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Customer Service Help Desk

Location:
Colorado Springs, CO
Posted:
December 02, 2022

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Resume:

CARYN ANN CHICOINE

*** ***** ***** ***** *** H

Colorado Springs, CO 80904

adtta8@r.postjobfree.com

720-***-****

Qualifications

** ***** ******** (K-12) with APS and with the City of Aurora.

Site Tech/teacher for Fletcher, Yale and Support Tech for Mrachek.

Testing Coordinator at Hinkley High school

Supervisor of a Tutoring Company

Nursing

Correction Officer/Caseworker

Languages

English

Work History

UChealth 8/2020-Current

Procedural Coordinator

Schedules specialized appointments, follow-up appointments, and assigns appropriate length of visit per physician request.

Reviews pre-visit guidelines with to patients regarding how to prepare for the appointment, what to bring, time of

appointment and location. Registers patients for medical care including laboratory, outpatient services, physician or other

medical office. Pre-registers patients when needed.

Collects and confirms complete patient demographics, current employer, emergency contact information, insurance and case specific information such as referring physician. Explains and requests patients to sign consent and release forms as required. Verifies insurance eligibility for governmental insurance payors (i.e. Medicaid, Medicare, Tricare, etc.). May complete Medicare. Transcribes/Builds orders from physician’s office, clinics or medical facility.

Secondary Payor Questionnaire for all Medicare eligible patients. Reviews patient accounts for outstanding balances and

forwards to Accounting. I also worked with Workforce at Memorial Hospital Central.

Children’s Hospital 11/2019-02/2020

Provided administrative and high-level customer service support to patients, families and internal team members. The doctors/Nurses the Patient-Family Experience in the inpatient units at the main campus. Additional duties include, greeting and directing patients and families to various locations; collecting information from patients/families and entering it into a medical records system; answering and routing telephone inquiries; interacting with patients and families in order to determine and best meet their needs; and copying, scanning and/or filing various documents.

Teaching/Testing Coordinator with APS 2005–2019

Determine and perform appropriate protocol for all of the tests administered and ensure the security, reliability, and validity of those tests.

Supervise, coordinate, and manage schedules for testing. State and Federal data reports must be generated and maintained regarding testing information (results, numbers, and kinds of tests given, etc.) on a regular basis and as requested for faculty, staff, and outside entities.

Work with students who have need of special accommodations, including but not limited to reading tests, scribing tests, or providing a special testing climate.

Maintain confidentiality and security of all testing materials, test logs, and other test documents. Communicating the results of tests to students.

Coordinate the day to day operation of the Testing Center to include test scheduling, test administration, ensuring operation of computer lab by troubleshooting computer hardware and software problems. Develops and implements procedures to ensure compliance of testing policies, state requirement, and maintains and collects data for data reports.

Ensure proper administration of all tests offered in the Testing Center.

Ensure collaboration with information technology to develop file layouts and data exports required for electronic data compilation and to effectively utilize information systems. Work with faculty to have the information/materials to proctor exams in a timely manner.

Coordinate with staff regarding concerns about possible scheduling conflicts, test availability, future needs, equipment, supplies, and potential problems with administering tests requested by faculty and staff, and with individuals and businesses requiring proctored services.

As appropriate, maintain active membership in all necessary associations needed to proctor post-secondary tests; inventory and order exams on an ongoing basis; return testing materials to the appropriate instructors and/or agencies as required.

Generate test data for all tests. Plan, prepare, and conduct system level testing. Analyze test results to detect technical or logical errors. Create test data reports, by program, for school site, state, and federal agencies. Check the student's information and code the records for school, state and federal reports

Educational Coordinator for Club-Z Tutoring K-12 2005-2010

Develop educational and informational programs for a specified audience.

Provide and maintain all resources required for students and teach to be successful.

Maintain, update, and disseminate documentation and reports.

Represent the organization in educational and community discussions

Create, track, and maintain metrics about attendance/marketing. Hiring of staff

Evaluate Teachers, Create PD days and lesson plans

Hiring staff; Teach, Marketing, Budget and payroll

Computer Skill

EPIC/Kronos

Troubleshooting with Windows, Apple, Novell, Google, Outlook all applications used by APS.

Reimage and image desktops and laptops.

Maintained visualizers and promethean boards, all brands of projectors

Collaborate with the help desk and in ISupport.

Worked in the commutation closet-switch/hub.

Evaluate Teachers, Create PD days and lessons plan personalized for every students

Hiring staff; Teachers, Marketing staff, Budget and payroll

Education

NM K-12 Teaching License

CO K-12 Teaching License

TVI Community College

Nursing 1991

CJ 1992

School Education

Awards

Employee of the Month

Nominated for the Superintendent Award

Award of Excellence – State of New Mexico



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