Customer Service District Manager

MATTHEW D. BELL

Russell, KY ***** 606-***-**** ***********@**********.***

DISTRICT MANAGER

District Manager that completely turned around one of the lowest performing Districts to one of the higher ones in community banking (approximately 120 Districts) by identifying weak areas and coaching to the financial metrics (lending, customer growth, customer service scores, referrals to bank partners) This involved upgrading 5 managers out of 12. Increased lending balances by 30% in 6 years through training, accountability, and recognition.

SKILLS

Multi Unit Management Team Building Motivation

Mortgages Wealth And Investment Merchant Services

Sales Morale Customer Acquisition

Customer Service Referrals Management

Retail Propane Inventory

PROFESSIONAL EXPERIENCE

U.S Bank, Russell, KY 2010 – current

District Manager

Responsible for leading a team of 13 branch managers and 75 sales professionals across Southern Ohio. Responsible for district financial performance by driving excellent results through coaching, identifying weak areas and conducting training as well as holding managers accountable. Build and leverage relationships with product and line of business partners to benefit the customer and achieve sales/financial results including mortgage, commercial, wealth and investment, merchant services. Responsible for recruiting, hiring, training, and developing employees to lead their own team of sales professionals. Led this District 7 PAO closures and leading through COVID-19 where 50% of offices were closed at any given time. Achieved status of annual pinnacle winner which signified the best of the best (over 120 Districts across the bank) twice.

• Lead the Advisory Board affiliated with our District, as Chairman of our board, discussed financials, and kept the board abreast of all relevant information.

• Upgraded overall Management in each office over time.

• Helped 6 managers obtain promotions to commercial, small business, larger branches, HUB managers, and merchant services by identifying their skill set and coaching to that.

• Greatly improved morale, talk to Us (bank survey) by listening to their issues and addressing them one by one. Results went from 67% to 87%.

• Helped lead 10 Branch Managers to win Annual Pinnacle by showing them what metrics were involved, breaking their annual goals down to a weekly basis, holding them accountable and recognizing key events.

• Led numerous projects for both the Region and Division including orchestrating a region wide banker call to increase knowledge, implemented a book of business encompassing all commercial routines for entire Division. (over 350 branches). Led a region effort to improve operations within 32 branches by partnering operations, identifying common weak areas and helping to coach to that. Peoples Bank 2008-2010

Regional Vice President

• Overall responsibility for 16 offices and 100 sales professionals/ tellers located in southern Ohio, Northern KY, and WV.

• Catapulted Region from 3rd to 1st in terms of scorecard measurement encompassing lending, customer acquisition, customer service scores, referrals to partners, and profit.

• Implemented region wide banker conference call with approximate 30 bankers to help understand uncovering all opportunities and how to recognize them. MATTHEW D. BELL 606-***-**** Page 2

ADDITIONAL RELEVANT EXPERIENCE

Ferrellgas

Division Vice President

Regional Manager

District Manager

COMMUNITY INVOLVEMENT

Lawrence County Economic Development Board 2018-Current Executive Board Member

United Way of River Cities 2013-2021

Board Member

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