Sales Associate Customer Service
Resume:
Desiree Velez
**** ****** ********, ** *****
*********@*****.***
Objective
Looking for an opportunity to use my previous work experience and customer service skills in a position where I can grow and learn while pursuing further education
Experience
The Paul Hotel
Bartender/waiter 2021
Serve customers drinks and food
Aid planning and organizing events
Recorded transactions from register
Closing the rooftop bar/restaurant
Maintenance of lobby/bar
Group M LLC. New York, NY
Front desk assistant 2019
●Answered phones for tech team.
●Filled out ticket information for team and informed of upcoming appointments and issues.
●Coordinated C-level appointments for VIP aid.
●Dispatched technicians for tickets or for project coordination tasks.
●Aided in coordinated with tech team, managers for schedules, times, procurement, and orders.
Omar’s Mediterranean Cuisine New York, NY
Cashier/waiter 2018
●Preparing food for customers.
●Greeting customers entering the restaurant.
●Keeping area clean for customers.
●Waitressing and catering to customers.
●Computed and recorded transactions.
Midway Paris Beauty School Brooklyn, NY
Clerk/ Receptionist/ Administrator 2015-2017
●Effectively and professionally answered the telephone and dealt with enquiries about scheduling appointments.
●Received deliveries, couriers, incoming faxes and arranged distribution to recipients.
●Ensured that the reception and meeting room areas were cleaned and welcoming.
●Logged information on calls received and kept detailed records.
●Scanned documents and updated internal systems.
●Use computers for various applications such as database management or word processing.
●Operator office equipment including fax machines, copiers, and phone system.
●Complete forms by company procedures.
●Schedule and confirmed appointments for clients, customers, and supervisors.
●Make copies of correspondence or other printed materials.
Forever 21 New York, NY
Sales associate 2015
●Answered customers questions about clothing locations and directed them.
●Computed and recorded totals of transactions.
●Exhibited excellent customer service to ensure repeat business.
●Greeted customers entering establishment.
●Issued receipts, refunds, credits, or change due to customers.
●Maintained clean and orderly checkout areas.
●Processed merchandise returns and exchanges.
Education
Plaza College Queens, NY
Associates in Business Management 2014-2015
Department of Education New York, NY
GED 2010
Skills
Management
Team Building
Staff Training
Client Relationship Building
Leadership skills
Diligence
Scheduling
Customer service
Flexibility
Computer literacy
References upon request
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