Data Entry Customer Service
Resume:
REBECCA ADKINS
Amherst, OH *****
440-***-**** ************@*****.***
PROFESSIONAL SUMMARY
Dedicated Office Manager with experience achieving record sales, and improving operations and procedures to meet the company expectations. While improving customer satisfaction by meeting and exceeding customers' expectations. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
SKILLS
Data Entry
Flexible and Adaptable
Attention to Detail
Excellent Communication
Decision-Making
MS Office
Self-Motivated
Customer Service
Conflict Resolution
Scheduling and Coordinating
Office Management
Multiple Priorities Management
WORK HISTORY
TREASURER 04/2015 to Current
Koinonia Park - Remote, IN
Reconciled monthly statements, invoices and expense accounts, keeping records accurate and current.
Advised management regarding significant expenditures to keep operations in line with budget limitations.
Planned and managed annual $60,000 budget, tracking expenses and investigating discrepancies to maintain optimal controls.
Drafted monthly treasury reports to support management decision-making needs.
Analyzed financial data to mitigate risk and increase financial liquidity.
Maintained payroll information by calculating, collecting and entering data.
Processed new hire paperwork and documents.
Verified timekeeping records and handled any discrepancies with employees.
Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
LOAN PROCESSING ASSISTANT 03/2021 to 10/2021
Goldwater Bank - Remote, AZ
Monitored key dates to obtain information by deadlines.
Provided quick turnaround times to maintain fast-past schedule.
Checked packages for appropriate documentation.
Worked independently with minimal supervision.
Contributed to team objectives in fast-paced environment.
Prioritized tasks and projects to meet tight deadlines.
Exceptional computer skills
Kept detailed records of daily activities through online customer database.
Completed daily outbound calls, up to 4 hours per day.
GENERAL MANAGER 04/2017 to 03/2021
Midway Golf Carts LLC - Vermilion, Ohio
Implemented operational strategies and effectively built customer and employee loyalty.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Managed multiple projects simultaneously using organizational and analytical skills.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Handled customer relations issues, enabling quick resolution and client satisfaction.
Grew sales from 4 carts per year to 72 and boosted profits, applying proactive management strategies and enhancing sales training.
Produced contracts, reports, letters, and proposals for clients.
Managed content distribution to online channels and social media platforms.
Interacted with customers by phone, email or in-person to provide information.
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
GENERAL MANAGER 04/2010 to 03/2021
Vermilion Midway Mini Storage LTD - Vermilion, OH
Trained new staff on job duties, company policies and safety procedures for rapid onboarding. Maintained a low 5% employee turn around.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Negotiated to collect balance in full.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Processed payments and applied to customer balances.
Oversaw all daily office operations and facility maintenance.
Accomplished multiple tasks within established timeframes.
SITE MANAGER 04/2008 to 08/2010
Lake Road Self Storage LTD - Sheffield Lake, OH
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Interacted with customers by phone, email or in-person to provide information.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Managed multiple projects simultaneously using organizational and analytical skills.
Managed over 50 customer calls per day.
MEDICAL RECORDS CLERK 04/2004 to 03/2006
Cleveland Clinic Foundation - Lorain, OH
Maintained patient confidence by keeping patient records information confidential.
Processed medical records requests from outside providers according to facility, state and federal law.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Delivered charts to assigned areas of hospital by following established routing procedures.
Oversaw project to revamp filing system and improve department productivity.
Input data into computer programs and filing systems.
Planned and organized United Way Fundraiser, solicited corporate sponsorships and set up matching gift donations to reach financial targets. Setting record for most money raised.
EDUCATION
DeVry University - Ohio City, OH Associate of Applied Science
Accounting And Business Management, 12/2012
Graduated with Honor's
Dean's List every semester
3.94 GPA
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