Support Representative Employment Coordinator
Resume:
Catrina Coleman
Over ** years in Medical and Behavioral Health
Mesa, AZ
*********@****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supported Employment Manager
Copa Healt/Marc Community Resources - Mesa, AZ
December 2017 to Present
• Assist in the maintenance of departmental operations to achieve compliance with applicable accreditation, contract requirements, certification requirements, agency procedures, Federal/State/Local regulations and all other licensing/regulatory agencies as directed.
• Ensure the accurate completion of administrative tasks to include, but not limited to: payroll, program development, scheduling, program documentation, and general record keeping related to the department
• As assigned complete duties related to departmental staff in the areas of: hiring, supervision evaluation, discipline and termination. Provide training and guidance to ERS Supported Employment staff. Ensure that staffs are actively following the Supported Employment Principles when working with participants.
• Provide oversight to supported employment program. Ensures good program outcomes by providing training, supervision and field mentoring for staff, monitoring outcomes, and implementing quality improvement plans.
• Coordinates Supported Employment fidelity reviews, assists with fidelity action plans based upon recommendations from fidelity report. Responsible for supported employment implementation and sustainability.
Supported Employment Coordinator
Marc Community Resources - Mesa, AZ
January 2017 to December 2017
• Process referrals for the Supported Employment Program and assign to appropriate Employment Specialist.
• Assist in monitoring Supported Employment Specialists to ensure documentation is completed in a timely manner.
• Provide training and guidance to ERS Supported Employment staff.
• Compile various reports to ensure accurate reporting to MMIC.
• Other duties as assigned.
Employment Specialist II/BHT
Marc Community Resources - Mesa, AZ
April 2016 to January 2017
• Guide candidates receiving SSI/SSDI through the employment process, assisting with all facets of job search, placement and employment in the community
• Assist candidates with overcoming psychological barriers to employment and debunking myths about disability and benefits
• Work collaboratively with case management staff to provide updates on progress and potential setbacks to progress
• Develop knowledge base and contacts in community to assist with providing needed resources to recipient
Clinical Support Representative/BHT
Health Scouts/NurseWise/Cenpatico - Tempe, AZ
August 2015 to April 2016
• Answer incoming telephone calls into the Crisis Line and triage behavioral health members needs
• Documented all calls and actions using standard computer and software applications
• Staffed acute cases with designated shift lead
• Scheduled and made follow up calls to provide care facilitation
• Worked with external agency personnel to meet callers' needs
• Collaborated with DCS Rapid Response in coordinating placement of children removed from their home
• Scheduled transportation for members to ER and or Urgent care and problem solved issues with pickups with Discount Cab's Dispatch
• Resolved conflicts with members and the Pharmacy when there were issues filling Prescriptions utilizing the services of US Scripts
• Assisted with Urgent Enrollments to Mental Health Facilities for members being assisted by the Mobile Dispatch Teams
• Worked closely with AZ DOC with getting inmates set up for Community Reintegration upon release Integrated Case Manager/BHT
Community Bridges - Mesa, AZ
April 2015 to August 2015
• Reviewed treatment plans and staffed cases with members of the Integrated Care Team
• Attended court hearings and CFT Meetings
• Developed and conducted recovery orientated group sessions that supported healthy living
• Encouraged recipients to advocate for the services that they want/need Health & Wellness Coach
Southwest Network - Mesa, AZ
September 2013 to April 2015
• Provided 1:1 with members to reduce or eliminate high-risk behaviors
• Facilitated cooking classes to teach members how to incorporate and cook healthy foods
• Coordinated with the clinical team to ensure optimal care for members as it relates to their health
• Assisted members in learning how to shop for healthy foods Massage Therapist/Owner
Cat's Oasis - Mesa, AZ
June 2008 to April 2015
• Maintained knowledge of all new massage techniques.
• Analyzed client medical conditions before deciding on appropriate massage.
• Maintained accurate patient records.
• Generated new clientele by utilizing social media and online advertising. Education
Associate of Arts & Science in Arts & Science
Normandale Community College - Bloomington, MN
September 1994 to June 1996
Skills
• HR Sourcing
• Talent Acquisition
• Behavioral Health
• Talent Management
• Conflict Management
• Program Development
• Computer Networking
Assessments
Recruiting — Familiar
June 2021
Managing the candidate sourcing and selection process Full results: Familiar
Advanced attention to detail — Completed
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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