Customer Service Representative
Resume:
Ann Marie Davis
****************@*****.***
www.transform2day.biz
Career Summary
Energetic Customer Service Specialist with 25+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand Loyalty, increasing customer engagement with a high rate of return. Work Experience
The Fresh Market
Front end Customer Service Representative
-Excellent in customer relations, very detailed oriented, high rate of return, cash handling, positive customer feed back sent to corporate headquarters
August 2022-present
Hitchcock’s Green Market
Grocery Manager/Wellness Manager
-Place orders 2-3 times a week for grocery and wellness departments
-Responsible for various vendors of new and existing products
-Carry a wide variety of local products, various sauces, chips, beers/wines from local vendors throughout the Florida region
-Receive truck deliveries daily and weekly
-Merchandise and display products on shelves, coolers and freezers
-Decreased dollars spent in the department by implementing a system to minimize over spending
-Rotate and markdown dairy products daily to minimize waste
-Train grocery team members to comply with store operations
-Demonstrate and exceed customers satisfaction with a high rate of return
-Highly organized with great attention to detail/presentation to attract customers September 2020- Present
Green Growth Brands
Lead Guide
-Interacted with various types of clientele
-Relationship selling, building brand loyalty
-Hired and on boarded great talent
-Merchandised, displayed various products to attract customers,
-Highly organized with great attention to detail/presentation
-Met all sales goals, daily, weekly and monthly. Receiving bonus
-Ordering, stocking, inventory control, cash handling, weekly bank deposits August 2019 - March 2020
Transformation by the Gulf, Alcohol and Rehab Center
-Excellent communication and interpersonal skills, working with all levels of personnel
-Health educator, Instructed womens class and mens class weekly for one hour
-Covered different health and nutrition topics weekly to educated on lifestyle changes and eating habits while in beginning stage of detox and treatment
-All attendees had to document what they took away from each session
-feed back was incredible as to how engaged, eager and responsive to healthy living
-incorporated strength training and exercising to increase positive mood along with mental clarity, results were satisfactory
January 2019 - May 2019
Integrative Nutrition Health Coach
Advanced Health Alternatives, LLC
-I maintained the highest level of client satisfaction, client retention, working through personal challenges unrelated to food and accountability to make lasting changes.
-Evaluated all health concerns through effective listening
-Results driven - clients have exceeded their own expectations, One on one or group coaching, extremely Knowledgeable with nutritional supplements, healthy eating, healthy cooking and personal growth through lifestyle and behavioral changes.
-Introduced a Blog page addressing specific supplements for preventative health, fitness, nutrition and various ailments.
General Nutrition Center
Manager/Assistant to Franchise Operator
February 2015 - May 2019
General Nutrition Center (GNC)
Franchise Operator/Owner-Advanced Health Alternatives, LLC
-Addressed customers service issues with appropriate resolutions
-Strong customer relationships, driving brand loyalty, and increased customer engagement
-Implemented efficient business practices, striving for continuous improvement, quality assurance and high standards
-Developed and implemented marketing campaigns and tracking performance metrics
-Reviewed franchise performance data, adjusted as necessary
-Supervised daily franchise operations, ensured compliance with operating procedures, safety and cleanliness standards
-Hired, trained employees and evaluated performance
-Highly organized with great attention to detail
December 2004 - December 2014
General Nutrition Center (GNC)
Manager/Product Trainer
-Number one in the region to have outstanding customer retention, inventory control, and BLY
-Strong customer interaction, building brand loyalty, and resolved complex customer inquiries
-Called customers monthly for special event, sales were outstanding
-Train employees to interact with customers to evaluate their health needs
-Successfully brought up stores that were mismanaged
-Received many awards for number one in sales, company discount enrollments and ROI
-Maintained a clean environment with great attention to detail
-Great product merchandising, planogram and visual guides
-Results driven, Very customer service oriented
July 1990 - December 2004
Education
Dulaney Senior High
Timonium, Maryland
Business Education
September 1981 - June 1984
Institute of Integrative Nutrition
New York, New York
September 2016 - September 2017
Institute of Integrative Nutrition Accredited
Certification/License
Integrative Nutrition Health Coach, Holistic Health Coach March 2017
International Association for Health Coach (IAHC)
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