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Front Desk Customer Service

Location:
San Diego, CA
Posted:
November 30, 2022

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Resume:

ALBERT HUY TRAN

adtsh4@r.postjobfree.com 619-***-**** San Diego, CA

linkedin.com/in/tran-alberth github.com/tran-alberth SUMMARY OF QUALIFICATIONS & SKILLS

• Programming: Data wrangling and subsetting, Aggregating variables, Big Data

• Visualization: Capture trends and unusual behavior (tableau, plotly), Spatial Visualization, MATLAB, Tableau

• Modeling: Supervised Learning Methods (linear regression, logistical learning), unsupervised learning (kmeans)

• Optimization: Linear, Non-linear, Discrete and Dynamic optimization

• Technical Language: Excel (pivot tables, vlookup, filter, conditional formatting), Python, SQL, R

• Languages: English, Vietnamese (Fluent), Spanish EDUCATION, TRAININGS, & CERTIFICATIONS

CareerFoundry: Data Analytics Program 2022

Google Data Analytics Certification 2021

Bachelor of Arts; Business Economics, Minor: Management 2021 University of California, Irvine

DATA ANALYSIS EXPERIENCE

Regulatory Affairs Admin Support May 2022 – Aug 2022 Werfen: San Diego, CA

• Facilitated document maintenance by submitting around 15 permits per month to ensure CITES regulation.

• Ensured compliance with state & federal regulatory policy and procedures by reviewing over 500 SOPs.

• Collaborated with 3 international branch companies ensuring products compliance of international regulation. Loss Mitigation Coordinator Dec 2021 - Apr 2022

Guild Mortgage: San Diego, CA

• Processed essential borrower documents by submitting around 100 documents daily to avoid foreclosures.

• Communicated with other departments to ensure deadlines such as helping front desk send out letters.

• Analyzed payment deferral agreements to ensure information is correct to process borrower’s application. INTERNSHIPS

Finance & Accounting Intern Apr 2021 - Aug 2021

Resilience, Inc: Tampa, FL

• Coordinated with finance teams to research opportunities to secure $14,000 in funds for the organization.

• Conducted research on potential investments and analyzed initial long-term asset strategy for the company.

• Prepared cash flow statements, balance sheets, and income statements to assist the accounting department. Marketing Intern Jun 2019 - Aug 2019

Atlas California Trading: Santa Ana, CA

• Provided customer service by answering around 20 general inquiries emails and on average 15 phone calls.

• Tested on average 5 products daily for quality control to ensure they are high quality and ready for shipment.

• Communicated with the logistics department to ensure batch shipments were shipped to the correct location. ANALYTICAL PROJECTS

House Price Analysis for King County, WA – CareerFoundry 2022

• Performed an analysis to examine the real estate market in King County, WA to gain insights on variables affecting property value, such as correlation analysis, linear regression, cluster analysis, and spatial analysis. InstaCart Basket Analysis – CareerFoundry 2022

• Performed business analysis to support InstaCart, an online grocery store app, to gain insights on sales patterns to suggest strategies for better segmentation by data wrangling, deriving variables, & aggregating data. Influenza Season Analysis – CareerFoundry 2022

• Provided an analysis to help plan for influenza season, a time when additional staff is in high demand, through the cleaning and combining multiple data sources, creating a hypothesis & testing, creating a visual dashboard in Tableau, and presenting dashboard to potential stakeholders. GameCo Sales Analysis – CareerFoundry 2022

• Provided a descriptive analysis to better understand of how GameCo’s new games might fare in new market.

• Analyzed yearly sales, from 1980-2016, for global regions, genres, and publishers to suggest recommendations.



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