Personal Assistant Customer Service

CARRICULUM VITAE OF SINAZO

NCIKANA

CAREER SUMMARY

Sinazo has extensive experience in office administration and is highly computer literate. She is currently working for Deedscon Consult as an Office Administrator where she is responsible for office administration, management support, project administration and secretarial support. She has five years of experience working as Office Administrator.

TERTIARY EDUCATION

Institution : Walter Sisulu University

Qualification : B-Tech Public Management

Year obtained : 2017

Institution : Walter Sisulu University

Qualification : ND Public Management

Obtained : 2016

OTHER TRAININGS

Institution : NOSA Training College

Special trained for : Occupational Health and Safety Institution : SEESA Skills Training

Special trained for : Personal Assistant

Institution : SEESA Skills Training

Special trained for : First Aid – Level 1

Institution : SEESA Skills Training

Special trained for : Practical report writing

Institution : SEESA Skills Training

Special trained for : Customer Service

PERSONAL SKILLS AND COMPETENCIES

Computer Skills

• Microsoft Word

• Microsoft

PowerPoint

• Excel

• Microsoft Outlook

Personal Skills

• Strong administration

skills

• Leadership skills

• Communication Skills

• Telephone etiquette

• Problem solving skills

• Time Management

PERSONAL DETAILS

First names:

Sinazo

Surname:

Ncikana

Date of Birth:

1993-01-01

Gender:

Female

Home Language:

IsiXhosa

Other languages:

English and IsiZulu

Postal & Physical address

67 St Marks Road

Southernwood

East London, 5200

Cell:

071-***-****/083-***-****

Email address:

**************@*****.***

Nationality:

South African

Marital Status:

Single

Driving license

Code 08 (copy attached)

Criminal Record

None

PERSONAL TRAITS

• I am very efficient, well organized, and productive

• I relate well to people at all levels, comfortable in multicultural environment

• I am a hard worker, energetic, disciplined, honest, self-confident, and eager to learn WORKING EXPERIENCE/HISTORY

Position Company/

institution

Duties performed/ key responsibilities

Office

Administrator

August 2017- to

date

Deedscon

Engineering

Consult

(PTY) LTD

Switchboard and reception:

• Answer and handle both external and internal calls professionally

• Receive visitors to the office courteously and attend to their requirements.

• Ensure a particularly clean reception area, and the office in general at all times.

• Receive and record incoming courier or hand-delivered parcels/documents and distribute to relevant staff timeously.

• Report telephone or any other IT faults in the office to the Manager timeously.

• Arrange for timely posting or courier of parcels and documents from the office as required.

Diary Management:

• Manage the diary of the Director/Manager to ensure coordination of activities.

• Make travel and accommodation bookings for the

directors/managers and staff as requested.

Secretarial support:

• Type correspondence and documents for managers/directors as delegated and ensure that correspondence is mailed promptly.

• Assist directors in preparing agenda and documentation for external and internal meetings.

• Record all internal meeting proceedings and ensure that resolutions taken are followed up and implemented.

• Support the directors in preparing regular, as well as ad-hoc analysis and reports.

• Provide any required secretarial support to project managers at a project level if the workload warrants.

Administrative Support –

• Assist directors/managers in coordinating and reconciling expenditure in the office.

• Check and ensure that office stationery is replenished on time.

• Ensure proper filing and archiving of admin/project documents in line with the filing system.

• Support staff to ensure that they adhere to project filing protocols.

• Check for available tenders in both print and electronic media and inform the responsible director/manager.

• Liaise with the responsible director/manager and complete/fill-in purchased bid documents and prepare all supporting documents

• required for submission.

• Prepare weekly status reports and follow up with staff on action items as required

REFERENCES

1. Contact Person : Mr. Ali Said

Position : PR, Eng. -Technical Manager at Deedscon Consult Contact Details : 043-***-**** /061-***-****

E-mail : ****@********.**.**

2. Contact Person : Mr. Jerry Chitambara

Position : Junior Engineer at Deedscon Consult

Contact : 043-***-**** / 081-***-****

E-mail : ******@********.**.**

3. Contact Person : Mr. Amos Mahyambe

Position : PR-Eng.- Design Engineer at Deedscon Consult Contact : 043-***-**** / 084-***-****

E-mail : *****@********.**.**

4. Contact Person : Miss. Zilungile Zuma

Position : Operations Director at Deedscon Consult Contact : 043-***-**** / 073-***-****

E-mail : **********@********.**.**

5. Contact Person : Mrs. Nosiphiwo Nkonki-Zondani

Position : Senior lecturer - Public Management- (WSU Butterworth) Contact Details : 047-***-**** / 082-***-****

E-mail : ***********@*****.***

MY OBLIGATION: I Sinazo Ncikana believe that my contribution to your Institution/Department will add value to the achievement of the goals and objectives through me, my skills & experience.

DECLARATION: I declare that the information or documents supplied to you is or are true and I can be contacted anytime and interviewed regarding it.

Contact this candidate