Virtual Customer Support

TB

TIFFANY BROOKS

tiffanybrooks***@gmail.com 470-***-**** Stone Mountain, GA 30083

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Team Recruiting and Onboarding

Google AdWords

Sales Program Coordination

Price Schedules

Sales Statistics Analysis

Customer Service

Decision Making

Problem Solving

Sales Quota Management

Inventory Management

Salesforce

Jira

Trello

SQL

ServiceNow

Adobe

Enterprise CRM

Customer Operations

Virtual Customer

Verbal and Written Communication

Relationship Building

Customer Billing

Direct Sales

Digital Sales

Romanoff Renovations Smyrna, GA

Sales and Customer Support Manager

04/2015 - 11/2021

Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Led sales planning, development and account management to grow existing accounts and establish new sales accounts. Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth. Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns. Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand. Established ambitious goals for employees to promote achievement and surpass business targets.

Travel to Home Depot stores on a weekly basis to provide Product Knowledge Training, as well as, build strong vendor relationships with the stores.

Contact surrounding counties to pull permits, in depth plans to improve and strategize sales while managing a team of ten. Remote and hybrid call center position.

Monitor daily communications via Microsoft Teams and Zoom. Gap Inc Gainesville, FL

Assistant Store Manager

Reviewed inventory and sales records to prepare reports for management and budget departments.

Summary

Skills

Experience

08/2009 - 04/2015 Coached and developed store associates through formal and informal interactions.

Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness. Supervised cashiers in processing credit, debit and cash payments to streamline sales.

Answered customer questions and addressed problems and complaints in person and via phone.

Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Handled complaints from customers by empathetically listening, recording details and offering solutions.

Oversaw coaching and guidance of store employees to foster advancement in work operations.

Maintained inventory by checking merchandise to determine levels. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Prepared staff work schedules and assigned team members to specific duties.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Santa Fe College Gainesville, FL

Associate of Science in Nursing Administration

Property and Casualty Adjuster 2018

Independent Adjuster 2018

Education and Training

Certifications

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