PROFESSIONAL SUMMARY

Organized and dedicated Administrative Assistant with proven track record of

providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

WORK HISTORY

Administrative Assistant, 11/2018 to Current

Labak Home Healthcare - Spring, TX

Director Of Operations / Home, 04/2011 to 05/2017

Instead Senior Care - Joliet, IL

Professional Healthcare Representative, 09/2006 to 11/2010 Angel Home Care Inc - Chicago Heights, IL

CONTACT

Address: Williamstown, NJ 08094

Phone: 708-***-****

Email: adtssh@r.postjobfree.com

SKILLS

EDUCATION

Bachelor of Science, Business Administration And

Management

Calumet College of St. Joseph - Whiting, IN

Certification : Dialysis Technology, 2012

Elim Community - Homewood, IL

LOLA HAMZAT

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Executed record filing system to improve document organization and management.

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• Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records.

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Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

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Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

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• Supported office staff and operational requirements with administrative tasks.

• Organized paperwork such as charts and reports for office and patient needs.

• Oversaw and maintained patients' rooms, group living areas and nursestations Identified and implemented strategic plans based on accurate readingsof specifications and solid collaboration with project leadership

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Devised, deployed and monitored processes to boost long-term businesssuccess with optimal sales and profit levels

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Conducted scheduled and impromptu evaluations to assess work performance.Hired, trained and mentored staff to maximize effectiveness.Obtained client medical history, including medication information, symptoms and allergies.

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Communicated effectively with staff, patients and insurance companies by email and telephone

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• Managing Medical Practices

• Data Entry Software

• Charting and Clinical Documentation

• Office Supplies and Inventory

• Operational Requirements

• Medical Recordkeeping

• Clerical Support

• Organization and Time Management

• Patient Information Collection

• Medical Report Preparation

• Office Management

Supervisor/General Manager, 03/1991 to 06/2006

General Nutrition Centers, Inc - Calumet, IL

REFERENCES

Available Upon Request

Identified new methods to make medical records management workflows more efficient

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Masterminded highly successful digital strategies for various platforms to attract customer engagement

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• Maintained current understanding of market trends and competitor activities Introduced higher standards for customer service and increase deficiency by streamlining operations.

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Enhanced operational efficiency and productivity by managing budgets, accounts and sales

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Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency

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Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands

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Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs

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Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality

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Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

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