Carolyn P Jeffery

(***}***-****

WORK EXPERIENCE

Hospital Service Technician/Medical Lab Technician LabCorp 07/2008 - present Acts as a technical reference within the Customer Service Department while functioning as a liaison between Labcorp and its accounts in response to inquiries and problems. Assist in training and orientation of personnel as assigned. Trains new employees for duties such as, monitoring accounts, problem resolution and creating corrective reports on hospital problems. Provides cpt, test, LOINC codes, results and TAT to providers and other health professionals. Trains new employees in the duties of a hospital service techs such as, monitoring accounts, problem resolution and creating corrective reports on hospital problems. Training Coordinator Cedra Clinical Research 4/2006-7/2008 New hire orientation, training/mentoring of new employees and phlebotomist. Updating and revising of training manuals as required. Drawing research subjects at timed intervals, taking vital signs, specimen harvesting, EKG's and monitoring sleep studies.

Office Manager Total Healthcare & Drug Testing Services 4/2002-3/2006 Managed 6-8 employees, billing coding, submit claims electronically, EOB payment posting, appeals, denials of claims, Payroll, customer service.

Managed and trained drug and breath alcohol technicians. Research and prepared training manuals for DATIA certified DOT collections training.

Charting H&P, surgical procedures, vitals, phlebotomy, DNA testing, Ultrasound, E-stim, Massage. Contact insurance companies and third party administrators to verify claim status and reimbursement. Office Manager/Collection Specialist/EBT Drug Screens ETC. 11/1999 – 2/2002 Managed and trained drug and breath alcohol technicians. Research and prepared training manuals for DATIA certified DOT and non DOT collections training. Performed both DOT and non DOT drug test collections, as well as breath alcohol testing as required per DOT rule 49 CFR Part 40.

Client service responsibility to set up and maintain new accounts and organize accounts for new hire, random and onsite testing as needed or required.

Medical Lab Technician MacGregor Medical Association 12/1989 – 10/1999 Performed test and related duties in the area of basic hematology, serology, coagulation, bacteriology, urinalysis and phlebotomy, QA/QC, CLIA and CAP surveys, record data of test results and instrument calibration. Test included CBC/diff, UC/micro KOH Wetprep, HIV by ELISA,SMAC,RPR,PT/PTT.

Received a variety of specimens including body materials and fluids, blood, bone marrow,and solid tissue, and communicates with referring clinicians with request for information or test clarification.

Followed the laboratory's procedure for specimen handling and processing, test analyses, reporting and maintaining records of patient test results. Maintains records that demonstrate that proficiency testing samples are tested in the same manner as patient samples.

Adheres to the laboratory's quality control policies; documents all quality control activities, instrument and procedural calibrations and maintenance performed. Documents all corrective actions taken when test systems deviate from the laboratory's established performance.

Process and keep track of specimen, prepare specimens and perform laboratory procedures used in the diagnosis, treatment and prevention of disease. Performs blood collections on adult, pediatrics and geriatrics patients. EDUCATION

Medical Lab Technician Lafayette Regional Voc Tech/SLCC 1984-1985