Hiring Committee,

In pursuing my life-goal interests in the field of Psychology, the experiences I have had in the workplace along with my education would be a great asset to your company. I have a strong desire to take responsibility and produce results. Excellent analytical and quantitative skills essential to building and creating effective working relationships, as well as communicate effectively with others. I possess the ability and willingness to take ownership of work activities and ensure they are completed accurately, efficiently, and in a timely manner, along with the ability to interact professionally with management. I represent a professional woman willing to learn and quite capable of working on her own if required.

My interpersonal skills and multi-cultural experience enable me to effectively create productive relationships with diverse groups. Meets commitments to the desired population on time and keeps them informed, while seeking out and utilizing customer feedback. Fair, honest and straightforward in dealing with others. Honors commitments, trustworthy and takes responsibility for failures and shares credit for successes. I utilize appropriate discretion and uphold the standards of confidentiality, while demonstrating high ethical standards. My resume is enclosed for your perusal. I look forward to receiving word from you soon.

Sincerely yours,

Shantell Wilson

Shantell Wilson

Greensboro, NC 27405 336-***-****

adtsij@r.postjobfree.com

C A R E E R SUMMARY

Over 15 years of supportive care and counseling experience working with progressively more challenging cases and more diverse clients. A knowledgeable working experience with individuals, groups and facilities integrated with years of hands-on experience. An extensive background in psychological and organizational relationship building with clients and team members. F O R M A L E D U C A T I O N

Masters of Counseling Psychology/

Masters of Clinical Mental Health Counseling May 2022 Washington Adventist University, Takoma Park, MD

Associates, Surgical Technology August 2014

Guilford Technical Community College

Bachelor of Arts, Psychology Dec 2013

North Carolina Agricultural & Technical State University, Greensboro, NC E M P L O Y M E N T

Phlebotomist / Donor Support Technician CSL Plasma Burlington NC December 2021 - present

• Perform blood collections by venipuncture and capillary technique for all age groups

• Perform patient information data entry into laboratory information system

• Collect and process patient billing information

• Maintain patient and specimen information logs

• Administrative and clerical duties as assigned

• Maintain HIPPA compliance

• Prepares the autopheresis machine for the pheresis process.

• Disconnects the donor when the process is complete

• Uses PDA to link equipment and soft goods used in the pheresis process to donor

• Alerts Group Leader or Supervisor of donor flow issues

• Maintains confidentiality of all personnel, donor and center information.

• Maintains alertness and awareness to any donor reaction during or after the pheresis process

• Ensures accurate recording of donor data in the electronic donor information mgmt. system Mental Health Therapist / Intern P&G Behavioral Services Inc Washington DC August 2021- Apri 2022

• Design and participate in the development of individualized treatment plans.

• Collaborate diagnosis and treatment with our medical staff and other professionals

• Prepare and submit assessments along with progress notes within 24 hours of service.

• Provide case management services as needed for adults.

• Provide initial assessments, diagnoses, evaluation, and treatment services for adult patients.

• Analyze and evaluate patient data to properly diagnose nature and extent of diagnosis.

• Gather and maintain patient information and medical history via self-report and other professionals.

• Conduct behavioral health assessments for all new patients

• Proactively identify methods to improve patient outcomes Addictions Counselor/Intern Wells House @ Gale Recovery Frederick MD January 2021 - April 2021

● Assisting clients to connect to community resources and build natural supports

● Educating clients about Advance Directives

● Document services provided and maintain clinical records in accordance with policies and procedures accurately and in a timely manner.

● Ensure that ethical and professional standards of practice are maintained.

● Participate in meetings and activities as required.

● Maintain effective coping and self-care strategies.

● Demonstrate on-going commitment to developing professional skills.

● Maintain confidentiality of employee and client information.

