Security Assistant Customer Service

Marlon Bellamy

Murrieta, CA ***** 858-***-**** ******.*******@*****.***

PROFILE

Twenty Two (22) years of administrative, personnel, security and management experience working independent and leading diverse teams in executing multiple projects simultaneously, achieving time milestones and goals. Current on new policies, energetic, assertive and reliable. Exceptional communication and public relations skills honed from years of professional interaction with all levels of military and civilian personnel. Adept at assessing Records, Information Management programs, and process improvement review to ensure alignment with regulatory policies and procedures.

Organized and efficient. Self-motivated. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. MANAGEMENT / ADMNISTRATION / PERSONNEL SECURITY EXPERIENCE Security Assistant, The Tatitlek Corportation, Naval Base Point Loma, CA 01/2022 to Present Administration Assistant, Virtual Computer Technology, Naval Station North Island, CA 11/2021 to 12/2021 Administration Supervisor, Helicopter Maritime Strike Wing, Pacific, Naval Station North Island, CA 01/2018 to 11/2021

Administration Supervisor, Coastal Riverine Group Detachment One, Santa Rita, Guam 12/2015 to 12/2017 Physical and Personnel Security: Asst. Security Manager - Manage Personnel Security Investigations (PSIs)

- screen all applications for completeness and derogatory information. Manage sending and receiving visit request. Maintain reports, investigations and records. Conduct indoctrination briefs and annual refresher briefings. Manage storage, destruction, transportation and accountably of classified material. Manage building access controls (visitors).

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Administration: Asst. Admin Officer in establishing administrative policies and procedures in addition to interpret, apply and review for efficiency and effectiveness. Coordinate administrative matters that cross organizational lines interacting with various outside offices.

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Administration: Asst. Admin Officer in establishing administrative policies and procedures in addition to interpret, apply and review for efficiency and effectiveness. Coordinate administrative matters that cross organizational lines interacting with various outside offices. Execute/manage (initiate, review, and track) a variety of admin programs; command calendar, filing systems, correspondence, directives, and reports. Review requests for information, provide authorized information from files and records, advise staff on established procedures, and direct information request to the appropriate staff member. Coordinate briefing, assembly reports and compile data from various information sources. Write staff correspondence, evaluations, awards and reviews for Commanders signature. Manage Admin Web content. Assessed personnel performance and implemented incentives and team-building events to boost morale.

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Office Management: Supervise day to day functions of admin team (6 personnel) providing administrative, pay, and customer service to staff of 250. Resolve customer service issues. Establish office goals and meeting agendas. Manage employee schedules, leave, and provide counseling/mentorship. Manage budget plans, forecasting, and resource allocation.

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Physical and Personnel Security: Asst. Security Manager - Manage Personnel Security Investigations (PSIs)

- screen all applications for completeness and derogatory information. Manage sending and receiving visit request. Maintain reports, investigations and records. Conduct indoctrination briefs and annual refresher briefings. Manage storage, destruction, transportation and accountably of classified material. Manage building access controls (visitors). Provide security guidance to leadership. Completed Command Cyber Readiness Inspection (CCRI) in 2019 earning inspector comment “Best we’ve inspected in San Diego, a model program.”

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Assistant Administration Supervisor, Littoral Combat Ship, Squadron ONE, Navy, San Diego, CA 11/2010 to 12/2015

Administrative Assistant, U.S. Navy (various military assignments) 03/2001 to 10/2010 COMPUTER EXPERIENCE

Proficient in Microsoft Outlook, Word, Excel, Access, SharePoint, Power Point, Project Manager, Publisher and Adobe Acrobat 9. Various Department of Defenses and Navy web based personnel management systems. EDUCATION/ CERTIFICATIONS

Office Manager/Administrative Services – 4000 Hr Apprenticeship – October 2015 Processed various personnel actions: Compile and analyze information from online government resources to produce official documents, briefing packages and correspondence.

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Processed various Electronic Service Record (ESR) and Dependency Application/Record of Emergency Data (Page 2) entries for all PSD supported commands - using Navy Standard Integrated Personnel System

(NSIPS), Transaction Online Processing System (TOPS) and Master Military Pay Account (MMPA).

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Compile data from various military online and government sources to create controlled/sensitive documents.

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Customer Service: Received customers in person and via phone; schedule/conduct customer appointments, route calls or solve issues directly. Provide guidance on administrative polices; required forms, obtain signatures and brief benefits entitlements.

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Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities.

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● Computerized office activities, maintained customer communications and tracked records through delivery.

● Interpreted management directives to define and document administrative.

● Assessed personnel performance and implemented incentives and team-building events to boost morale.

● Successfully juggled multiple projects simultaneously to aid executive leaders.

● Managed agendas and calendars, boosting productivity and improving organizational initiatives. Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.

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Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.

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● Established and updated work schedules to account for changing staff levels and expected workloads. Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

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Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.

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● Coached new employees on administrative procedures, company policies and performance standards. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

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Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

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Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

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Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.

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Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Records Management in DON – December 2020

Trusted Associate Sponsorship System (TASS) Trusted Agent (TA) Certification – February 2020 Trusted Associate Sponsorship System (TASS) Overview - February 2020 Trusted Associate Sponsorship System (TASS) (TA) Training - February 2020 Command Pay and Personnel Administrator – January 2019 Customer Service (LAB) – January 2019

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