Business Analyst Project Manager

EXPERIENCE

Project Manager

NewVoiceMedia San Francisco, CA Feb 2016 to Jan 2017

Managed end to end process for developing outbound methodologies for a business development team of six

Made 50+ daily outbound phone calls to generate new business for NewVoiceMedia

Qualified leads using BANT method and managed sales pipeline wort for Account Executives

Developed a go-to-market strategy plan for business development team of six that entailed how to effectively message our product and platform to potential customers

Business Analyst and Project Manager AT&T San Francisco, CA May 2014 to Oct 2015

Ensured iteration-based meetings are effectively facilitated, outcomes are achieved and their cadence is maintained

Served as a Product Owner/ Project Manager and Business Analyst for various projects within Internal startup division of AT&T

Ensured that all projects are delivered on time and within scope per Agile framework (Scrum, Kanban and Kaizen) in collaboration with engineers, project management and UX team.

Performed IOT UX research and analysis as necessary and respond to data requests and additional projects and responsibilities as assigned

Business Analyst and Project Coordinator Discovery Communications Silver Spring, MD (Washington, DC Oct 2013 to Dec 2013

Prepared ‘Statement of Work’ documents based on defects or change request documents submitted by the production support/QA team during UAT testing.

Served as liaison between IT and business users and provided business support when needed

Conducted JAD sessions, analyzed and documented the business requirements, created UI/UX wireframes from various teams and stakeholders.

Identified the limitations users currently experience in the operational reports obtained from current systems and recommended solutions to overcome these limitations.

Project Manager and Business Analyst Molina Healthcare Long Beach, CA May 2013 to Sept 2013

Interfaced with QA, Dev and Clients to develop and document project requirements for data platform when no requirements existed

Gathered user requirements and business requirements from business/user group and documented User, Business, Functional, and Technical requirements specifications using MS Word

Process mapped mortgage operations, which identified redundancies, manual processes and backlogs, which improved efficiency of departments and service levels.

Performed GAP analysis and came up with alternative options which could be preferred to better serve its members and customers.

Information Technology Project Coordinator ACS, Xerox July 2010 to Oct 2012

Report and escalate issues to management as needed and provided any business solutions to any business problem

Worked on Application tools that were categorized under the RUP methodology and using Rational Requisite Pro

Coordinated between technical, business and customer stakeholders on project requirements using MS Word

Categorized QA test results and maintained weekly reports and provided support to upper management using MS Excel

EDUCATION

BA Political Science with a Business Management minor. Class of 2010.

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