LEADNIE

MAXIME-

GERARD

adttie@r.postjobfree.com

m

816-***-****

Fort Lauderdale, FL

33351

Bold Profile

A highly skilled dedicated professional, who is a motivated team player with excellent communication skills and 18 years of customer service and medical assistance

experience. Currently seeking permanent employment as a Customer Care Specialist with the ability of multitasking skills. A customer-oriented individual dedicated to expertly resolving customer issues and complaints. Specialized in insurance authorizations, referrals verifications, and Patient Care Management. Currently have certificates in National Certified Medical Assistant, Multi-Disciplinary Approach to Pelvic Muscle Rehabilitation & Advance Uroflow Diagnostics, CPR, EKG, and PALS. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

PROFESSIONAL SUMMARY

Olidia's Hair Boutique LLC - Self Employed Online Seller Sunrise, United States • 01/2018 - Current

WORK HISTORY

Created clear, precise, and properly detailed product and service information on company website.

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Conducted retail arbitrage to build inventory for resale via online platforms.

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Developed and executed online strategies for leads, sales, and pricing to generate revenue.

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Uploaded digital media to online storefronts, auction sites, or other shopping Web sites for advertising purposes.

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Identified, engaged, and developed vendor programs to establish new product lines.

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Developed strategic online and offline partnerships to support fulfillment and direct sales programs.

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Delivered market feedback to company leadership to generate product development ideas.

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Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

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SKILLS

• Online Store Management

• Healthcare Operations

• Working with Vendors

• HIPAA Compliance

• Referral Tracking

• Collections Processing

• Patient Registration

• Patient Care

• Medical Terminology

• Medical Data Collection

• Customer Service

• Insurance Verification

• Bilingual Haitian Creole

Concorde Career Institute

Hollywood, FL • 02/2004

Medical Assisting

Graduated with Honors

EDUCATION

Completed GED diploma

• 4.0 GPA

Biotek Labs - Allergy Clinical Laboratory Specialist North Miami Beach, FL • 05/2013 - 12/2017

Parallone Business Solution Temp - Medical Assistant/ Patient Care Coordinator

Agency Miami, FL • 11/2011 - 05/2013

Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.

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Worked flexible hours at night, weekend, and holiday shifts

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Set up, maintained, and verified sterility of lab

equipment and tools. Performed quality controls on all immunotherapy vials.

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Maintained strict aseptic fields when performing scratch tests for allergy testing, and creating immunotherapy serums based on doctor's results.

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Monitor patients' medical electronic charts. Verified patient's insurance and sent claims to patient's insurance company. Scheduled patient's appointment scheduling for Allergy testing.

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Maintained consistent 90% patient conversion rate from allergy testing to immunotherapy acceptance.

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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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Carried out day-day-day duties accurately and

efficiently.

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Demonstrated respect, friendliness, and willingness to help wherever needed.

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Performed duties in accordance with applicable

standards, policies, and regulatory guidelines to promote safe working environment.

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Maintained energy and enthusiasm in fast-paced

environment.

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Offered friendly and efficient service to customers, and counseled patients to be comfortable in administering self-injections for their allergies.

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• Haitian Creole translator.

Traveled to assigned doctor's office when help was needed.

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Documented vital signs and health history for patients in clinic and hospital environments.

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• Collected and documented patient medical information Mughal and Associates Temp Agency - Medical Assistant Miami, FL • 07/2010 - 11/2011

such as blood pressure and weight.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

•

Taught patients about medications, procedures, and care plan instructions.

•

Promoted office efficiency, coordinating charts,

completing insurance forms, and helping patients with diverse needs.

•

Sanitized, restocked, and organized exam rooms and medical equipment.

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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

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Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other

physician instructions.

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Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff for continued compliance with associated

regulations.

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Reviewed and evaluated test results to suggest care and treatment options.

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Scheduled surgeries, managed pre-certifications, and verified insurance coverage.

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Sanitized, restocked, and organized exam rooms and medical equipment.

•

Obtained client's medical history, medication

information, symptoms, and allergies.

•

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

•

Collected and documented patient medical information such as blood pressure and weight.

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Performed clerical duties, such as word processing, data entry, answering phones, and filing.

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Documented vital signs and health history for patients in clinic and hospital environments.

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Called and faxed pharmacies to submit prescriptions and refills.

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Assisted with routine checks and diagnostic testing by collecting and processing specimens.

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• Kept medical supplies in sufficient stock by monitoring Florida Center, Urogynecology - Medical Assistant/ Pelvic Floor Rehabilitation Counselor

Hollywood, FL • 10/2007 - 09/2009

levels and submitting replenishment orders before

depleted.

Taught patients about medications, procedures, and care plan instructions.

•

Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and

compassionate environment.

•

• Obtained pre- and post-treatment vital signs and weight.

• Tested and recorded blood glucose levels.

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

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Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes.

