Service Representative Customer Support

PROFESSIONAL SUMMARY

SKILLS

ARIEL WILLIAMS

**** ********* ******** **, *******, Georgia, 20242, US + 678-***-****» ************@*****.***

(Overall morale and productivity are boosted by experience in policy development and sta management procedures.

“Moxivated 1 keep customers happy and contribute tothe company’s success

‘Toil loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.

‘ith an exceptional passion for developing relationships, cultivating parineships, and growing businesses, she is articulate,

energetic, and results-oriented.

Quality, speed, and process optimization are your specialties

Powerful negotiator

Self-motvated

Food preparation

Staff development

“Team Leadership

Pablic speaking

Extremely organized

Daa entry

Interpersonal and writen communication

Document scanning

Risk management processes and analysis.

Daa entry

Interpersonal and writen communication

Data Management

Self-motivated

Data analysis

Project management

Conflict eslution

Clerical suppor

Dinner service planing

Product esting

Budgeting and finance

Client assessment and analysis

© Budgeting and finance

‘Work History

4124 to 10/22

109 to 1220

621 1 522

Hostess - The Boiler Seafood Atlanta - Atlanta, GA

‘¢ Evaluated a 200,000 square-foot restaurant and lounge according to state and federal cleanliness standard.

‘© Oversaw server balance and table urnover to ensue that customers were propery sated and satisfied.

Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service 10

patrons.

‘¢ Maintaining accurate waist quotes while efficiently directing the seating of guest parties

‘© Kepran eye on guests fr signs of intoxication and immediately alerted management, ensuring a safe and welcoming

‘environment for ll patrons.

‘6 Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special

needs,

‘© Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and

business needs

Make a call to confi thatthe guests will show up for their scheduled appointment.

Customer questions about hours, seating, and other information were answered by me,

Assisted front-of-house and back-of-house staff with event planing and execution to ensure maximum guest satisfaction,

1m doing a varity of cleaning and oda jobs around the restaurant

‘Took phone and walk-in reservations keeping scheduling demands and kitchen output on schedule o avoid overbooking

Maintained open communication withthe kitchen tem to assess cooking times, avoid worker overload, and minimize

customer dissatisfaction,

‘Assigned patrons to tables that were appropriate fr their needs and rotated the restaurant sections.

Cashier/Waitress - Gyro Bros - Adanta, GA

‘© Assisted 8 customers by answering questions, responding to inguiies and handing phone requests in an average of 20

‘6 Was in charge of transporting fod from the kitchen tothe dining area and completing over 100 daly orders

‘¢ Used communication and problem-solving skis o resolve customer complaints and promote brand loyalty.

'* Pesformed opening, closing, and shift change duties with precision to keep the restaurant running smoothly and ready to

meet all customer needs

‘6 Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist

customers in making the best meal choices based on ther preferences.

‘© Restocked the counter and ordered supplies before, during, and after sevice hours, as well staking detailed inventory

‘notes to keep the flow of orders going,

‘¢ Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.

‘© Double-checked the datas accuracy and integrity

Maintained accuracy while taking orders and collecting payments atthe front counter of a high end restaurant.

WEH Customer Service Representative - Sikes Enterprises Inc - Batavia, NY

Answered steady stream of customer calls with up to 4 calls in que per minute,

‘© Assisted 3 customers by answering questions, sponding to inquiries, and handling phone requests in an average 10,

‘© Implemented marketing stwategies that resulted in a 12% increase in the numberof customers.

‘¢ Kept customers happy by implementing forward-<hinking strategies that focused on meeting their needs and resolving

their concerns.

‘© Provided primary customer support to internal and extemal customers in a fast-paced envionment.

‘¢ Provided customers with advice and assistance, paying special altention to their specific needs or desires.

‘© Communicated with customers, management, and the sales tam o etter understand their needs and make

recommendations,

‘¢ Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving

Contact this candidate