Data Entry Office Assistant

Phanarve Beatty

Home: 704-***-**** Email:

************@*****.***

Professional Profile:

Experience Medical Office professional with 12+ years of experience in fast-paced, quality-driven, patient-focused healthcare administration. Known for dedication to providing premium patient care. Skills include: High-energy, enthusiastic, and dependable team player and team leader, who excels in challenging and competitive environments. Multi-talented with a broad base of experience in: Insurance Verification/Billing

Medical Scheduler

Data Entry (55 wpm)

EMRs

Medical Terminology

Collecting Co-Pays

Guest Service Expertise

Epic/Star/Cerner

Referral Coordinator

Vital signs

Transcription

Medical Coding ICD9/CPT

Work History:

Belk’s Inc. Charlotte, NC 11/2018-2020

Fulfillment Processor

Receive online orders for customers. Process orders through the system make sure everything is correct before packing and shipping orders to go out to customer’s residence. Also, process immediate Bopis orders within an hour in store so that customers can pick up items in store within that period. Also helped with customer service and being in charge or checking customers out for the purchase in needed areas. Re Salon and Med Spa, Charlotte, NC 07/2018-11/2018 Guest Services Rep

Greeted guests as they come in to get services rendered for salon or med spa. Appointment reminder calls, scheduling appts for salon (hair services or make-up services), scheduled appts for med spa ( facials, Botox, teeth whitening, massages, eyebrow waxing/tinting, skin consultation, weight loss procedures, cool sculpting). Put up orders that come in with different products for the salon and med spa.

Healthy @ Home, Charlotte, NC 06/2017-05/2018

Scheduler/Team Assistant (Women and Pediatrics)

Provide administrative support for a defined clinical team or teams. Conduct timely and effective scheduling/visit assignments to support well-coordinated care, clinician, productivity standards and home health agency policies.

● Perform scheduling tasks per MD orders.

● Take inbound and outbound calling to clients and clinicians.

● Report daily number tasks for daily huddle with all teams. Elizabeth Family Medicine, Charlotte, NC 12/2013-06/2017 Live Coordinator Answer

● Answer incoming calls/outgoing calls. Answer physician and hospital line as assigned.

● Cancel/Reschedule appointments as needed.

● Register nurse calls to be routed to Nurse/Dr including Rx refills, test results or general questions patients may have.

● Handle referrals outgoing and incoming/enter information in referral portal on Epic database.

● Working knowledge of Managed Care referrals, billing, registration and charge entry processes. Carolinas Healthcare System, Charlotte, NC 02/2011-12/2013 Clerical Medical Temp

Patient Account Representative, Clinical Lab Assistant, Medical Secretary

● Check in/out patients regarding medical coverage, schedule appointments and verify appointments with medical/dental clinics.

● Process and verify specimens delivered in office to be sent out. Scan documented information in IDX to assigned departments.

● Set-up employees with training and educational classes.

● Register patient’s demographics in the system in person or over the phone. Sanger Clinic (PMAB) Charlotte, NC 02/2009 – 02/2010 Patient Account Representative

● Conducted patient interviews, created patient accounts, verified insurance and collected co-pays and deductibles

● Manages multi-lines phone system and communicate messages to appropriate persons

● Patient Accounting support

● Greeted and directed visitors to appropriate physicians. Mint view Women’s Care, Charlotte, NC 10/2006 – 01/2009 Patient Service Coordinator II, (Novant Healthcare)

● Check patients in/out and appointment follow-ups.

● Answer incoming and outgoing calls for appointments.

● Take triage nurse calls for clinical staff.

● Verified insurance and collect co-pays/deductibles

● Performs patient care flow and scheduling process

● Process and set-up patient referrals

Education:

Cosmetechnology Beauty College-Matthews, NC

Esthetics Program May 2018-December 2018

Brook stone College of Business – Charlotte, NC

Medical & Health Office Technology 2006

Medical Office Assistant 2006

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