Dawnquanasha Williams

Bolingbrook, Illinois ***** adtt98@r.postjobfree.com

Warehouse / Customer Service

Recognized Expert in Third Party Logistics and Distribution Operations

Successful background in warehousing & customer service. Foster a culture of tactical execution, efficiency, organization, OSHA compliance and team building.

CORE COMPETENCIES

Execution: Warehouse, Supply Chain, Customer Service

Logistics: Third Party (3PL), Intermodal

EXPERIENCES

Ryder – Bolingbrook, IL

Shipping & Receiving Coordinator 11/2018 – Current

●Communicate with customers to schedule/reschedule pick-ups/drop offs for loads

●Check in/out drivers to be unloaded/loaded

●Use SAP system to log in/out times of drivers, enter trailer numbers and attach to correct load # they’re picking up or dropping off, as well as print BOL’s for drivers

●Use SAP and Excel to create trailer needs, such as what carriers we need to load freight we have waiting on dock

●Communicate with spotter when trailers need to be rotated in and out of yard spots to doors, vice versa

●File paperwork of shipments that have been picked up

●Send BOL’s through email for inbound shipments we received

●Unload/Load trailers using stand up dock truck when needed

●Receive unloaded product by scanning labels via the WMS system or using an audit tally sheet

●Answer phone calls/emails from customers, drivers, or management regarding the status of loads, giving ETA’s on shipments or changing priority of shipments

●Send yard check report twice a day, before shift and end of shift

●Send a status of shift progress at EOD, such as

ohow many inbounds/outbounds completed

ohow many inbounds/outbounds on site, how many are live

ohow many empty trailers are needed/how many on site

Amazon Fulfillment Center MDW6 – Romeoville, IL 02/2013 – 08/2018

Operations Lead

●Receive items from conveyor belt using RF scanner, then put product into a cage to prepare for stowing

●Use order picker to stow items from cage into a bin to get picked and shipped

●Train new associates on receiving process, give walk through facility, then have them meet with managers

●Process items using UPS, FedEx systems and excel

●Use stand up forklift to unload/load trailers and put away pallets into designated locations

●Use EPJ to move pallets from drop zone to assign area to be sorted onto the conveyor

●Perform observations of employees to ensure they’re working safe and efficient

●Hold shift meetings to go over daily performances & daily goals

●Create work schedules and overtime based on business needs

●Answer emails regarding managers requests

●Sorting product from boxes into yellow totes from conveyor

●Perform quality checks on items coming down from conveyor, checking for damages on product inside box to see if they are in good standing

Neovia Logistics Services LLC – Joliet, IL 01/2015 – 02/2016

Clerk

●Use Microsoft word to prepare shipments across seas, create BOL’s and invoice about customers’ orders

●Schedule appointments and coordinate arrangements for meetings and conferences

●Organize and maintain files, records, and follow up on pending matters

●Use SAP to print out urgent orders to pick

●Process (pick) urgent items before deadline

●Use EPJ to gather pallets, scan shipment labels to put away product into designated locations

Site corporation for Florida Medicaid – Joliet, IL 08/2011 – 12/2014

Customer Service Representative

●Answer phone calls/emails regarding patients medications

●Communicate with pharmacist about patients required medications

●Communicate with insurance companies about clients info

●Schedule appointments for customers

●Keep customer information up to date and current

●Explain products and benefits

●Complete inventory counts on product

●Confirm payments, refunds, etc

Kentucky Fried Chicken – New Lenox, IL 06/2010 – 05/2014

Manager

●Answer phone calls/emails regarding customer orders, correcting and replacing product

●Counted money from cashier drawers and safe, to Passover to next manager

●Deposit money to bank

●Create work schedules for employees, mandate overtime based on business needs

●Greet customer & take customer orders

●Prep food prior to shift start

●Maintain clean work environment throughout shift

●Maintain inventory of product daily and order product when inventory levels are low

EDUCATION

High School Diploma

Morton West High School – Berwyn, IL 2007 – 2010

Houston High School – Memphis, TN 2006 – 2007

References available upon request

Contact this candidate