Center Representative Call
Resume:
KENNEDY
SMITH
Professional, Resourceful,
Dedicated, Confident,
Motivated, Adaptable
Loganville, GA 30052
Kennedysmith2000@y
ahoo.com
OBJECTIVE
I aspire to seek my degree in Bachelor of Nursing to pursue my passion for helping people.
Motivated, personable, with more than 3 years of experience and hands-on skill in the high-level care of patients.
Flexible, versatile, and teachable - able to maintain a sense of humor under pressure. Excellent relationship-building skills; trustworthy, ethical, and dependable. EDUCATION
BSN Nursing Georgia Gwinnett College
2019 AUGUST – PRESENT
National Honor Society
Pre-Nursing Society
2
High School Diploma Winder-Barrow High School
2014 OCTOBER – 2018 MAY
Honor roll
Child care certification
EXPERIENCE
Customer care representative Jumptastic
2022 March– present
• Responsible for assisting customers both over the phone and in-person. This includes
• Booking online orders.
• Ability to work in office & at home while maintaining professionalism
• Making confirmation calls.
• Interacting with walk-in customers.
• Assisting all customers with questions they may have.
• Responsible for processing payments for new orders and remaining balances.
• Review the proper operation of equipment with customers.
• Ensure driver paperwork is correct and ready for distribution prior to driver arrival.
• Assist when complaints and emergencies arise by investigating and solving the problem.
• Supervise customer service team
• Respond to customer inquiries
• Develop policies and procedures
• Focus on customer satisfaction
• Hiring staff
• Managing large amounts of inbound calls in a timely manner
• Maintain patient's records by updating account information
• Work well under pressure/with irritable customers 3
Call Center Representative Carters Oshkosh B’gosh 2018 DECEMBER – 2022 JANUARY
● Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by the business needs
● Resolve customer complaints and problems to the satisfaction of the customer and escalate as needed to a call center lead agent
● Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information into Contact Center systems as required
● Use technology tools as directed and within established guidelines
● Recommended and helped customers select merchandise based on their needs. BCFS/Favorites Tornilla Emergency Response
El Paso, TX. December 2018
● Emergency Response for Unaccompanied Minors, provide sound medical and professional judgment and best practices to support the medical, safety and well- being of every child in care while maintaining compliance with established state nursing licensing regulation agency. Complete all nursing duties relevant to this position which include, active and ongoing nursing assessments, charting, scheduling appointments, routine observations, isolation observations, wellness checks, immunizations, progress notes. Medication administration, communicate with Pharmacy on ordering prescription medications, check medication deliveries for accuracy and compliance with doctor’s orders. Know, understand ad apply positive behavior management techniques including verbal re-direction, de- escalation and containment. Showing compassion, building a trusting rapport with the Unaccompanied Children and always maintaining professional while working collaboratively with other staff members, service providers, professionals and clients
CSI, Northside Cherokee Hospital
Atlanta, GA. November 2018
Cerner GoLive EMR conversion support using Powerchart. Provide elbow support in various departments for Cerner go-live project. Float between inpatient and outpatient rehabilitation clinic. Educate staff regarding the upgrade and help them navigate through the system. Assist RN’s in the admission and discharge processes, as well as orders. Assist Physicians if and when needed as well as other disciplines when assistance is needed. Report to project manager as required while maintaining and establishing a trusting rapport with the staff.
Bluehorseshoe, Regional Health, Scottsbluff, NE.
September-October 2018
Cerner GoLive EMR conversion support using Powerchart. Provide elbow support in various departments for Cerner go-live project. Educate staff regarding the upgrade and help them navigate through the system. Assist RN’s in the admission and discharge processes, as well as orders. Assist Physicians if and when needed as well as other disciplines when assistance is needed. Report to project manager as required while maintaining and establishing a trusting rapport with the staff. 4
Bluehorseshoe, Centra Health Lynchburg, Virginia
September 2018
Cerner GoLive EMR conversion support using Powerchart. Provide elbow support in various departments for Cerner go-live project. Educate staff regarding the upgrade and help them navigate through the system. Assist RN’s in the admission and discharge processes, as well as orders. Assist Physicians if and when needed as well as other disciplines when assistance is needed. Report to project manager as required while maintaining and establishing a trusting rapport with the staff. Appointment Scheduling Embassy of Healing Medical office 2017 June – 2018 may
● Assessed customer’s needs
● Scheduled appointments for customers in person or over the telephone.
● Answered and managed incoming and outgoing calls while recording accurate messages
● Opened and properly distributed incoming mail to promote quicker response to client inquiries
● Greets patients and visitors in a welcoming and professional manner
● Manages email and voicemail messages
● General receptionist and clerical duties
.
● Microsoft Office
● Data Entry
● Great leadership goals
● Typing
● Chat agent
● Directing/written communication
skills
● Call center problem solving
● Proficient in Microsoft office
● documentation
● Scheduling and planning
● Attention to detail
● Quick learner
● Time Management
● CPR
● First Aid
● Filing
● Notes
● Strong leadership skills
● Strong communication
skills
● Customer support
● Hospitality
●
5
REFERENCES
Nicole Benjumea, Advisor
adttfo@r.postjobfree.com
Lance McNamara Teacher/ Mentor
Winder-Barrow High school
adttfo@r.postjobfree.com
Ardyce Jackson, Mentor
adttfo@r.postjobfree.com
Kellie Smith- BSN College advisor
adttfo@r.postjobfree.com
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