Service Representative Customer
Resume:
Karen Zimmerman
Phoenix, AZ 85020
*************@*****.***
OVERVIEW: Personable and productive customer service representative who's number one priority is to provide
the customer with the most satisfactory experience in an efficient and caring manner.
SKILLS:
*Typing 60 wpm (accurately) *Great written and verbal communication skills
*Microsoft Word & Excel *Internet, e-mail, chat
*10-key *Team player
*Problem Resolution *Active listening skills
*Service-oriented *Medical and Legal Terminology
EXPERIENCE:
2/2021-11/29/2021– Valor Global, 13430 N. Black Canyon Hwy, Suite 250, Phoenix, AZ 85029 - 888-***-****
Customer Service Rep - Taking inbound calls from people. Campaigns were COVID Vaccine Appointments, DES Unemployment and Hulu Strreaming Service. Work from home. Full-time.
2/2020 - 2/2021 - Logisticare Solutions - 4126 S 47th Street, Phoenix, AZ 85034 - 866-***-****
Customer Service Rep - Taking inbound calls from all over the US from insured members seeking transportation to non-emergency medical appointments. Full-time. Work from home.
11/2019 - Current - Dynata Corp - 4025 E. Cotton Center Blvd, Suite 250, Phoenix, AZ 85040 - 602-***-****
Opinion Survey Interviewer - Making outbound calls to Respondents offering them the opportunity to share their opinions by participating in political surveys. Part-time - Work from Home position.
2/2019 - 11/4/2019 - Leslie’s Pool Mart - 2005 E. Indian School Rd, Phoenix, AZ 85016 - Amanda Alvarez, Supervisor - 216-***-**** - Customer Service Representative - Taking inbound calls from customers needing their pool equipment serviced. Coordinated with Dispatch in setting appointments for technicians to go out and provide service for Commercial and Residential customers. Seasonal position. Full-time.
8/2016 – 12/2017 – Teletech/Hyundai -11610 N. Black Canyon Hwy, Suite 100, Phoenix, AZ - 800-***-****
Case Manager – Took inbound calls from customers, managed their cases and updated their data in the system. Outbound calls to Hyundai Dealerships on behalf of customers. Set service appointments for customers and consulted with Subject Matter Experts to provide the best solution to the customer. Full-time.
12/2015 – 4/2016 - Emerge Work-at-Home/Office Depot - 2385 NW Executive Drive, Suite 100, Boca Raton, FL 33431- 561-***-**** - Customer Service Representative - Answered Inbound calls from customers, processed orders, returns, credits and changed passwords when requested. Assisted customers with finding products online and setting up their accounts. Location: AZ/Work from Home - FT
.
10/2014 – 11/2015 - Sitel/AAA Arizona – 3102 W. End Avenue, #900, Nashville, TN 37203 – 615-***-**** - Roadside Assistance Agent - Took incoming calls from members needing assistance with their vehicle. Communicated specific needs to supervisors in order to process the call accordingly. Updated members accounts, processed urgent requests and recorded all pertinent information. Used virtual maps to pinpoint the exact location of the member when on the side of a highway or road and relayed this information to Dispatch. Location: AZ/Work from home - FT
Sitel/AON Hewitt – Customer Service Representative - Answered incoming calls from customers transitioning from their retirement company coverage to AON Hewitt for their insurance needs. Provided information and assistance with questions, transferred calls to proper departments and set appointments for the Benefit Advisors. Location: AZ/ Work from home - FT
10/2013 – 10/2014 - Convergys/Amazon – 201 E. Fourth Street, Cincinnati, OH 45202 – 513-***-****
Customer Service Representative - Worked with customers over the phone to resolve their issues with products, billing, account settings, returns and refunds. Assisted the customers with navigating the website and finding specific products when needed. Location: AZ/Work from home - FT
EDUCATION:
Penn Hills High School - Penn Hills, Pennsylvania 15147 - Received Graduation Diploma
*REFERENCES AVAILABLE UPON REQUEST
Contact this candidate