LEADNIE
MAXIME-
GERARD
***********@*****.**
m
Fort Lauderdale, FL
33351
Bold Profile
A highly skilled dedicated professional, who is a motivated team player with excellent communication skills and 18 years of customer service and medical assistance
experience. Currently seeking permanent employment as a Customer Care Specialist with the ability of multitasking skills. A customer-oriented individual dedicated to expertly resolving customer issues and complaints. Specialized in insurance authorizations, referrals verifications, and Patient Care Management. Currently have certificates in National Certified Medical Assistant, Multi-Disciplinary Approach to Pelvic Muscle Rehabilitation & Advance Uroflow Diagnostics, CPR, EKG, and PALS. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
Olidia's Hair Boutique LLC - Self Employed Online Seller Sunrise, United States • 01/2018 - Current
WORK HISTORY
Created clear, precise, and properly detailed product and service information on company website.
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Conducted retail arbitrage to build inventory for resale via online platforms.
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Developed and executed online strategies for leads, sales, and pricing to generate revenue.
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Uploaded digital media to online storefronts, auction sites, or other shopping Web sites for advertising purposes.
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Identified, engaged, and developed vendor programs to establish new product lines.
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Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
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Delivered market feedback to company leadership to generate product development ideas.
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Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
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SKILLS
• Online Store Management
• Healthcare Operations
• Working with Vendors
• HIPAA Compliance
• Referral Tracking
• Collections Processing
• Patient Registration
• Patient Care
• Medical Terminology
• Medical Data Collection
• Customer Service
• Insurance Verification
• Bilingual Haitian Creole
Concorde Career Institute
Hollywood, FL • 02/2004
Medical Assisting
Graduated with Honors
EDUCATION
Completed GED diploma
• 4.0 GPA
Biotek Labs - Allergy Clinical Laboratory Specialist North Miami Beach, FL • 05/2013 - 12/2017
Parallone Business Solution Temp - Medical Assistant/ Patient Care Coordinator
Agency Miami, FL • 11/2011 - 05/2013
Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
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Worked flexible hours at night, weekend, and holiday shifts
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Set up, maintained, and verified sterility of lab
equipment and tools. Performed quality controls on all immunotherapy vials.
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Maintained strict aseptic fields when performing scratch tests for allergy testing, and creating immunotherapy serums based on doctor's results.
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Monitor patients' medical electronic charts. Verified patient's insurance and sent claims to patient's insurance company. Scheduled patient's appointment scheduling for Allergy testing.
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Maintained consistent 90% patient conversion rate from allergy testing to immunotherapy acceptance.
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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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Carried out day-day-day duties accurately and
efficiently.
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Demonstrated respect, friendliness, and willingness to help wherever needed.
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Performed duties in accordance with applicable
standards, policies, and regulatory guidelines to promote safe working environment.
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Maintained energy and enthusiasm in fast-paced
environment.
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Offered friendly and efficient service to customers, and counseled patients to be comfortable in administering self-injections for their allergies.
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• Haitian Creole translator.
Traveled to assigned doctor's office when help was needed.
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Documented vital signs and health history for patients in clinic and hospital environments.
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• Collected and documented patient medical information Mughal and Associates Temp Agency - Medical Assistant Miami, FL • 07/2010 - 11/2011
such as blood pressure and weight.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
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Taught patients about medications, procedures, and care plan instructions.
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Promoted office efficiency, coordinating charts,
completing insurance forms, and helping patients with diverse needs.
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Sanitized, restocked, and organized exam rooms and medical equipment.
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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other
physician instructions.
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Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff for continued compliance with associated
regulations.
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Reviewed and evaluated test results to suggest care and treatment options.
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Scheduled surgeries, managed pre-certifications, and verified insurance coverage.
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Sanitized, restocked, and organized exam rooms and medical equipment.
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Obtained client's medical history, medication
information, symptoms, and allergies.
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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Collected and documented patient medical information such as blood pressure and weight.
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Performed clerical duties, such as word processing, data entry, answering phones, and filing.
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Documented vital signs and health history for patients in clinic and hospital environments.
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Called and faxed pharmacies to submit prescriptions and refills.
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Assisted with routine checks and diagnostic testing by collecting and processing specimens.
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• Kept medical supplies in sufficient stock by monitoring Florida Center, Urogynecology - Medical Assistant/ Pelvic Floor Rehabilitation Counselor
Hollywood, FL • 10/2007 - 09/2009
levels and submitting replenishment orders before
depleted.
Taught patients about medications, procedures, and care plan instructions.
•
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and
compassionate environment.
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• Obtained pre- and post-treatment vital signs and weight.
• Tested and recorded blood glucose levels.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
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Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes.
