RAVINDER SAMRA

647-***-****

*** ********** *****, *****, ** L6A 3T2 adtswr@r.postjobfree.com

PROFESSIONAL PROFILE

A dedicated professional with experience and affinity for financial analysis and customer service. A professional multi-tasking person who thrives on making things happen on time, on schedule and on budget. An aggressive goal-oriented team player, flexible and adaptable to challenging situations. Self-starter, with the ability to prioritize workflow and operate independently in a demanding, fast-paced environment Strong work ethic and high attention to detail

EDUCATION

University Of Toronto - 1996-2000

Bachelor of Arts- Honors

Major- Accounting

Minor- Economics and Statistics

COMPUTER KNOWLEDGE:

Excel, JD Edwards, Word, Microsoft PowerPoint, Business Vision, Lawson System, Directline Services, Great Plains, AS/400, SAP, Outlook

PROFESSIONAL EXPERIENCE

Kik Custom Products July 2016 to Present

Accounts Receivable Team Lead

Team Lead –Supervised and managed 4 direct employees

Developed and managed collections strategies, targets and best practices to achieve and maintain corporate objectives with respect to Key Performance Indicators (KPI’s)

Ensured, established and monitored internal controls and compliance to ensure audit requirements/documentations were created and maintained

Point of contact for internal and external auditors

Responsible for interfacing with internal management (Sales, Customer Service, Finance) to ensure Credit was involved and engaged in programs, promotions, etc. while providing appropriate feedback as deemed necessary

Managed monthly/quarterly aging, cash and DSO goals

Conducted performance reviews, provided feedback and created development plans

Prepared monthly management reports- KPIS, Bad Debt report

Reviewed new and existing customer credit files for compliance and completion

Proactively communicated with customers as needed and maintained relations

Analyzed and resolved internal department work flow issues

Reviewed, prepared and analyzed A/R reports, Roll Forwards, Bad Debt Expense

Monitored and followed up on customer account details for past-due, delayed and other payment issues

Researched and resolved payment discrepancies

Maintained customer accounts receivable files

Prepared and reviewed customer account reconciliation

Assist with month-end close of financial records

Maintained training manuals with updated processes -SOP

Identify and assist with process improvement

Participate in review meetings with management team

Prepare and send statements to customer

Investigate deductions for validity and accuracy

Managed large retail customers (Home Depot, Canadian Tire, K-Mart, Loblaw’s Walmart) Canada Goose

Accounts Receivable Specialist October 2014 to April 2015

Responsible for clearing and reducing the amount of US and Canadian chargebacks

Issued credit notes and performed offsets

Uploaded cash receipts from online lockbox accounts

Applied cash from lockbox

Entered credit card transactions

Prepared and requested credit limits for customer’s accounts

Reviewed and sent out monthly customer statements Kraft Foods July 2012 to October 2013

Deductions Specialist- Price and Trade

Responsible for effective communication across CBT and supply chain as it relates to the tactical execution of deductions related to my portfolio.

Responsible for investigating deductions, coding and compiling of deductions back up required for Trade Finance Coordinators (TFCs) and Customer Category Managers (CCMs)

Accountable for identifying and being an active part of resolving any supply chain deductions.

Supported cross-functional supply chain peers for reaching their KPI’s.

Generated ideas qand information regarding continual improvement of the customer’s financial operations as it relates to Kraft.

Processed pricing credits, month end write offs, clearing to a foods service Internal order number, transfer of amounts to sales finance account or marketing expenditure account. All in accordance with the Audit checklist Policy

Updated Standard Operating Procedures (SOP)

Worked with major food industries.

ROBERTSON ELECTRIC November 2011 to June 2012

Accounts Receivable

Application of cheques and eft payments and Processed Credit Card orders and applied account

Investigated discrepancies with payments

Prepared and entered debit notes and credit notes and generated invoices

Ensured bank deposit match sales and prepared bank reconciliations

Liaison with branch managers for any issues with bank deposit

Prepared Daily Sales Report for President and VP

Prepared journal entries

Open and close books for auditors and was involved in Year-end Inventory Review LITENS AUTOMOTIVE March 2011 to June 2011

Accounts Receivable and Payables

Recognized late and/or uncollectible receipts and reported any problems to supervisor

Responsible for applying EFT and EDI payments

Ensured that receivables were collected in a timely fashion and Monitored accounts to ensure payments were up to date

Resolved differences between receipts and receivables and any invoice issues

Match invoices with purchase orders and receipts via the company’s integrated computer system

Coded all non - P.O. invoices, got appropriate approvals, and input data into the system

Process cheque runs and distribute cheques. Matched invoices to cheques, obtain all signatures for cheques

Ensured that all company cheques were recorded in the appropriate accounting period.

