Customer Service Representative

NARAYAN RATHOD

H. No.: **-***/*/D, FLAT NO: ***,

ANAND VILLA PHASE 1, RAJA SRINIVAS NARGAR,

MIRJALGUDA, MALKAJGIRI,

SECUNDERABAD-500047.

E-mail: **************@*****.***

Cell: 789-***-****

Dear Sir,

To describe myself in a nutshell, I am systematic, organized and hardworking; ready to take up new challenges being a good team player with excellent communication and facilitation skills.

Review of my credentials would confirm my association with the Collections and customer service with in-depth process expertise offering performance driven experience of over 11 years in Collections and customer service in Financial Services industry; currently working as Senior Customer Service Representative presently associated with Synchrony Financial.

My core competencies include Customer Service, Collections. Being a dedicated and focused individual, I am determined to add value to the organization I work for, through my exceptional knowledge and learning ability.

I would like to contribute positively should I get an opportunity for the Role of Front Line Manager.

Thanking you,

Yours sincerely,

Narayan Rathod

Core Competencies: Collections, Customer Service, Mentoring, Subject matter Expert, Mentoring

PROFILE

Competent and diligent professional with nearly 11 years of cross-functional experience in Collections and Customer Service, & presently associated with Synchrony Financial as Senior Customer Service Representative.

Responsible for training need analysis and developing action plans to address individual and group. Responsible for developing content on process and provide individual coaching on process.

Expertise in customer service orientation, maturity of judgment under pressure/ ability to diagnose level of customer need and to escalate problems without delay to appropriate levels for resolution.

Handled customer queries in inbound calls and evaluate information on accounts to ensure best customer service.

Key Achievements:

Awarded employee of the year in 2013 - Received from Tom pattern and ken wokjek.

Appreciated from the OL’S of PLCC for the excellent job in Driving VOC contest in 2016.

Received various customer appreciations in PLCC for going above and beyond to help customers.

PROFESSSIONAL EXPERIENCE

Synchrony Financial, HYDERABAD Oct 2014 – Sep 2021

Senior Customer Service Representative – Customer Service

Resolve customer service related issues and then coordinate with other departments for providing resolution to provide utmost customer satisfaction.

Dexterous in effective management of customer relation operations and ensuring maximum customer satisfaction through providing quality service and ensuring adherence to service quality norms.

Expertise in customer service orientation, maturity of judgment under pressure/ ability to diagnose level of customer need and to escalate problems without delay to appropriate levels for resolution.

GENPACT Jan 2010 – July 2014

Process Executive

Collections – Skip Tracing - My core job was to make collection attempts on past due accounts, helping customers providing alternative payment plans to assist them with suitable payment options that could help them recover from their debts.

Accountable for mentoring and conducting process huddles, was helping new hires to meet metrics, maintaining AHT and idle time.

EDUCATIONAL & PROFESSIONAL CREDENTIALS

Bachelor of Commerce (B.com) from Kakatiya University

ITI from Govt College

S.S.C from Railway Boys High School.

Trainings:

LEAF Training - Know your competencies in 2016

LEAN certified from Genpact.

E-Learning Courses: (On line Trainings from Harvard manage mentor & skills soft)

Customer Focus

Time Management

Personal Profile:

Name Narayan Rathod

Date of Birth 07-11-1983

Father’s Name D.H Babu

Gender Male

Nationality Indian

Languages Known English, Hindi & Telugu

Hobbies Music and Making New Friends.

Contact this candidate