Ann Marie Davis

adtslu@r.postjobfree.com

www.transform2day.biz

727-***-****

Career Summary

Energetic Customer Service Specialist with 25+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand Loyalty, increasing customer engagement with a high rate of return. Work Experience

The Fresh Market

Front end Customer Service Representative

-Excellent in customer relations, very detailed oriented, high rate of return, cash handling, positive customer feed back sent to corporate headquarters

August 2022-present

Hitchcock’s Green Market

Grocery Manager/Wellness Manager

-Place orders 2-3 times a week for grocery and wellness departments

-Responsible for various vendors of new and existing products

-Carry a wide variety of local products, various sauces, chips, beers/wines from local vendors throughout the Florida region

-Receive truck deliveries daily and weekly

-Merchandise and display products on shelves, coolers and freezers

-Decreased dollars spent in the department by implementing a system to minimize over spending

-Rotate and markdown dairy products daily to minimize waste

-Train grocery team members to comply with store operations

-Demonstrate and exceed customers satisfaction with a high rate of return

-Highly organized with great attention to detail/presentation to attract customers September 2020- Present

Green Growth Brands

Lead Guide

-Interacted with various types of clientele

-Relationship selling, building brand loyalty

-Hired and on boarded great talent

-Merchandised, displayed various products to attract customers,

-Highly organized with great attention to detail/presentation

-Met all sales goals, daily, weekly and monthly. Receiving bonus

-Ordering, stocking, inventory control, cash handling, weekly bank deposits August 2019 - March 2020

Transformation by the Gulf, Alcohol and Rehab Center

-Excellent communication and interpersonal skills, working with all levels of personnel

-Health educator, Instructed womens class and mens class weekly for one hour

-Covered different health and nutrition topics weekly to educated on lifestyle changes and eating habits while in beginning stage of detox and treatment

-All attendees had to document what they took away from each session

-feed back was incredible as to how engaged, eager and responsive to healthy living

-incorporated strength training and exercising to increase positive mood along with mental clarity, results were satisfactory

January 2019 - May 2019

Integrative Nutrition Health Coach

Advanced Health Alternatives, LLC

-I maintained the highest level of client satisfaction, client retention, working through personal challenges unrelated to food and accountability to make lasting changes.

-Evaluated all health concerns through effective listening

-Results driven - clients have exceeded their own expectations, One on one or group coaching, extremely Knowledgeable with nutritional supplements, healthy eating, healthy cooking and personal growth through lifestyle and behavioral changes.

-Introduced a Blog page addressing specific supplements for preventative health, fitness, nutrition and various ailments.

General Nutrition Center

Manager/Assistant to Franchise Operator

February 2015 - May 2019

General Nutrition Center (GNC)

Franchise Operator/Owner-Advanced Health Alternatives, LLC

-Addressed customers service issues with appropriate resolutions

-Strong customer relationships, driving brand loyalty, and increased customer engagement

-Implemented efficient business practices, striving for continuous improvement, quality assurance and high standards

-Developed and implemented marketing campaigns and tracking performance metrics

-Reviewed franchise performance data, adjusted as necessary

-Supervised daily franchise operations, ensured compliance with operating procedures, safety and cleanliness standards

-Hired, trained employees and evaluated performance

-Highly organized with great attention to detail

December 2004 - December 2014

General Nutrition Center (GNC)

Manager/Product Trainer

-Number one in the region to have outstanding customer retention, inventory control, and BLY

-Strong customer interaction, building brand loyalty, and resolved complex customer inquiries

-Called customers monthly for special event, sales were outstanding

-Train employees to interact with customers to evaluate their health needs

-Successfully brought up stores that were mismanaged

-Received many awards for number one in sales, company discount enrollments and ROI

-Maintained a clean environment with great attention to detail

-Great product merchandising, planogram and visual guides

-Results driven, Very customer service oriented

July 1990 - December 2004

Education

Dulaney Senior High

Timonium, Maryland

Business Education

September 1981 - June 1984

Institute of Integrative Nutrition

New York, New York

September 2016 - September 2017

Institute of Integrative Nutrition Accredited

Certification/License

Integrative Nutrition Health Coach, Holistic Health Coach March 2017

International Association for Health Coach (IAHC)

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