Assist in month end closing

Correspond with vendors and respond to inquiries TARO PHARMACEUTICALS July 2010 to September 2010

Account Deductions/Write-offs/Chargebacks

Responsible for calculating deductions and chargeback’s on customer accounts

Problem solving accounts when deductions or chargeback’s were miscalculated by customer

Prepared chargebacks, obtained internal approval on calculated documentation

Responsible for resolving discrepancies with deduction figures

Issued credit notes in the system for customer once approved FUTUREMED HEALTHCARE

Accounts Receivables Specialist Mar 2009 to June 2010

Managed 2-3 ppl on a project to project basis.

Responsible for all activities in the A/R function. Managed collection activities: sending follow-up inquires, calling past due accounts, referring accounts to collections agency

Problem Solving on accounts: Short payments, collecting details for returned goods

Worked on pricing issues, orders shipped incorrectly, duplicate orders, tax and freight adjustments

Reviewed and sent out monthly statements via e-mail and/or fax

Prepared tax receipts for customers

Prepared Bank deposit and depositing into bank

Running aging analysis report on overdue accounts

Worked with sales rep, warehouse and receiving dept to gather info for any issues ONTARIO ENERGY SAVINGS

Operations Specialist Jan 2007 to Sept 2008

Responsible for maintaining integrity of customer records and for submitting enrollments in compliance with corporate policies and Electronic Business Transaction Standards

Investigated and ensured that accounts are fixed in a timely manner- Reported any processing irregularities

Verified questionable Electronic Business Transactions with utility company

Explored and implemented opportunities for process improvement

Managed and wrote annual business review/plan, identified and analyzed opportunities for product extensions, executed product plans and identified and made recommendations for strategic projects that were off track.

Attended product training sessions and orientations for new and existing Gas and Energy innovations

Updated procedure manuals and Bill 198.

Responsible for documenting new processes and updating existing ones GENERAL MILLS

Marketing Coordinator Jan 2005-Jan 2007

Worked closely with Sales Director to co-ordinate work planning and execution on new and existing products.

Recommended & lead teams to identify/implement significant new processes and productivity improvements

Acted as an overall business unit representative on cross-functional teams for new product launches and improvements on existing products

Prepared and presented data analysis of financial information (COGS, pricing, trade, profitability) and sales trends

Prepared Monthly Forecast Reviews and Tracking of Sales Reports

Worked closely with the Marketing Manager to achieve marketing/sales objectives and strategies consistent with overall channel objectives on a project-by-project basis

Project lead on several Bakeries and Foodservice assignments

Developed forecasts based on nets sales and volume figures while taking into account future price changes, supply and demand and marketing allowances

Conducted ongoing competitive analysis, evaluation, and reporting.

Solely responsible for revamping the Canadian Bakeries and Foodservice Pricelists for East, West, Ontario and Quebec.

Independently managed the development and execution of direct marketing campaigns for Consumer Packaged Goods. Built strong relationships with clients and acted as the key contact for many brand managers.

Conducted periodic product training sessions and orientations for existing and new products.

Responsible for creating new labels, slogans and new packaging for products

ECCNET Project validated that all Bakeries and Foodservice products were consistent in both SAP and TOPS.

Revamped all regional price lists

Worked with major food industries: Loblaws, Aramark, Weston, Sobey’s, No Frills. GENERAL MILLS

Customer Operation Specialist Oct 2003 - Nov 2004

Account collections / receivables

Customer Account Support-Answered daily customer questions and provided guidance on related issues.

Responsible for entering returns, shortages and overages against orders

Received and processed customer orders

Initialized order arrangements with sales reps, customer and plant

Ensured that pricing and orders met General Mills’ guidelines

Managed order processing flow for existing and new clients.

Enhanced development by providing constructive feedback on performance. NESTLE CANADA INC

Accounts Receivable Specialist Jan 2003-Aug 2003

Responsible for managing the full cycle of accounts receivable. Application of cash and posting cheques to the assigned group of customer accounts and balancing daily cash batches

Prepared bank deposits

Followed up on past due invoices, short payments and unapplied cash with the customer and/or Sales Manager

Prepared necessary documentation for adjustments and/or credits

Prepared month-end reports of the daily balanced cash deposits for Finance Manager

Acted as a liaison between various vendors, business users, and Sales department to coordinate work flow and ensure timely delivery of relevant production inputs ENTERTAINMENT PARTNERS CANADA

Accounts Receivable Specialist Feb 2002-Jan 2003

Responsible for generating the following reports: Edit List, Postings Journal, Aging Trial Balance, Red Flag Report

Report directly to the Vice President and President of the company

Preparation of bank deposits and cash application

Collection on outstanding accounts

Handle all Alliance Atlantis accounts. Responsible for directly withdrawing large amounts of money

Access to the company's Directline Bank Service which was restricted to the VP and myself

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