Service Representative Medical Billing
Resume:
Charito Mabanta
Marlton, NJ *****
************@*****.***
Skills:
Well organized, dynamic, and highly conscientious professional, offering broad-based and hands-on experiences in providing administrative assistance while handling diverse sets of responsibilities across the organization. Armed with skilled knowledge of laws and regulations governing both the healthcare and banking industries. Fast-learner, extremely efficient and hard worker, known for the ability to manage and accomplish tasks from inception to their completion. Powered with strong problem-solving and outstanding customer service skills. Capable of collaborating with all levels of individuals. Technically proficient with Microsoft Office Suite (Word, Powerpoint, and Excel), Medisoft, NextGen, Nextech, Medent, EMA Modernizing Medicine, ADP Advanced MD Practice Management Software, Paychex Payroll, ADP Payroll, Quickbooks, Electronic Medical Records, Electronic Billing, EDI Remittance, Clearinghouse, CPT Coding and ICD9/ICD10.
Areas of Expertise include:
Recordkeeping and Documentation / Planning and Scheduling / Payroll and Workers Compensation / Billing and Collection / Management and Supervision / Reporting and Communications
Professional Experience:
Comprehensive Foot and Ankle Center of South Jersey
Voorhees, NJ * Cherry Hill, NJ * Atco, NJ
Practice Manager
2022 to Present
Manage multiple clinical offices with a staff of 15 and 4 providers per day
Oversee the operation of the office, make sure that there is proper workflow and proper compliance with policies
Provide HR support to all employees, including employee relations, payroll, benefits, etc.
Ensure that physicians are provided the proper support to maintain productivity
Audit all cash, follow workflows for cash management and collections
Oversee all office billing, ensure that charges are entered in a timely manner. Audit for inconsistencies and/or rejections
Manage patient scheduling and physician credentialing
Vein and Vascular Institute
Voorhees, NJ * Sewell, NJ * Lumberton, NJ * Vineland, NJ
Practice Manager
2020 to 2021
Oversee day to day operational and staffing activities while maintaining a professional workplace
Provided orientation process to new employees
Responsible for the biweekly payroll process, PTO, and retirement contributions
Monitored and evaluated staff performance
Developed goals and objectives for employees
Assisted in employee reviewed and initiated disciplinary actions where appropriate
Conducted staff meetings monthly to discuss operational requirements
Established, implemented, and monitored office policies and procedures
Managed insurance contracts and ensured compliance with contracts
Ensured compliance with current healthcare regulations, medical laws and ethics
Supervised medical coding and medical billing
Managed finances: QuickBooks, deposits, and account payables
Communicated with patients regarding inquiries and complaints.
Ensured patient satisfaction
Collaborated with marketing strategies for the practice
Alliance Dermatology Associates
Langhorne, PA * Lawrenceville, NJ * Bristol, PA
Practice Manager
2017 to July 2020
Managed two practice locations and one satellite office with 4 providers and 12 staff members
Act as a liaison between the providers and vendors in purchasing medical equipment and supplies
Supervised all personnel and motivated staff to perform their duties to the best of their abilities
Oversee the day-to-day functions and administrative business operations of the practice
Managed and participated in billing and revenue management, including insurance processing, over the counter collections and bank deposits
Prepared the office for a smooth and efficient daily operations
Monitored and ensured that all expenditures are within budget guidelines
Responsible for the office inventory and ordering supplies
Coordinated all marketing materials for website and other social media
Processed payroll and QuickBooks entries of the company and accounts payables
Managed all regulatory compliance like HIPAA, OSHA, and CLIA for the office and MOHS laboratory
In charge of the physical properties of the office in good state of repair, monitors security policies for the office
Boulevard Dermatology
Philadelphia, PA
Practice Manager
2014 to 2017
Managed 18 staff and 4 providers in accordance with the office policies
Reviewed employee performance and approved disciplinary actions
Processed company payroll through Paychex on a biweekly basis
Ensured compliance with government regulatory agencies such as OSHA, CLIA, HIPAA and accrediting bodies
Developed, monitored, and control the staffing needs, operations budget, and capital budget
Prepared all accounts payable and reconcile monthly financial statements in QuickBooks
Worked in conjunction with the medical biller in reviewing medical claims, ensuring pre certifications, referrals are obtained, proper codes and modifiers are used before sending the claims electronically
Followed up on the accounts receivables with the medical biller
Managed the Meaningful Use and PQRS for each provider in the electronic medical record and do attestation at the end of the year
Developed and implemented sales and marketing plan for the cosmetic dermatology and lasers
Center for Neurologic Specialty
Marlton, NJ * Manahawkin, NJ
Business Manager
2007 to 2014
Administered the recruitment, staffing, retention, and coaching activities in two medical offices
Efficiently handled, processed, and reconciled payroll as well as monthly, quarterly, and early financial statements
Provided close oversight to maintenance and updating of the database, medical charts, and electronic medical records to organize records of billing and collection and prepare billing correspondence
Guaranteed strict compliance with HIPAA and OSHA regulations by structuring office policies and procedures.
Provided hands on engagement in facilitating registration, validating insurance, arranging patient schedules, and addressing concerns to ensure effectiveness
Displayed solid interpersonal skills in negotiating insurance contracts and collaborating with company accountant regarding tax returns, company expenses, bank records, and credit card reconciliations.
Commerce Bank
Cherry Hill, NJ
Operational Branch Manager
2005-2007
Organized and piloted monthly branch meeting to deliberate resolutions to issues and to announce new policies to the staff
Proactively conducted staff interviews, hiring, and retention
Rendered effectual assistance in organizing payroll and reviewing office staff performance
Prepared monthly branch financial report, budget, and expenses
Refurbished loan documents to bank clients
Commerce Bank
Cherry Hill, NJ
Customer Service Representative
2002-2005
Maintained high level of client satisfaction by delivering top-quality assistance with various bank transactions that included deposits, withdrawals, wire transfers, traveler’s checks, debit cards, and loan documents; cultivating friendly and professional customer interaction
Promptly responding to all bank concerns of clients
Substituted branch or assistant branch manager in closing loan documents
Education
Bachelor of Arts in Psychology
Minor in Business Management
University of the Philippines 1987
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