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• Obtained all prescribed laboratory testing.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
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Arranged surgeries with surgical centers, confirmed times with patients, and prepared admission and consent forms.
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Therapist for pelvic Muscle rehabilitation performed bladder ultrasounds on patients under doctor's
supervision.
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Assisted providers with urodynamic studies, French, Foley, TVT catheters, and bladder biopsies.
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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Collected and documented patient medical information such as blood pressure and weight.
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Taught patients about medications, procedures, and care plan instructions.
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Completed clinical procedures and gathered patient data for interpretation by physicians.
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Promoted office efficiency, coordinating charts,
completing insurance forms, and helping patients with diverse needs.
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• Prepared initial patient charts for admission.
Verified appropriate lab couriers picked up collected lab specimens.
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Metcare of Plantation - Medical Assistant/ Referral Coordinator
Plantation, FL • 09/2005 - 10/2007
• Obtained all prescribed laboratory testing.
Counsel patients before termination procedures and assist providers with termination procedures.
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Maintaining Autoclave machine and sterilization of all medical tools.
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Maintained comprehensive client files according to program standards and physician requests.
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Relayed relevant patient care details to supervisory staff.
•
Prepared materials for individuals and, anticipating unique patient needs accordingly.
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Displayed sensitivity to cultural and linguistic needs of clients and families served.
•
Obtained client's medical history, medication
information, symptoms, and allergies.
•
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
•
Collected and documented patient medical information such as blood pressure and weight.
•
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
•
Taught patients about medications, procedures, and care plan instructions.
•
• Prepared initial patient charts for admission.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
•
• Tested and recorded blood glucose levels.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
•
Arranged surgeries with surgical centers, confirmed times with patients and prepared admission and consent forms.
•
Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes.
•
Generate referrals for patients for specialists and hospitals.
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• Worked with patients to schedule tests and procedures.
• Educated patients by explaining preparation instructions Sun life OB/GYN - Medical Assistant
for upcoming procedures and tests.
Reviewed medical charts and served as liaison between patient, doctor and hospital.
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Encouraged patients to schedule recommended tests and procedures.
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Reviewed each step of patient care and made proactive adjustments to avert issues.
•
Obtained client medical history, medication information, symptoms and allergies.
•
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
•
Collected and documented patient medical information such as blood pressure and weight.
•
Performed clerical duties, such as word processing, data entry, answering phones and filing.
•
Documented vital signs and health history for patients in clinic.
•
Called and faxed pharmacies to submit prescriptions and refills.
•
Scheduled appointments, registered patients and
distributed sample pharmaceuticals as prescribed.
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Assisted with routine checks and diagnostic testing by collecting and processing specimens.
•
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before
depleted.
•
Taught patients about medications, procedures and care plan instructions.
•
Completed clinical procedures and gathered patient data for interpretation by physician.
•
• Obtained pre- and post-treatment vital signs and weight. Promoted office efficiency, coordinating charts,
completing insurance forms and helping patients with diverse needs.
•
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
•
• Tested and recorded blood glucose levels.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
•
• Obtained all prescribed laboratory testing.
• Ordered and prepared reagents and supplies.
Plantation, FL • 11/2004 - 05/2005
All Woman Medical Center OB/GYN - Medical Assistant/ Counselor
Ft. Lauderdale, FL • 02/2004 - 10/2004
Prepare patients for examination, taking medical
histories, recording vital signs
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Explain treatment and procedures and assist providers during examinations.
•
Performed clerical duties, such as word processing, data entry, answering phones, and filing.
•
Scheduled appointments, and registered intake forms for patients with high-risk pregnancies.
•
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before
depleted.
•
Assisted with diagnostic testing by collecting and processing specimens.
•
Collected pertinent data and calculations to aid
physicians in interpreting results.
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Efficiently performed insurance verifications,
pre-certifications, and pre-authorization functions.
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Oriented and trained new staff on proper procedures and policies.
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Maintained detailed records of test results by entering data and patient information into computers.
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Explained procedures to high-risk pregnancy patients to reduce anxieties and increase patient cooperation.
•
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and
compassionate environment
•
Taught patients about medications, procedures, and care plan instructions.
•
Counsel patients before termination procedures and assist providers with termination procedures.
•
Maintaining Autoclave machine and sterilization of all medical tools.
•
Maintained comprehensive client files according to program standards and physician requests.
•
Relayed relevant patient care details to supervisory staff.
•
• Prepared materials for individuals and, anticipating unique patient needs accordingly.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
•
Obtained client's medical history, medication
information, symptoms, and allergies.
•
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
•
Collected and documented patient medical information such as blood pressure and weight.
•
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
•
Taught patients about medications, procedures, and care plan instructions.
•
• Prepared initial patient charts for admission.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
•
• Tested and recorded blood glucose levels.