Medical Assistant Customer Service
Resume:
Faith Boucher * Kessler Farm Drive
Nashua, NH ***63
My objective is to secure a career position where I may utilize my extensive experience in healthcare and customer service while contributing to the well being of the community. Solid leadership experience focused on error-free solutions and positive outcomes. Most importantly, making a difference in the lives of others. EXPERIENCE
Lowell General Hospital -Lowell
Sr. Certified Medical Assistant
June 2016 to September 2019
Rooming Patients,triage, prescription refills, prior authorizations, obtain cultures, UAs, blood work, liaison between Provider and rehabs-hospitals etc., chart preparation,obtain PHI- results/labs-xrays-MRI, scribe MD encounters,maintain all exam/treatment rooms, disinfect protocols. HIPAA
New Hampshire Orthopedic Center -Nashua
Physician Coordinator/ CMA
November 2006 to January 2015.
Maintained clinical and surgery schedules, triaged emergency situations and patient pre op and post op care. Established relationships with rehab facilities, HHH and hospitals for patient continuity of care Mentored and trained new staff members.Revfer. Demonstrated sensitivity to the patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider standards
Bank of New Hampshire - Nashua
Teller
October 1996-2001
&
MassBank for Savings - Chelmsford
Teller
February 1992-1996
Heavy Cash handling, customer service, cashing of checks, deposits, all banking aspects both personal and commercial. Massbank part time during high school. Graduated 1995 became employed with Bank of NH FT SKILLS
Rooming Patients,triage,
prescription refills, prior
authorizations, obtain
cultures, UAs, blood work,
liason between Provider and
rehabs-hospitals etc., chart
preparation,obtain PHI-
results/labs-xrays-MRI,
scribe MD
encounters,maintain all
exam/treatment rooms,
disinfect protocols. HIPAA
*CUSTOMER SERVICE
*FOOD SERVICE
CERTIFICATIONS
NCCT
AAMA
BLS/CPR
NCPT phlebotomy
Cambridge Institute of Allied HealthCare
Altamonte Springs, Fl
Certified Medical Assistant Certification 4.0 GPA
Sept 2005- May 2006
Lowell High School
Lowell, MA
1995 graduate
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