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• Obtained all prescribed laboratory testing.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

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Arranged surgeries with surgical centers, confirmed times with patients, and prepared admission and consent forms.

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Therapist for pelvic Muscle rehabilitation performed bladder ultrasounds on patients under doctor's

supervision.

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Assisted providers with urodynamic studies, French, Foley, TVT catheters, and bladder biopsies.

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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

•

Collected and documented patient medical information such as blood pressure and weight.

•

Taught patients about medications, procedures, and care plan instructions.

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Completed clinical procedures and gathered patient data for interpretation by physicians.

•

Promoted office efficiency, coordinating charts,

completing insurance forms, and helping patients with diverse needs.

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• Prepared initial patient charts for admission.

Verified appropriate lab couriers picked up collected lab specimens.

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Metcare of Plantation - Medical Assistant/ Referral Coordinator

Plantation, FL • 09/2005 - 10/2007

• Obtained all prescribed laboratory testing.

Counsel patients before termination procedures and assist providers with termination procedures.

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Maintaining Autoclave machine and sterilization of all medical tools.

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Maintained comprehensive client files according to program standards and physician requests.

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Relayed relevant patient care details to supervisory staff.

•

Prepared materials for individuals and, anticipating unique patient needs accordingly.

•

Displayed sensitivity to cultural and linguistic needs of clients and families served.

•

Obtained client's medical history, medication

information, symptoms, and allergies.

•

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

•

Collected and documented patient medical information such as blood pressure and weight.

•

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

•

Taught patients about medications, procedures, and care plan instructions.

•

• Prepared initial patient charts for admission.

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

•

• Tested and recorded blood glucose levels.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

•

Arranged surgeries with surgical centers, confirmed times with patients and prepared admission and consent forms.

•

Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes.

•

Generate referrals for patients for specialists and hospitals.

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• Worked with patients to schedule tests and procedures.

• Educated patients by explaining preparation instructions Sun life OB/GYN - Medical Assistant

for upcoming procedures and tests.

Reviewed medical charts and served as liaison between patient, doctor and hospital.

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Encouraged patients to schedule recommended tests and procedures.

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Reviewed each step of patient care and made proactive adjustments to avert issues.

•

Obtained client medical history, medication information, symptoms and allergies.

•

Directed patients to exam rooms, fielded questions and prepared for physician examinations.

•

Collected and documented patient medical information such as blood pressure and weight.

•

Performed clerical duties, such as word processing, data entry, answering phones and filing.

•

Documented vital signs and health history for patients in clinic.

•

Called and faxed pharmacies to submit prescriptions and refills.

•

Scheduled appointments, registered patients and

distributed sample pharmaceuticals as prescribed.

•

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

•

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before

depleted.

•

Taught patients about medications, procedures and care plan instructions.

•

Completed clinical procedures and gathered patient data for interpretation by physician.

•

• Obtained pre- and post-treatment vital signs and weight. Promoted office efficiency, coordinating charts,

completing insurance forms and helping patients with diverse needs.

•

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

•

• Tested and recorded blood glucose levels.

Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

•

• Obtained all prescribed laboratory testing.

• Ordered and prepared reagents and supplies.

Plantation, FL • 11/2004 - 05/2005

All Woman Medical Center OB/GYN - Medical Assistant/ Counselor

Ft. Lauderdale, FL • 02/2004 - 10/2004

Prepare patients for examination, taking medical

histories, recording vital signs

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Explain treatment and procedures and assist providers during examinations.

•

Performed clerical duties, such as word processing, data entry, answering phones, and filing.

•

Scheduled appointments, and registered intake forms for patients with high-risk pregnancies.

•

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before

depleted.

•

Assisted with diagnostic testing by collecting and processing specimens.

•

Collected pertinent data and calculations to aid

physicians in interpreting results.

•

Efficiently performed insurance verifications,

pre-certifications, and pre-authorization functions.

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Oriented and trained new staff on proper procedures and policies.

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Maintained detailed records of test results by entering data and patient information into computers.

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Explained procedures to high-risk pregnancy patients to reduce anxieties and increase patient cooperation.

•

Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and

compassionate environment

•

Taught patients about medications, procedures, and care plan instructions.

•

Counsel patients before termination procedures and assist providers with termination procedures.

•

Maintaining Autoclave machine and sterilization of all medical tools.

•

Maintained comprehensive client files according to program standards and physician requests.

•

Relayed relevant patient care details to supervisory staff.

•

• Prepared materials for individuals and, anticipating unique patient needs accordingly.

Displayed sensitivity to cultural and linguistic needs of clients and families served.

•

Obtained client's medical history, medication

information, symptoms, and allergies.

•

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

•

Collected and documented patient medical information such as blood pressure and weight.

•

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

•

Taught patients about medications, procedures, and care plan instructions.

•

• Prepared initial patient charts for admission.

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

•

• Tested and recorded blood glucose levels.

Contact this candidate