● Assist clients in identifying their recovery and wellness goals and strengths for achieving their goals

● provide case management and monitoring of patients with physical, emotional, psychiatric, psychological, or substance use conditions

Behavioral Technician Little Leaves Behavioral Services Germantown MD March 2020 – August 2020

● Provide 1:1 ABA therapy with client(s) with autism spectrum disorders in the Little Buds Program

● Collect data throughout each session in a timely and efficient manner

● Be energetic, creative, and imaginative when working with children who have developmental delays

● Follow specific protocol for each client and implement individualized ABA programs consistently

● Create program materials for individual clients as needed

● Work with Board Certified Behavior Analysts to maximize the effectiveness of interventions as delineated in client’s treatment plans

● Participate in trainings and clinical supervision that focuses on integrating ABA with other effective therapeutic strategies

● Shadow client(s) 1:1 to facilitate learning in groups

● May provide some therapy sessions at home or in community-based settings Psych Rehab Counselor/ Case Mgr Clinical Solutions Inc. Burtonsville MD Sept. 2019 - Dec 2019

● Develop and/or implement Individual Rehabilitation Plans (IRP) based on the specific strengths, skills and needs of children/adults on assigned caseload

● Assist in establishing specific goals relating to the areas of personal care, time management, organization and social skills.

● Complete assigned in-home and/or community based visits for each client on assigned caseload as scheduled each month, providing individualized, creative assistance and support designed to help achieve client’s identified goals.

● Maintain and ensure appropriate and timely communication with other Mental Health Professionals to ensure an efficient coordination of services.

● Run group sessions on various topics related to independent living and social adaptation skills

● Complete all documentation including but not limited to, notes, monthly progress summaries, and quarterly IRP reviews, in a timely and accurate fashion.

● Understand and implement Regulation according to COMAR standards

● Report regularly to the immediate supervisor, and engage in supervision and training.

● Ensure compliance with all agency policies and procedures and state regulations governing the provision of Psychiatric Rehabilitation Services. Adult Case Manager Brain Injury Services / Temporary Leesburg, VA April 2019 – September 2019

● Provides community-based case management and other supports to adults with brain injuries to help them find and maintain competitive, community-based employment

● Assist with cognitive retraining activities and consumer group facilitation as needed, and works in collaboration with agency staff, consumers, families, and other service providers to promote the full inclusion of people with brain injuries in their communities

● Conduct formal and informal psycho-social assessments and consults of consumers to identify emotional, social, and environmental strengths and weaknesses related to their brain injury and other diagnoses

● Formulate, develop and implement a unified Person-Centered Plan utilizing appropriate clinical social work treatments and interventions

● Monitor and update individual service plans according to the needs of the client

● Provide individual and group therapies to clients regarding cognitive, behavioral, emotional, and/or vocational concerns to strengthen, modify, and/or compensate for cognitive deficits

● Assist in developing cognitive retraining strategies to utilize computer and adaptive equipment to enhance client’s strengths and skills

Coordinator of Community Services/Contractor Total Care Services, Inc. Lanham, MD Jan 2019 – April 2019

• Provide consultation sessions and support with individuals to lead full healthy and productive lives

• Assists in identifying, linking, and coordinating a variety of supports and services within their community

• Supports in developing individualized care plans reflective of their strengths, needs and personal supports

• Knowledge of LTSS software and Targeted Case Management

• Knowledge of Developmental Disabilities Administration (DDA) policies, procedures, service, delivery systems, community resources, and Medicaid

• Establish and maintain working relationships, respond to individuals in a timely manner and use independent judgment and initiative to access services

• Facilitate empowerment of individuals through promoting independence, self-determination, and creativity

• Assist individuals in learning more about social and community resources available, while providing assistance in gaining access to health care, housing and education

• Identify caseload's needs during all monitoring visits, phone calls, and other interactions with the individual and/or their family

Service Coordinator/Rehab Counselor II, Mosaic Community Services Catonsville, MD Oct 2016- Nov 2018

Provide rehabilitative and case management to clients

Focus on goal-setting to help support client’s successful integration into the community

Develop individual assessment and rehabilitation plans in conjunction with other outside supportive services

