MICHELLE C. SALAZAR

Naga City, Philippines adtsgq@r.postjobfree.com +63-936*******

PROFILE

I am persistent and responsible in my task, I always intend to give than settle for anything less. I intend to have a position that suits my qualifications and best interest, where I can be more efficient and eventually, give me a promising path career for the success of my profession. PROFESSIONAL EXPERIENCE

RESTAURANT MANAGER

Chili Peppers Resto-Bar

Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils, and cleaning products Ensure compliance with sanitation and safety regulations Manage the restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste 03/2013 – present

Philippines

OPERATIONS MANAGER

Oyster Villa Restaurant

Provide inspired leadership for the organization.

Make important policy, planning, and strategy decisions. Develop, implement, and review operational policies and procedures. Assist HR with recruiting when necessary.

Help promote a company culture that encourages top performance and high morale.

Oversee budgeting, reporting, planning, and auditing. 06/2010 – 05/2012

Philippines

HR OFFICER

The Naga Regent Hotel

Preparing job descriptions, advertising vacant positions, and managing the employment process.

Orientating new employees and training existing employees. Monitoring employee performance.

08/2009 – 05/2010

SALES&MARKETING

The Avenue Plaza Hotel

Contributing to the development of marketing strategies. Conducting market research on rival products.

Designing and implementing marketing plans for company products. Coordinating with media representatives and sponsors. Working with the sales team to develop targeted sales strategies. 08/2007 – 04/2009

Philippines

FRONT DESK OFFICER

The Mansion Suites

Keep front desk tidy and presentable with all necessary material (pens, forms, paper, etc.)

Greet and welcome guests

Answer questions and address complaints

Answer all incoming calls and redirect them or keep messages 04/2006 – 06/2007

Philippines

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FOOD ATTENDANT

The Ice Vodka Lounge

Performing opening duties such as setting tables, polishing glasses, folding napkins, and replenishing condiments.

Attending pre-shift and general meetings to update knowledge of special offers and stock-related issues, and to discuss service and product matters. Assisting management and hosts to meet, greet, and seat guests, and issuing them food and wine menus.

Introducing yourself to guests and informing them of special offers and stock shortages before they select items off the menu.

12/2006 – 05/2006

Philippines

SKILLS

Previous managerial experience in the hospitality industry Proven ability to work in a fast-paced setting

Strong multi-tasking skills

The physical ability to remain standing for long periods of time Exceptional organizational, communication, and customer service skills Strong Leadership skills

EDUCATION

Bachelor of Science in Hotel and Restaurant Management Mariner’s Polytechnic Colleges Foundation

2001 – 2006

Philippines

ON-THE-JOB TRAINING

Receptionist

Cherry Blossoms Hotel

11/2005 – 12/2005

Philippines

Food Attendant

Practicum Trainee

04/2000 – 05/2000

Philippines

SEMINARS ATTENDED

Science and Mathematics

The Defenders of Truth

Through Injury and Experiments

Philippines Oct. 9-10, 2003

New Trends in Tourism, Hotel Industry

Workshop Philippines February 2001

Globalization of the Tourism Industry

in the Bicol Region

Philippines February 2001

Soaring to Worldwide

Awareness of the Growing Demands of the

Industry

Philippines October 3, 2003

The Role of the youth in the Tourism

Industry

Philippines September 17, 2001

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