Customer Service General Manager
Resume:
Stephen G. Everett
Midlothian, Va. 23112
********@*****.***
Experience:
General Manager/Business Consultant Burger Bach Carytown February 2022 - Present
● Consult with Restaurant owner in best practices
● Manage day to day operations of high volume Top tier restaurant.
● P&L responsibilities
● Hiring and coaching of staff
General Manager, Pilot Company
April 2021 - February 2022
● Manage all aspects of high volume 24hr. Travel center
● Deli food offerings with sales of $50,000 a week.
● Hiring, training, coaching 70 associates and managers
● P&L responsibility
● Upholding and mentoring excellent guest services. Multi Unit General Manager, MACS/7Eleven
June, 2013 - April 2021
● Multi-store leadership responsibilities
● Successfully leads a team to uphold customer service standards
● Coaches and mentors both associates and managers
● Adheres to company POG sets to maximize profit
● Maintains cash, shrink, & labor within company standards
● Responsible for P&L performance across all aspects of the business
● Structured the food service operations of the deli stores within MACS Store General Manager, Sears Holding Company
August, 2011 – June, 2013
● Responsible for all operational aspects of a high-volume retail Sears store
● Successfully coached and motivated a team of 180 employees to become high performers in a customer service & sales driven environment
● Maintained store merchandising & POGs to maximize profit per square foot General Manager, Wawa Food Market
2006 - 2010
● Led, recruited, trained, & developed all members of store management crew
● Ensured exceptional customer service standards were maintained
● Analyzed key business reports to determine areas of opportunity to improve
● Responsible for P&L performance across all aspects of the business
● Aligned store goals with the company’s overall strategic plan General Manager, The Restaurant Company
1991 -2006
● Led a team of 65 associates and 4 members of management
● Recruited, hired, and trained all restaurant employees
● Responsible for P&L performance across all aspects of the business
● Participated in the company planning committee
Skill sets:
● Exceptional written and oral communication skills
● Ability to plan and organize to ensure proper time management
● Leadership through coaching and motivating
● Ability to analyze, evaluate, & solve for problems as well as ideas to grow the business
● Thrives working independently or as part of a team
● Six Sigma
Professional Accomplishments
● Virginia Congressional Quality Award
● Successfully ran the 2nd highest volume & largest Arby's restaurant in the world with annual sales of 2.5 million
● Two-time 5-star winner recognizing top performance
● General Manger of a 5-star finalist
● Operator of the Year (Franchisee award) from 1987 - 1990
● General Manager with the greatest increase in sales for five years
● Baldridge Award Internal Assessor
● Certified Facilitator for "Partners in Leadership" organizational cultural change
● MACS CARES Leadership award winner for District 2
● Servsafe certified
Education
, University of Richmond, Richmond, VA – Graduated May 2006 B.L.A.
G.P.A. 3.9/4.0
Summa cum Laude
Bucks County Community College, Bensalem, PA – Graduated September 1981, A.A. Business. Hotel/Restaurant Management
G.P.A. 3.3/4.0
Scholastic Affiliations:
● Member of The University of Richmond Academic Hall of Fame
● Golden Key International Honor Society
● Student Mentor
● Investment Consultants and Management Company of Virginia Book Award in Recognition of Excellence in the Liberal Arts Program
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