Travel Consultant Customer Service
Resume:
Denise Fox
I do what I love and love what I do!
Harleysville, PA 19438
adtswu@r.postjobfree.com
I give 110% in all that I do. Before needing to leave my residence due to domestic violence I was in school for my bachelors in criminal justice with a concentration in human services and advocacy. I held down a 4.0. I am looking now to change my major to Psychology with a concentration on child and adult trauma/behavioral.
***Authorized to work in the US for any employer*** Authorized to work in the US for any employer
Work Experience
Travel Consultant
D&D Travel Destinations under Archer Travel Services - Remote October 2022 to Present
While working part time as a home health aide I was able to explore the opportunity to take classes and receive my Travel Consultant license. Now I am looking for another challenge; working from home is what I would prefer at this stage of my life.
Home Health Aide
Sunflower Home Health Care - Philadelphia, PA
July 2022 to Present
As an Aide, I am CPR certified. I am a caregiver for 1 person. My duties include making meals accordingly, changing and laundering their sheets, comforter or blankets. I am here to help them. I prep meals during my morning shifts so they have meals for that day. I attend all doctors appointments. I am their day planner. If an appointment is on my off day, I need to still go. I am sometimes their communicator when they just can’t get the words right. As trust between myself and my client grew; I take all of their medical calls. I make their appointments as well. I assist them when they are struggling to fill out medical documents or government documents.
Residential Program Supervisor
LifePath, Inc. - Bethlehem, PA
May 2010 to June 2020
Responsible for the lives of the individuals that live in that home.
• Getting them to and from their day programs
• The residents petty cash as well as the house petty cash
• Hiring of staff
• Handling conflicts between staff which some ending with a write up
• Medication Administration Certified
• CPR and First Aid Certified
• Keeping track of staff’s trainings; ensuring they have them competed on time.
• Keeping track of my own trainings
• Scheduling all appointments
• Filing out paperwork for the state of Pa.
• Being organized
• Knowing State regulations and ensuring that your house is following them.
• Attending Fire Safety Training held by a fireman who worked on a NASCAR pit crew for years.
• The ability to learn someone’s actions and reactions.
• Communicating with my Associate Director the things that have been going on in the house.
• Communicating with families; keeping them informed of how their family member is doing
• Attending Supervisor Meetings monthly
• Attending Supervisor meetings with our AD every three months.
• Annually taking Safety Tech training
• Handling severe behaviors with safety techniques.
• My ladies also had restrictive procedures that were approved by a human rights committee and then my staff and I were trained.
• Working shifts when an agency staff doesn’t show up or calls out
• Finding coverage for shifts when staff are off.
• Meal prep according to a PCP’ s prescribed diet. Bookkeeper
Bradco Supply Corp - Montgomery County, PA
June 2005 to July 2010
• Accounts Payable, Accounts Receivable, Customer Relations, Payroll, Customer Service Education
Undergraduate in Criminal Justice
Southern New Hampshire University - Remote
August 2021 to Present
Skills
• Recruiting
• Conflict Management
• PowerPoint
• Writing skills
• Office Management
• Caregiving
• Training
• Accounts receivable
• Communication skills
• Event Planning
• Outlook
• Medical Records
• Meal Preparation
• Interviewing
• Excel
• Bookkeeping
• Time management
• Payroll
• High Emotional Intelligence
• Management
• Medical Scheduling
• Microsoft Word
• Accounts payable
• Home care
• Medication Administration
• Microsoft Office
• Medical Office Experience
• Supervising Experience
Certifications and Licenses
AED Certification
CPR Certification
Groups
SNHU
March 2021 to Present
I was asked to join the NSLS by Southern New Hampshire University. I carried a 4.0 throughout and was in the Honor Society I made the Presidents List
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