Data Entry Call Center
Resume:
MARQUI WILLIAMS
C O N T A C T
**************@*****.***
Chicago, IL, 60619
E D U C A T I O N
AMERICAN INTERCONTINENTAL
UNIVERSITY
Bachelor of Healthcare
Management
(Expected graduation
Oct. 2023)
A D D I T I O N A L
S K I L L S
Epic, Microsoft Windows
10, Customer Service, Call Center, Typing 40wpm,
Medical Terminology,
Patient Scheduling,
Insurance TPL,
Time Management,
Interpersonal Skills,
Communication Skills
CPR/BLS CERTIFIED 04/2022-04/2024
P R O F E S S I O N A L E X P E R I E N C E
PATIENT CARE TECHNICIAN TRAINER
Shirley Ryan Ability Lab, Chicago, IL, February 2021-Present
•Set up treating or testing equipment, such as oxygen tents, portable radiograph (x-ray) equipment, or overhead irrigation bottles, as directed by a physician or nurse.
•Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
•Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
•Turn or reposition bedridden patients.
•Supply, collect, or empty bedpans.
•Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in the urine.
CUSTOMER SUPPORT SPECIALIST
Arise Platform, Chicago, IL/ December 2019-Present
Handle inbound and outbound calls in a call center setting, assisting. Customers with various inquiries regarding billing, status of merchandise, ordering and cancelling of merchandise, start of investigations of missing orders, and collecting and filing complaints.
NURSING ASSISTANT
Palos Community Hospital, Palos Heights, IL / Jun 2019 – Mar 2020
Assist licensed staff with admission/discharges/transfers, and clerical duties as needed. Chart patient information such as I & Os, vital signs, BGM, status changes, in EMR. HIPPA compliance, time management, and discretionary judgment. Demonstrate collaborative teamwork using a holistic approach as an observer and communicator in an acute complex healthcare setting. Practice quality patient and family-centered care, aseptic technique, infection control, and safety compliance. Provide individualized, compassionate, friendly care for patients and their families.
NURSE ASSISTANT
The Clare At Water Tower, Chicago, IL / Sep 2018 – May 2019
•Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
•Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
•Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
•Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
•Apply clean dressings, slings, stockings, or support bandages, under the direction of nurse or physician.
•Assist nurses or physicians in the operation of medical equipment or provision of patient care.
SUPERVISOR/RESTORATIVE ASSISTANT
Warren Barr Gold Coast, Chicago, IL / Jul 2015 – Oct 2017
•Assist nurses with more complex tasks, such as applying colostomy bags, glucose checks, dressing changes. Orienting the new CNAs. Made sure each unit was staffed properly. Help with post-mortem care. Communicate with the patient and or families about any concerns and notify the administrator promptly. Access new admission and discharge patients. Prepare each unit for state regulations. Schedule and monitor staff attendance and request time off. Followed and created a care plan tailored for each patient. Monitored patient's daily progress in EMR.
Patient Care Technician
RML Specialty Hospital, Hinsdale, IL / Jun 2010 – Sep 2015
•Set up treating or testing equipment, such as oxygen tents, portable radiograph (x-ray) equipment, or overhead irrigation bottles, as directed by a physician or nurse.
•Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
•Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
•Turn or reposition bedridden patients.
•Supply, collect, or empty bedpans.
•Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in the urine.
OUTPATIENT REGISTRAR/PATIENT CARE COORDINATOR
Children's Memorial Hospital/ Robert & Ann Lurie's Children's Hospital,
Chicago, IL / Aug 2003 – Nov 2011
•Thorough data entry while documenting any incomplete admissions/registrations in the manner prescribed. Utilize all technology appropriately and under HIPAA and EMTALA regulations, compliance, and performance standards. Notify patients, family members, physicians, and/or supervisors of network insurance
coverage issues that may result in coverage reduction. Such as Medicaid, BCBS, HMO, and TPL.
•Notify patients of co-payments, deductibles, or deposits as needed. Assisted in interviews with new applicants. Complete timely and accurate pre-registration using appropriate software.
•Provide clerical support to the unit by answering various internal and external calls. Scheduled various appointments for office visits and tests. Prepare the clinic for the next day.
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