Customer Service Representative
Resume:
Thomas McLaughlin
Customer Service
Dudley, MA **571
adtsyr@r.postjobfree.com
Customer Service, Auditing, Shipping, Asset retrieval calls/collections, Customer interaction with inbound and outbound contacts, Order processing through phone, mail & email inquiries, Resolution of escalated calls and emails, Sales and Upselling.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Randstad - Worcester, MA
November 2021 to July 2022
• Customer Service/Insurance Adjuster.
• Insurance processing via email as well as inbound and outbound phone contact regarding status or any discrepancies noted. Completed initial worker's compensation claims.
• Responding to faxes, Voicemails and Emails in a timely and efficient manner.
• Working with several departments to ensure availability, processing times or to resolve any problem or client request.
Counselor/Floor Staff
Mount Prospect Academy - Plymouth, NH
October 2020 to July 2021
Worked closely with youth assigned to our school by family or courts or Dept. of Mental Health. Assisted with day to day activities of children with mental health issues. performed all needed reporting and paperwork in regard to assigned students. Customer Service Representative
Aerotek - Westborough, MA
October 2018 to April 2020
Inbound Customer Service and transaction processing. Outbound Customer Service to resolve discrepancies on incoming paperwork. Customer Service
Complete Staffing - Franklin, MA
July 2016 to September 2018
Inbound and outbound customer service.
● Order processing.
● Responding to customers in a timely manner.
● Provide products and services relevant to specific needs.
● Interface with other teams and departments to ensure clients get the best services possible
HR Rep – Call Center
JVT Advisors - Westborough, MA
January 2016 to June 2016
Responsibilities
● Inbound human resources call center for a major retailer.
● Assisted with a variety of HR issues.
● Auditing of filed paperwork.
● Processing outbound mail.
● Documented each call in Oracle and Service Now systems. Customer Service
IQ Pipeline/Hologic - Marlborough, MA
March 2015 to June 2015
• Customer Service for medical devices and medical tests.
• Order Processing via email as well as inbound and outbound phone contact regarding status, sales or any discrepancies noted. Completed all phases of order from placement to expediting, tracking, return authorization and crediting.
• Responding to faxes, Voicemails and Emails in a timely and efficient manner.
• Working with several departments to ensure availability, shipping times or to resolve any problem or customer requests.
Inbound Phone Sales
Potpourri Group - Whitinsville, MA
October 2014 to March 2015
• Tracking/Arrival Status.• Inbound sales and customer service for a company with 15 catalogs.
• Order Taking as well as cross selling and up selling.
• Order Status, tracking and expected delivery dates.
• Dealing with a large varied customer base.
• Being able to move from customer to customer and give great service to them all under varying and sometimes stressful conditions. Customer Service Representative
LabCorp - Westborough, MA
June 2013 to September 2014
• Results confirmation for medical testing.
• Assuring all paperwork in legal compliance. Being sure all pages and results are as they should be before being sent back to doctor or hospital.
• Responding to faxes, Voicemails and Emails in a
timely and efficient manner.
• Notifying customers of impending shipments. Assuring all appropriate information is included.
Order Processor
Davis Companies - Marlborough, MA
April 2013 to June 2013
• Processing inbound phone orders for engineering parts for field based employees.
• Processing email orders as well and inbound phone complaints and requests.
• Order status, tracking and expected day of delivery. Ensuring all items ship as requested by repair or engineering reps.
• Issued return authorizations and processed credits on returning goods. Transaction Processor
Bank of New York Mellon - Westborough, MA
March 2012 to April 2013
Transaction Processing
• Address changes
• Beneficiary Info
• Issue funds via check, wire and ach.
• Maintain all types of accounts to include mutual funds, trusts, ira accounts. Logistics Service & Recovery Rep
OnProcess Technology - Ashland, MA
July 2005 to March 2012
Outbound calls to determine interest and willingness to participate in various surveys.
• Outbound calls to ensure delivery of shipped equipment.
• Inbound calls for customer service, order tracking or technical support issues.
• Asset retrieval calls/collections.
• Updating customer information, i.e.: Name, Address, Phone and Email. Customer Service Supervisor
KAZ - Southborough, MA
November 1999 to March 2012
Handle calls for a major corporation, including billing, warranty, setup, parts location/availability, technical information, pricing and ordering.
• Process check and credit card mail orders.
• Respond to e-mail inquiries.
• Train new hires to function autonomously within the team.
• Handle and resolve all escalated calls.
Group Care Worker / Supervisor
Eliot Community Services - Westborough, MA
July 1998 to September 2001
Floor Counselor for DYS committed youths.
• Taught behavior control classes.
• Assisted with day to day activities in a secure treatment setting.
• Trained in Red Cross CPR and First Aid.
• Attended many seminars regarding violent and unpredictable youth. Education
Associates in Business Administration
Quinsigamond Community College - Worcester, MA
Certificate in Human Services
Quinsigamond Community College - Worcester, MA
Skills
• Customer Care
• Customer Service
• Call Center
• Customer Support
• CSR
• Manufacturing
• Production Part Approval Process
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