Along with client participation, provide regulation and disbursement of needed medications

Provide a safe environment according to company’s policy and procedures for client

Provide crisis intervention as needed per client’s needs

Develop and create Individual Review Plans (IRPs) with the client and Treatment/rehabilitation team

Document and monitor monthly progress of client to review with treatment team

Provide consultation and crisis intervention and safety plans per the client’s need

Coordinate and implement activities and groups to enhance structured rehabilitative strategies

Coordinate outings for community engagement and involvement

Focus on symptom management tasks and coping skills with client involvement

Provide in-home rehabilitation in daily living and social skills

Perform routine visits to off-site consumers as specified by their treatment plans Professional Home Health Aide, Home Instead Senior care Greensboro, NC May 2014 – Oct 2016

Provide companionship to individual clients

Prepare meals to meet client’s satisfactions and needs

Provide personal care in regards to hygiene and/or perineal care

Provide transportation if needed for leisure, errands or doctor appointments

Medication distribution and reminders

Manipulation of adaptive equipment per client’s needs

Daily recording of activities, meal intake and vitals monitoring

Ensure appropriate follow-up and execution of individual care plan Lab Assistant Labcorp Burlington, NC June 2008 – August 2009

● Apply and perform mathematical calculations to determine manufacturing processes, labor requirements, and production standards.

● Perform technical and non-technical procedures required to process and submit specimens

● Assign specific computer generated identification numbers, check for accuracy and record all items processed

● Locate and correct any discrepancies regarding specimen labeling and sorting

● Locate and pull specimens from various departments as requested

● Prepare laboratory specimens for designated departments/locations prior to laboratory analysis and testing

● Unpack specimens from branches or ports and routes specimens by type to various staging areas. Prepare all specimens received for testing in designated laboratory departments or locations such as staging of specimens, centrifuge, separate serum, and blood smears

● Aliquot sample for departments.

● Perform specimen accessioning, specimen preparation, clerical and registration duties associated with the laboratory

● Adhere to all safety standards in the handling of bio-hazardous specimens and contaminated equipment

Administrative Assistant, Triad Home Health Greensboro, NC December 2007 – December 2008

Documented and labeled files according to client’s information

Maintains operations by following policies and procedures; reporting needed changes

Ensured availability of treatment information by filing and retrieving client’s records

Maintained updated logging of contacts for client’s medical records and emergencies

Coordinates appointments and schedules as needed for client’s care and check-ups

Regulated and documented financial expenses received and distributed for each individual clients

and business expenses

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management,

organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus

Protects patients' rights by maintaining confidentiality of personal and financial information. Med Tech/Cognitive Behavioral Technician

Alzheimer’s / Dementia Unit, Brookdale Senior Living High Point, NC April 07 – Nov 07

Measure and record patient's general physical condition, such as pulse, temperature, and

respiration, to provide daily information

Administer medications per client’s need

Provide emotional support for residents during periods of emotional relapse

Supervise RA’S to help provide a safe living environment

Organize and update medication delivery and discard discontinued meds

Plan and organize activities to assist residents in daily life skills

Execute protocols for medical emergencies for residents in emergent distress

Identify changes in condition of skin, cognitive functioning or behavior and notifies supervisor

Comply with all safety/infection control policies and procedures T R A I N I N G & C E R T I F I C A T I O N S.

BLS Certification / 2022 - present

Shepherd’s Table Silver Spring MD 2018 - Present

Progress Place – Volunteer / Community Shelter 2019 - Present Greensboro Urban Ministry Volunteer GUM NC 2007 - Present ABPsi – Association of Black Psychologist member 2010 - 2014 Research Assistant/ Neuropsychological Lab – NC A&T State University 2013 - 2013 Graduate Training in Psychotherapy & Psychopathology - Washington Adventist University. 2018 American Red Cross member – NC A&T State University chapter 2013 - 2014 CPR & First Aid Training 2003 – 2005; 2016 - Present Psi Chi member 2019 - Present

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