Customer Service Store Manager
Resume:
DAVID HANSELL
*********@*****.*** 704-***-****
Gastonia, NC 28054
Summary
Honestly, I'm an honest, hardworking man. I'm very good with people. I'm a great listener. I do my best at everything I do. I've spent my entire working career working with people, trying to give them the best service I possibly can. I have good computer skills, have processed multiple documents through Excel, Word, etc. I would appreciate the opportunity to work for your company, and would be a valuable asset. Thank you for your consideration
Skills
● Planning and Coordination
● Organizational Skills
● People Skills
● Conflict Resolution
● Reliable and Trustworthy
● Friendly, Positive A itude
● Work Ethic
● Customer Service
● Relationship Building
● Problem Resolution
● Computer Skills
● Training & Development
● Team Management
Experience
Salvation Army Adult Homeless Shelter
Gastonia, NC
Housing Monitor
08/2014 - Current
● Worked successfully with diverse group of coworkers to accomplish goals and address issues related to assisting the homeless population in our area
● Worked closely with team members to provide shelter, food, clothing, and financial assistance when possible.
● Worked with the public, answering phone calls, and in person, answering questions about our services and how we could assist them. Mighty Dollar Gastonia, NC
Store Manager
03/2012 - 09/2014
● Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
● Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
● Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
● Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
● Resolved customer problems by investigating issues, answering questions, and building rapport.
● Strengthened work flow productivity by hiring, managing, and developing top talent.
● Trained and mentored associates to teach daily tasks and procedures.
● Oversaw storewide merchandising benchmarks to maintain operational excellence.
● Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
● Maintained stockroom condition to preserve product quality. Freds Charlo e, NC
Store Manager
03/2009 - 07/2014
● Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
● Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
● Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
● Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
● Strengthened work flow productivity by hiring, managing, and developing top talent.
● Oversaw storewide merchandising benchmarks to maintain operational excellence.
● Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
● Built customer relationships and provided superior customer service to boost sales.
CVS Pharmacy Gastonia, NC
Store Manager
03/2005 - 03/2009
● Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
● Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
● Managed inventory tracking and physical inventory counts to minimize loss.
● Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
● Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
● Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
● Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
● Trained and mentored associates to teach daily tasks and procedures.
● Oversaw storewide merchandising benchmarks to maintain operational excellence.
● Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Family Dollar Charlo e, NC
Store Manager
03/2000 - 03/2005
● Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
● Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
● Managed inventory tracking and physical inventory counts to minimize loss.
● Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
● Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
● Oversaw inventory management through cycle counts, audits, and shrinkage control.
● Strengthened work flow productivity by hiring, managing, and developing top talent.
● Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
● Trained and mentored associates to teach daily tasks and procedures.
● Oversaw storewide merchandising benchmarks to maintain operational excellence.
● Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
● Maintained stockroom condition to preserve product quality.
● Developed and enforced operational improvements to reduce total losses. Education and Training
Cornell University Ithaca, NY
Business Administration Home Study Course in Business Administration 09/1980
Bessemer City High School Bessemer City, NC
High School Diploma
06/1977
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