DAVID HANSELL

adtslh@r.postjobfree.com 704-***-****

Gastonia, NC 28054

Summary

Honestly, I'm an honest, hardworking man. I'm very good with people. I'm a great listener. I do my best at everything I do. I've spent my entire working career working with people, trying to give them the best service I possibly can. I have good computer skills, have processed multiple documents through Excel, Word, etc. I would appreciate the opportunity to work for your company, and would be a valuable asset. Thank you for your consideration

Skills

● Planning and Coordination

● Organizational Skills

● People Skills

● Conflict Resolution

● Reliable and Trustworthy

● Friendly, Positive A itude

● Work Ethic

● Customer Service

● Relationship Building

● Problem Resolution

● Computer Skills

● Training & Development

● Team Management

Experience

Salvation Army Adult Homeless Shelter

Gastonia, NC

Housing Monitor

08/2014 - Current

● Worked successfully with diverse group of coworkers to accomplish goals and address issues related to assisting the homeless population in our area

● Worked closely with team members to provide shelter, food, clothing, and financial assistance when possible.

● Worked with the public, answering phone calls, and in person, answering questions about our services and how we could assist them. Mighty Dollar Gastonia, NC

Store Manager

03/2012 - 09/2014

● Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

● Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.

● Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.

● Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

● Resolved customer problems by investigating issues, answering questions, and building rapport.

● Strengthened work flow productivity by hiring, managing, and developing top talent.

● Trained and mentored associates to teach daily tasks and procedures.

● Oversaw storewide merchandising benchmarks to maintain operational excellence.

● Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

● Maintained stockroom condition to preserve product quality. Freds Charlo e, NC

Store Manager

03/2009 - 07/2014

● Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

● Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.

● Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.

● Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

● Strengthened work flow productivity by hiring, managing, and developing top talent.

● Oversaw storewide merchandising benchmarks to maintain operational excellence.

● Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

● Built customer relationships and provided superior customer service to boost sales.

CVS Pharmacy Gastonia, NC

Store Manager

03/2005 - 03/2009

● Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

● Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.

● Managed inventory tracking and physical inventory counts to minimize loss.

● Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.

● Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

● Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

● Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

● Trained and mentored associates to teach daily tasks and procedures.

● Oversaw storewide merchandising benchmarks to maintain operational excellence.

● Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Family Dollar Charlo e, NC

Store Manager

03/2000 - 03/2005

● Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

● Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.

● Managed inventory tracking and physical inventory counts to minimize loss.

● Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.

● Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

● Oversaw inventory management through cycle counts, audits, and shrinkage control.

● Strengthened work flow productivity by hiring, managing, and developing top talent.

● Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.

● Trained and mentored associates to teach daily tasks and procedures.

● Oversaw storewide merchandising benchmarks to maintain operational excellence.

● Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

● Maintained stockroom condition to preserve product quality.

● Developed and enforced operational improvements to reduce total losses. Education and Training

Cornell University Ithaca, NY

Business Administration Home Study Course in Business Administration 09/1980

Bessemer City High School Bessemer City, NC

High School Diploma

06/1977

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