Support Agent Service Representative
Resume:
Katerica L. Crayton
Birmingham, AL 35235
*********@*****.***
Objective:
Obtain an entry level position to where my skills and abilities can grow with the company.
Qualifications:
Able to work with customers and maintain a fast or steady paste. Motivated for training and learning all aspects of the business, and getting the job done at a timely matter.
Education
Huffman High School graduate "2002"
Jefferson State Community College
Computer Program "2003"
Work History
January 21, 2022- March 2022
WIS International
Scanned Inventory item Counts for Dollar stores set at a timely and accurate process, used with single handed terminals for financial counts.
June 6, 2019- January 21,2022
Lowe’s – (Head Cashier) Delivered a quick, professional, and safe checkout for customers. Ensure Merchandise is scanned and stocked to meet customer needs. Delivered quality customer service while maintaining a safe and clean workplace on the Front End. Engaging and interacting with customers on sales floor to ensure customers were satisfied. Provided supervision, coaching, and support for associates on the front to adhere to customer satisfaction. Required, Opening and Closing of shifts to help open or close store front end.
October 2014 – August 2017
Kohl’s - Responsible for providing customer assistance to customers as needed. Responded appropriately to POS backup calls and Service Desk calls. Adhere to the “Yes We Can” policy and resolved customer questions and requests. Promptly responded to call box pages. Used 5 step GREAT program while interacting with customers. Responsible for unloading, processing and stocking all incoming freight to the sales floor and stockroom areas in a timely matter.
July 2011-June 2014
Staples-Delivered Easy Sales and Service, Processed accurate and efficient Sales and Returns transaction. Suggested Staples Rewards Program, and an applicable Service Plan, added on items as customers check out, Responded and Resolved customer request and concerns, Set planograms and stock items to shelves. Provided an inviting environment for the customer by maintaining a neat and clean area. Performed other related duties as assigned, and exhibit Team Care values.
October 2010-December 2010
Garden Ridge- Seasonal Only - provide customers assistance with accurate information, straighten shelves and mall tables, stock, pull pallets, and run cash register.
October 2006 - February 2007 (Temporary Position)
Tele Tech – Technical Support Agent, Customer Service Representative- (UHG)
Provided Technical Support for members connecting through the service, using a dsl modem/router to connect . We provided a Tool for customers who were computer literate to help assist them with their issues on the computer. We also, used a program to guide us through troubleshoot of their connectivity or other issues. Every call was required to be greeted, notated, and updated with Quality Assurance at a timely matter.
Assisted United Health Group members with their Prescription Drug Plan and
Claims. Retrieved, Updated, and notated customers account. Created Work
Queues for billing if necessary, Send out fulfillment materials and
letters. Set up Mail order forms, so that customers could receive their
prescriptions by mail. All calls were required to meet at a timely matter with
quality assurance goals.
August 2005 - October 2006 (Part Time)
Re Max Realty Consultants- Clerical
Assist Agent with filing and appointments, enter detail information on
listed properties to the Realtor systems (MLS) and websites, download
pictures, make flyers, make copies, fax, send and retrieve e-mails.
November 2005 - June 2006 (Full Time)
Tele Tech - Customer Service Representative -
A Verizon Online Technical Support agent that assist customers with
troubleshooting DSL modem/router to connect via the Internet. The
program also required using a (GO 2) assist tool, which downloads into
the customers system to view, analyze, setup email accounts or change
their settings for proper operation of their email issues. Each call
was required to be handled within a time frame of 8-10 minutes a call.
Each call was also entered on a ticket for the status and escalation of
the problem thru the Remedy System within the same time frame. All
calls were answered with an opening and closing of a greeting. However,
it was required to meet all quality assurance goals
May 2005 - August 2005
Annex - Casual Clerk (Part time-Temporary Position)
Processing mail- Loading machines with mail and sorting mail, meet
deadlines for a large bulk of processed mail to be distributed to the
mail handlers.
Nov2002- April 2005
Food World - Cashier
Greet customers, offer customer service and balance cash drawer Sort
and stock incoming goods to shelves and run cash register
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