Center Representative Administrative Assistant
Resume:
Malerie Jones
Des Allemands, LA *****
adtsu5@r.postjobfree.com
Work Experience
Pre-Service Financial Call Center Representative
Ochsner Healthcare System - New Orleans, LA
May 2019 to Present
• Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
• Educates patient regarding financial assistance programs when appropriate.
• Obtains patient demographic information and requests financial responsibility from the patient.
• Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status.
• Verifies all commercial insurance coverage.
• Documents and resolves patient concerns or inquiries that are received via telephone. Patient Access Representative
Ochsner Healthcare System - New Orleans, LA
March 2017 to May 2019
• Greeting patients and their caregivers on arrival.
• Collecting information such as patient details, medical history, billing, and insurance information, etc.
• Preparing patient admission and discharge documentation.
• Entering information into databases and maintaining accurate records.
• Relaying information to relevant staff members.
• Informing patients and their caregivers of hospital procedures, policies, and protocols.
• Providing patients with billing and payment information.
• Dealing with patient questions, concerns, and issues.
• Performing general administrative tasks.
Patient Care Technician
Ochsner Healthcare System - New Orleans, LA
July 2014 to May 2017
• Keeping patient rooms clean and organized.
• Monitoring patient health and measuring vital signs.
• Maintaining accurate patient records.
• Assisting the healthcare team with administering treatments.
• Collecting liquid samples or specimens for testing.
• Reporting any changes in patients' conditions to a registered nurse or physician.
• Providing emotional support and assisting patients with basic needs such as dietary intake, grooming, and personal hygiene.
• Maintaining close communication with the patient's healthcare team.
• Assisting with the educating of patients' relatives regarding the required care. Administrative Assistant
Jones Bros Construction - Raceland, LA
March 2012 to June 2013
• Planning events like board meetings and luncheons
• Help office members with documentation, storing, organizing, and managing files
• Type, edit, and proofread documents
• Take dictation or record the minutes of meetings
• Researching vendor prices or inquiring about participants' availability
• Scheduling appointments and preparing presentation materials. Designated care manager/ life enrichment specialist, Sunrise Senior Living. Metairie, Louisiana Sep. 2010 - Mar. 2012
• Learn residents' unique needs with the support of community team members
• Help residents maintain independence, promote dignity and physical safety of each resident
• Assist with housekeeping, laundry and dining services
• Assists residents with ADL needs, i.e., transfer, toileting, feeding, etc.
• Participates and aids in Restorative Programming for Memory Lane Unit residents
• Lead a variety of activities and providing residents with equipment and assistance
• Assists with planning, developing, coordinating and evaluating diversified, resident-centered life enrichment opportunities
• Communicate and coordinate all activity plans with Life Enrichment Coordinator and other departments
• Involve residents and/or families in developing life enrichment program
• Assist in supervising volunteers as assigned
Education
High School Diploma
Hahnville High School - Boutte, LA
May 2004
Skills
• Ability to handle challenging customers in a professional manner
• Ability to work as a team player in a professional environment
• Strong computer/typing skills
• Flexible & adaptable to quick change environments
• Attention to detail
• Patient registration
• Customer Service
• Self-motivated
• Professional and personal integrity
• Ability to take on additional task without compromising deadlines
• Administrative Experience
• Medical Records
• Proofreading
• Program Development
• Databases
• Writing Skills
• Hospital Experience
• Research
• iOS
• Recruiting
• Computer skills
• Conflict management
• Microsoft Project
• Computer networking
• Analysis skills
• Microsoft Access
• Medicare
• Microsoft Excel
• Microsoft Powerpoint
Certifications and Licenses
CPR Certification
AED Certification
BLS Certification
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