Customer Service Data Entry

Joseph Cameron Walker

(777*-***-**** *****@******.** www.LinkedIn.com/in/JosephCW7

RELEVANT WORK & EXPERIENCE

[EVS Technician] Gainesville, GA

Aramark [10/2021 10/2022]

• Perform responsible, confidential and varied routine and spot cleaning with strong attention to detail according to infection control guidelines.

● Maintain general department records involving a working knowledge of the hospital layout and services, handle inquiries and requests.

● Represent department in the hospital; greet guests’ respond to public inquiries and handle communication using phone and email.

● Superior oral and written communication skills, and strong ability to multi-task.

[Security Liaison] Gainesville, GA

Northeast GA Medical Center [01/2021 03/2021]

● Work with hospital employees and the public, demonstrating firm knowledge of the hospital layout and procedures.

● Prepare, develop and compose statistical tabulations and data, letters, memoranda, vouchers, operating reports and other materials including matters of strict confidence. Includes preparation of complex computer spreadsheets.

● Collect, organize and analyze data, summarize findings, develop conclusions and recommendations from appropriate data sources.

[Human Resources Specialist] Remote

Super Purposes, LLC [08/2020 02/2021]

• Handle inbound and outbound recruiting, interview potential employees and discuss potential new hires with upper management.

• Write and edit professional documentation explaining etiquette, what we expect of our various employees, and how to use company office software.

• Review performance of departing employees, compose professional letters of recommendation, and coach new Teammates.

• Maintain filing system for department. Oversee records destruction and retention according to guidelines.

• Assume routine projects to relieve department head of administrative detail; monitors projects to completion to assure accuracy and completion. EDUCATION

Certiport: Microsoft Office Specialist: Word Associate [10/21] Demonstrated mastery of MS Word, including the creation of attractive, professional papers using SmartArt, creating custom layouts, managing citations, and reviewing for excellence. Lanier Career Academy: High School Diploma [05/2018] My dedication to excellence, problem-solving skills, and friendly, professional demeanor earned me recognition as Valedictorian 2018.

TECHNICAL & BUSINESS PROFICIENCIES

Technical:

• Showcasing my adaptability, I have used office software designed for both Linux and Windows, and have proficiency in Microsoft Outlook, Word, Excel, and PowerPoint, as well as PowerShell, Bitwarden, and others. I am learning Adobe PhotoShop and InDesign. Business:

• Well-regarded for prowess in customer service, troubleshooting, project management, and process improvement. I have served as a word processor, presentation creator and deliverer, and database maintainer in professional roles.

PROJECTS

[Mapmaking: Northeast Georgia Health Systems] [2022] New employees and stressed family members are prone to get lost in large buildings such as Northeast Georgia’s hospitals. I have begun planning and developing online maps, which users can access from their phones. to help direct medical staff and the public. ADDITIONAL SKILLS

● Thoughtful conflict resolution and adaptive planning

● Leadership and personnel management

• Creative writing

• Self-driven learning and open-mindedness

• Science, reason, and compassion

OTHER EXPERIENCE

[Customer Service Representative] Remote

Vroom, Inc. [05/2020 08/2020]

• Assist up to 120 customers per day via live chat, call routing, and responding to inquiries with excellent customer service and communication skills.

• Manage inventory spreadsheets

• Record calls using extensive data entry

[Order Fulfillment Specialist] Gainesville, GA

Lowes [03/2021 06/2021]

• Provide exceptional customer service.

• Complete returns and prepare pickup orders

• Maintain elevated knowledge of the store.

• Lift up to 75 lbs. alone, and 150 with a teammate.

[Kitchen Worker] Gainesville, GA

[07/2021 11/2021]

• Makes mathematical calculations; verifies various accounting tables and reports.

• Multitask efficiently, cleaning equipment and the dining area when traffic is light

• Prepare food according to established recipes and methods

• Assists with the customer complaints; follows up by phone to ensure issues are resolved in a timely manner.

REFERENCES

[Karissa Galuszek: 630-***-****]

[Jackie Fauscett: 678-***-****]

[Sabrina Thrasher: 770-***-****]

Contact this candidate