure supplies and materials remained fully stocked all while maintaining a clean and organized work area.

• Within 2 months of being hired I was recognized as "Employee of the Month" and two additional consecutive months following.

Education

High school diploma

Baltimore School of Massage - Linthicum, MD

2013

High School Diploma

Harbor City Learning Center - Baltimore, MD

1996

Skills

• Supervising experience

• Cash handling

• Merchandising

• Retail sales

• Customer service

• Microsoft Word

• Sales

• Driving

• Communication skills

• Clerical experience

• Leadership

• Load & unload

• Trigger point therapy

• Deep tissue massage

• Sales management

• Warehouse experience

• Stocking

• Delivery driver experience

• Food preparation

• Cashiering

• Organizational skills

• Front desk

• Phone etiquette

• Microsoft Office

• Administrative experience

• Computer literacy

• Computer skills

• Time management

• Security

• Surveillance

• Typing

• CCTV

• Microsoft Excel

• Medical Records

• POS

• English

Certifications and Licenses

Food Handler Certification

Driver's License

Guard Card

Assessments

Delivery driver — Highly Proficient

September 2021

Interpreting instructions or signs and solving problems Full results: Highly Proficient

Work style: Reliability — Expert

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Customer focus & orientation — Expert

June 2022

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Bodywork: Swedish, Russian Sports Massage, Structural Bodywork, Cranial Sacral, Deep Tissue, Hydrotherapy, Acupressure, Reflexology, Shiatsu, Trigger Point, Sports Massage Administrative: Strong organizational and Leadership skills, Excellent written & verbal communication skills, Extremely team/ goal oriented, Compassionate touch, Top seller, Effective managerial techniques, Subtle and effective sales skills, Excellent phone etiquette.

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