L`eroy Strong

Largo, FL

816-***-**** adtt92@r.postjobfree.com linkedin.com/in/lstron01

Per

Enhancing production performance & stability Delivering positive results, & growth

Expert in diagnoses, to resolve moderate to complex problems. Utilizes various tools to maintain application stability and to proactively intercept potential issues to maintain a positive experience.

Collaborative expertise with all stakeholders related to existing and new product development for growth. Customer relations expertise founded on strong interpersonal, communication, and conflict-resolution skills.

-testing, and defect resolution

-Service Delivery

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Technical Skills

Platforms: Windows 2000, Windows NT,

Languages: SQL, HTML, Java

Applications: Microsoft Office, PeopleSoft, NextGen, Splunk, ServiceNow, Splunk, Compass

Databases: Oracle

Methodologies: Agile (SCRUM), Waterfall

Technologies: SOAP, REST, SOA, Web services,

Professional Experience

T-MOBILE

Sr. Analyst Application Support 2020 –2022

Implemented Telemetry alerts for Transaction per Minute (TPM) API. Through Splunk application.

Created reporting and management of incidents, including potential issues which could build into P1 or P2 incident.

Provided daily updates to business when there was concern related to API transaction.

Participated in weekly reviews related to new products and services. took action to ensure they were technically sound.

Engaged billing vendors concerning usage issues and maintenance enhancements and provided resolutions.

Evaluated and created processes for applications upgrades, changes, and documentation review to assist in aligning resources and tools appropriately across teams.

SPRINT NEXTEL INCORPORATED

Systems Integrator III, Overland Park, KS 2015- 2020

Engaged and contributed to analysis, design, test, and implementation of application functionality.

Interacted with internal groups, partners and other stakeholders to provide timely and accurate information during implementation process.

Analyzed, diagnosed, and resolved problems across portfolio of applications comprising application system.

Maintained, and reported on stability of multiple applications to ensure applications service level agreements and availability met established SLAs.

Provided technical expertise and value to implementation and maintenance release task.

Partnered with Account managers by providing Production support for onboarding of new partners as well as existing partner base.

Alliance / Partner Manager, Overland Park, KS 2010 –2015

Managed Wholesale Wireless Partner roll-out and implementation of new complex Network configurations, IT solutions and processes.

Supported implementation of international, business, and converged solutions.

Represented Sprint and wholesale wireless partners with various internal organizations to identify, analyze and resolve operational issues (IT, Network, etc.) on both sides of relationship.

Managed development and implementation process of company's services involving departmental or cross-functional teams focused on delivery of new or existing projects.

Worked on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Achieved 15% customer growth each quarter.

Earlier roles held with Sprint Nextel:

Cable Resource Center (CRC) – Supervisor

Cable Resource Center (CRC) - Project Manager I

Small Business Telecenter Order Mgmt II

Small Business & PCS Wireless Specialist

Workforce Management Rep II

Advocate / Temp Group Leader

Education

Bachelor’s Degree, Business Management

Avila University, Kansas City, MO

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