Reservation Agent Data Entry

Evita Singh

***** ********* ***** **** ***** Florida 33905

● **********.**@*****.*** Cell: 646-***-****

OBJECTIVE: To seek a challenging position working in a team environment, while expanding my skills and knowledge.

EXPERIENCE:

3/2022-10/2022: Reservation Agent

SunStream Resorts. Fort Myers Beach, Florida

Customer Service, Make/Cancel Reservations for Six Properties, Heavy call volume. 2018 – 2020: Guest Service Agent

Cassa Hotel and Residence, New York, NY

Greeted and Checked-in Guest in a courteous and prompt manner

Accommodated high profile clients and celebrity residents

Concierge Assistant - provided tourists attractions including dinner and show reservations

Rendered assistance toward special needs and guest planning

Balanced ADR

Managed shifts

Trained new employees

2015 – 2018: Front Desk Agent

Holiday Inn, Plainview, NY.

Responsible for signing up new IHG members and rewarding amenity points to new and existing members

Balance inventory in OXY and third party booking using Reservations System Opera

Greet and check in/out guests and groups

Balance ADR

Manage shifts

Supervisor on duty and assisted with training new hires

Provide concierge services and help guest with special needs

Assist Banquet Services with meetings and party venues, also showing of all room types and reception space

2010 - 2015: Administrative Assistant

Green Air Concepts of New York, Elmont, NY.

Supported and reported to Senior Executive

Arranged and scheduled meetings; typed correspondences, memos and proposals

Handled all administrative tasks

Provided customer service; meet and greeted clients

Assisted with sales calls and client requests

Managed office, ordered supplies and equipment

Prepared and processed checks for bank deposit

2005 - 2010: Front Desk Agent

Holiday Inn JFK Hotel, Queens, NY.

Booked reservations using the Opera Reservations System

Greeted and Checked-in Guest in a courteous and prompt manner

Balanced all transactions at end of each shift

Concierge Assistant- provided local information to all Guests

Multitasked and operated a high volume phone lines

Worked closely with managers to monitor ADR and front desk etiquette

Group reservations, furnished sign-in sheets and multiple key for easy check-ins

Assisted and provided training to new employees

2003 - 2005 / 2007- 2010: Front Desk Agent (Part time) Holiday Inn Express Hotels in Manhattan, NY and Queens, NY.

Greetee all Priority Club members and regular stayed guests with a hospitable smile

Booked reservations using the Opera Reservations System

Setup all Sign-in sheets and keys

Set-up all wakeup call request by priority club members

Answered a heavy call volume on PBX system

Communicated with housekeeping for all guest requests 2002 - 2006: Administrative Assistant/Filing

Clerk Salviati & Santori, Valley Stream, NY.

Provided receptionist support

Data entry and electrical support

Accounts payable and receivable

Heavy filing

1999 - 2001: Back Office Managers Assistant

The Metropolitan Museum of Art, New York, NY.

Program Coordinator for all visiting schools

Heavy data entry using Vista Reservation System

Monitored Inventory

Office Support (file, fax, & e-mails)

Processed all donations (cash/checks)

Accounts receivable

EDUCATION:

Interboro Institute/TCI College, New York, NY.

High School of Fashion Industries, New York, NY

NYC High School Diploma- June 1999

SKILLS:

Multi line Phone PBX System, Night Auditor, Opera Reservations System, Oncore, Pegasus Reservations Software, NY State Fire Safety Deputy, New York State Security Guard.

All MS Windows products, Google products, Social Media: Instagram, Twitter, FaceBook, Faxing, Filing/Data Entry, Photocopying, Mass mailing, Type 40 WPM. REFERENCES: Furnished Upon Request.

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