Head Server Customer Service

Carmen Huffnagle

*** ***** ***, *******, ** ***** Cell: 716-***-**** Email: ******.***********@*****.***

OBJECTIVE:

To obtain a challenging and satisfying position, contributing to business goals, focusing on customer service, satisfaction and retention.

SKILLS:

wEffective Communication

wInventory Management

wScheduling

wPersonnel Oversight

wProblem Resolution

wVendor Relations

wTraining & Development

wMarketing & Social Media

wCustomer Service

WORK EXPERIENCE:

Landmark Health, Buffalo, NY (May 2018 – August 2020)

Care Coordinator (May 2018 – Present)

Liaison between clients of Landmark health and Nurse Care Manager/ Provider

Ensure care management and metrics are met via telephonic connection and scheduling

Manage the distribution, inventory, and upkeep of the Landmark Link Program

Govern Per Diem Provider schedules, ensuring available dates and times are opened, and confirming Initial Visits with new clients

Inventory supplies and literature needed for welcoming new clients

Management and upkeep of the market Primary Care Physician contact list

General administration and guest services

Community Health Advocate (August 2020 – Present)

Introduce eligible members to the Care at Home program via telephonic connection and scheduling Initial Visit.

Engagement with local medical offices for the purposes of embedment and deepening relationships between Primary Care Physicians and Landmark Health

Tracking and following up with incomplete or canceled scheduled visits

OGP Hospitality/Osteria, Buffalo, NY (May 2017 – February 2018)

Assistant General Manager

Supervised daily operations including opening/closing of restaurant

Coordinated daily specials with the chef, scheduled and planned bar listings

Performed inventory management, event planning, social media posting

Developed and maintain positive rapport and open communication with vendors

Hired and trained new employees

Creekview Restaurant, Williamsville, NY (August 2016 – February 2017)

Service Manager

Supervised daily operations including opening/closing of restaurant

Coordinated daily specials with the chef

Performed inventory management, event planning, social media posting

Developed and maintain positive rapport and open communication with vendors

Hired and trained new employees

Tavern Hospitality Group, New York, NY (June 2013 – December 2014)

General Manager, Stone Street Tavern

Supervised personnel, provided scheduling and training

Developed and maintain positive rapport and open communication with vendors

Performed inventory management

Front of House Manager, Tavern 29

Supervised servers, scheduled shifts, opened/closed restaurant

Performed inventory management

Pearl Street Grill & Brewery, Buffalo, NY (October 2001 – June 2013)

Head Server, Bartender, Floor Manager

Provided daily oversight of the restaurant

Supervised employees and provided organizational efficiencies

Ensured health & safety compliance and quality assurance

Established positive relationships between employees and customers

Provided verification of receipt entry and closeout

HSBC, Buffalo, NY (February 2008 – October 2009)

Customer Service, Sales

Delivered informational sales presentations

Researched requirements to ensure proper application of current laws and regulations

Provided quality assurance to key account holders, verifying accurate system data entries

Consistently met and exceeded department expectations for productivity and accuracy levels

EDUCATION:

Buffalo State College, Buffalo, New York (1997 – 1998)

Liberal Arts Program, completed 16 credits towards Bachelor’s Degree

Holy Angels Academy, Buffalo, New York (1992 – 1996)

Regents Diploma

Bryant & Stratton College, Amherst, NY (2019 – Current)

Medical Coding and Billing Reimbursement Program – Bachelor’s Degree in Medical Administration to be completed May 2021.

Various additional Restaurant and Server positions from 1994 – 1998 (details available upon request)

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