Customer Service, Direct Sales, Call-Center, Work from home

Victoria derrico

Greater Macon

***************@*****.***

linkedin.com/in/victoria-derrico-537083199

Summary

I posses a wide range of job relevant skills and expertise, as well as training and on the job experience in very similar roles. I have my own dedicated home office which I work from, servicing clients through the Arise platform. I am highly experienced and very comfortable working independently in a call center type role, and highly self motivated and goal oriented. I am highly proficient with computers and very knowledgeable and possess plenty of experience with navigating between multiple programs/applications at a time. I love challenges and the satisfaction of over coming them. My most recent and current client in which I service for is for Carnival Cruise lines where I have become very experienced in the ability to multi-task in a fast paced environment, handling high call volumes all while delivering exceptional customer service and maintaining a high level of professionalism. I have excellent and effective time-management and problem solving/trouble shooting skills. I have ample experience with utilizing multiple client programs simultaneously and efficiently. Great telephone etiquette. Ability to effectively communicate over the phone, with a proven ability to manage even the most difficult of customers while remaining professional at all times. Ability to work well under pressure, maintain a high level of professionalism, positively representing the company at all times in a way that aligns with the company's values. I have a strong ability to effectively manage my time in order to be reliable to meet deadlines. I am very reliable and very quick to learn, and then be able to apply what I've learned and adhere to company policies and procedures I have very strong written and verbal communication skills, with a proven ability to empathize, communicate effectively both written and verbally, while building rapport and strong relationships with customers, and being able to troubleshoot and problem solve, utilizing probing questions and positive language, Experience

Cruise Vacation Specialist (CVS) - Carnival Cruise Lines (Direct Sales) Arise Virtual Solutions Inc.

Jan 2019 - Present (3 years 9 months +)

I work for Carnival Cruise Lines through the Arise work-from-home platform. I have been recognized as a top performer by receiving star incentives rewards. Key responsibilities include:

•Handling a high volume of inbound calls for assistance with new bookings and with cruise specific questions, quotes and more.

• Staying up to date on the latest Carnival sales and promotions as well as company policies and procedures.

• Maintaining top sales performance by showcasing expert sales techniques and overcoming objections, all while maintaining the highest level of professionalism and delivering exceptional customer service at all times.

techniques and overcoming customer objections.

• Transferring of inbound calls or outbound calls to other client designated internal support departments or client account

representatives.

• Possible outbound calls to client designated internal support departments, client customer for status and clarification purposes. Victoria derrico - page 1

Associate Sales Representative

Walmart

Education

Middle Georgia Technical College

GED

2011 - 2011

Skills

Communication • Verbal De-escalation • Oral Communication • Written Communication • Computer Literacy • Organization Skills • Time Management • Microsoft Office • Customer Service • Direct Sales

Victoria derrico - page 2

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